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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,097 Reviews

1,097 Reviews of Superstition Springs Lexus - Service Center

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December 07, 2024

All employees very ice and professin 15 word minimum is xx stop that requirement please More

by TORIN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Dec 09, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear you had a positive experience with our team. We appreciate your feedback about the word requirement and will consider it as we strive to improve. Your insights are invaluable to us!

December 07, 2024

Nick was great to work with. He kept me updated on what the mechanics found and made drop off and pick up easy. More

by BARBTOMACELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear that Nick provided excellent service and made the process smooth for you. Your satisfaction is our priority, and we appreciate your support!

December 07, 2024

Excellent service. That’s why we go there!! Excellent customer service and informative for us. More

by stevelynn47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane hicks
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you had a great experience with our team. Your support means a lot to us, and we look forward to welcoming you back soon!

December 07, 2024

Love this dealership! Starting with the great customer service from Alan and the porters, all the way to the mechanics (who send you a little movie explaining what your v More

by KLOBILL75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
Dec 09, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear you enjoyed our customer service and the unique video updates from our mechanics. Your satisfaction is our priority, and we appreciate your support. Looking forward to serving you again!

December 07, 2024

Great job with fixing the switch on my TX. Service was completed quickly and professionally. More

by jscarrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None it was for service.
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear that you had a fast and professional experience with your TX switch repair. Your satisfaction means a lot to us, and we appreciate your support!

December 07, 2024

They take such good care of me at Superstition Springs Lexus. And my car always looks beautiful when I leave. Thank you. More

by sandrichas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan and Isaiah
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you feel well taken care of and love how your car looks after a visit. Your satisfaction is our top priority, and we can't wait to see you again!

December 07, 2024

Really like Shane. The best Service Rep. Always friendly, reasonable, and responsive. Highly recommend this dealer. More

by jfowler422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salma Albashir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hicks - Service - 5 stars
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear that Shane made such a positive impression. Your recommendation means a lot to us, and we’re glad you had a great experience. Looking forward to serving you again!

December 07, 2024

Excellent treatment in both service and sales departments. Phil Zito in service and Mike Wu in sales provide an excellent experience. More

by DWDAY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam in finance is 5 star
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear that Phil and Mike made such a positive impact on your experience. We strive to provide top-notch service and are glad to know we hit the mark with you! Your support means a lot to us.

December 06, 2024

This is the second time I have something recommended that is really not needed. Last time they recommended my brakes when I had just had them done 1 month prior at another Lexus dealer. This time they said More

by ANETTE Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None listed
Dec 09, 2024 -

Superstition Springs Lexus responded

We strive for accuracy and transparency in our recommendations, and it’s disappointing to learn about your concerns regarding the services suggested for your brakes, radiator, and tires. Additionally, we understand the frustration caused by not receiving a follow-up after leaving a message for the manager. To address this thoroughly and ensure your concerns are resolved, we encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.

December 05, 2024

Great, on time and we'll informed. Great service consultant. Keep car well maintained. Always on Time More

by CR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Superstition Springs Lexus responded

Thank you for your kind words! We're thrilled to hear that you had a great experience and that our team kept you informed and on schedule. Ensuring your vehicle is well-maintained is always our top priority. We look forward to serving you again!

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