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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,097 Reviews

1,097 Reviews of Superstition Springs Lexus - Service Center

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December 01, 2024

I do not choose to provide any further comment and do not appreciate it being mandatory. More

by GLKOCOUREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service staff
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback! We’re glad to hear you had a great experience. Your insights are valued, and we appreciate your choice to share your perspective. If there’s anything specific you’d like to discuss in the future, we’re always here to listen!

November 30, 2024

I would like to have the same serviceman every time and be happy and courteous More

by Krand1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vinny Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Superstition Springs Lexus responded

Consistency in service is important to us, and we’re sorry to hear about your experience. We're actively working on improving our scheduling to ensure you receive the same serviceman for your future visits. For any further assistance, please feel free to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.

November 30, 2024

Service was quick and efficient, the team at superstition springs Lexus are an awesome crew. More

by sclsr524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you enjoyed our quick and efficient service. Our team works hard to provide an awesome experience, and your feedback means a lot to us. Looking forward to seeing you again!

November 29, 2024

Outstanding service! Professional, quality work that they completed on-time! Very much appreciated the friendly reception and checkout! More

by COBRAF22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had such a positive experience with our team. Your kind words about our service and professionalism mean a lot to us. We look forward to serving you again!

November 29, 2024

Jake was very helpful and the service was great as always! Everyone is always helpful. More

by THISISDONNA53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. Jake
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Donna! We're thrilled to hear that Jake and the team provided you with great service. Your support means a lot to us, and we look forward to seeing you again soon!

November 28, 2024

Alan is excellent and the reason I continue to stay. Shout out to him for excellent customer service. More

by PARKITSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for the great feedback! We're thrilled to hear that Alan made such a positive impact on your experience. Our team is dedicated to providing top-notch service, and it’s wonderful to see that reflected in your visit. We appreciate your support!

November 28, 2024

Good service but I think the costs are just too expensive for what was delivered! More

by ENGSTROMTEAM
Recommend Dealer
Yes
Employees Worked With
Account manager
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback! We're glad you enjoyed the service, but we understand your concerns about pricing. We're always looking to improve and provide the best value. Your insights are invaluable to us!

November 28, 2024

Allan was great, the techs did a great job and car wash was cherry on top. We were disappointed that CSP 20LE01 wasn’t honored. No reflection on this dealer, but on Lexus. More

by hcarrie3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen In service, awesome!
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with Allan and our techs. We appreciate your feedback about the CSP 20LE01 and will pass it along. Looking forward to serving you again!

November 28, 2024

I appreciate not being pushed for services I don’t yet need. The staff is professional and waiting area comfortable. More

by Mom of 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thank you for your kind words! We’re glad to hear you felt comfortable and appreciated our approach. Our team strives to provide a professional experience without pressure. Looking forward to serving you and your family in the future!

November 28, 2024

Excellent service from Shane and the mechanics and the car washer. Pleased with the care provided More

by Shary1238@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Alan hicks
Report | Print
Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had an excellent experience with Shane and the team. Your satisfaction means a lot to us, and we look forward to serving you again!

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