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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,097 Reviews

1,097 Reviews of Superstition Springs Lexus - Service Center

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December 07, 2024

This is the best Lexus dealer I ever had to deal with ,they are very good More

by UGLJESAJOVANOVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Ingram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vinny Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Schoneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Superstition Springs Lexus responded

Thank you! We’re thrilled to hear you had such a positive experience with us. Our team works hard to provide excellent service, and your feedback means a lot. We look forward to seeing you again soon!

December 07, 2024

Our service representative was the best in so many ways. He is extremely knowledgable about the Lexus products and how SSL can work with us on any of the repair problems that we have been dealing with. Our More

by GINIARENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, service rep
Dec 09, 2024 -

Superstition Springs Lexus responded

Thank you, Ginia, for your thoughtful review! We’re thrilled to hear about your positive experience with our service representative and the care taken with your Lexus. We appreciate your patience regarding the hatch door issue and look forward to assisting you again in the future!

December 07, 2024

The service people are great. They treat you with respect and always make sure you understand the services they recommend. More

by LMCKABB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine Baliton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear you had a positive experience with our team. Respect and clarity are our top priorities, and it's great to know we hit the mark. We appreciate your support!

December 07, 2024

Shane was very helpful and patiently answered my questions. Dealership did not push any service on me which was refreshing. More

by nihalshastry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Dec 09, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear about your positive experience with Shane! Our team believes in providing helpful, pressure-free service, and it’s great to know that resonated with you. Thank you for sharing your thoughts!

December 07, 2024

My sales representative Julian was very helpful and provided a comforting environment to purchase a vehicle. More

by AM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks for the great feedback! We're thrilled to hear that Julian made your vehicle purchasing experience comfortable and helpful. Our team is dedicated to providing excellent service, and it’s wonderful to know we succeeded. Enjoy your new vehicle!

December 07, 2024

Glad to see they finally improved the service waiting area, however, Bell Lexus is still much better More

by DAVENCARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Zito, five stars!
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback! We're glad you noticed the improvements in our service waiting area. We strive to enhance our customers' experience and appreciate your comparison. Your insights help us grow and provide even better service in the future!

December 07, 2024

The staff is always ready to help. Starbucks coffee and cupcakes made the wait very pleasant! Thank you! More

by Prcole1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
Dec 09, 2024 -

Superstition Springs Lexus responded

Thank you for the fantastic feedback! We're thrilled to hear that our staff made your experience enjoyable and that you loved the coffee and cupcakes. Your support means a lot to us, and we can’t wait to serve you again!

December 07, 2024

Due to the nature of the repairs I had to leave it longer than expected and they were very good to me with the loaner car. Everything completed as expected. More

by DEANNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks! We're glad to hear you had a positive experience with the loaner car while your repairs were being completed. Your satisfaction is our priority, and we appreciate your understanding during the process. Looking forward to serving you again!

December 07, 2024

I love the professionalism of the staff, great customer service and how hard they work to meet your needs. More

by felicia.hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Superstition Springs Lexus responded

Felicia, thank you for your kind words! We're thrilled to hear that our team's professionalism and customer service made a positive impact on your experience. Your satisfaction is our top priority, and we look forward to serving you again soon!

December 07, 2024

Good service and knowledgeable service writer. Confusing when you first pull into the service center as to where you are supposed to go and whom is helping you. More

by melinda_thorpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Melinda! We're thrilled to hear you had a great experience with our service team. We appreciate your feedback about the service center layout and will work on making it clearer for our customers. Looking forward to serving you again!

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