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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,097 Reviews

1,097 Reviews of Superstition Springs Lexus - Service Center

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January 12, 2025

I love owning a Lexus because of the way they handle your vehicle maintenance. While it is not cheap, it is worth it when you look at the quality of care given, and the limited impact on your personal activ More

by CARL.FERNALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
Jan 13, 2025 -

Superstition Springs Lexus responded

Thank you, Carl, for your fantastic feedback! We’re thrilled to hear you appreciate our maintenance services and the convenience of loaner vehicles. Your satisfaction is important to us, and we’re committed to providing top-notch care for your Lexus!

January 11, 2025

Excellent valet service. Great customer service . Quick response time. They always update you and reach out with a call More

by MIKETHEREF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb McIntyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We’re thrilled to hear that you had an excellent experience with our valet service and that our customer service team was quick to respond and keep you updated. Your feedback means a lot to us, and we look forward to serving you again in the future!

January 11, 2025

Myron was a wonderful service person. Very friendly and helpful. Will ask for him for every service. More

by KRISTIEF3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ruvalcaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myron
Jan 13, 2025 -

Superstition Springs Lexus responded

Myron was a wonderful service person. Very friendly and helpful. Will ask for him for every service.

January 11, 2025

My 350 rx was found to have a timing cover oil leak and a water pump coolent leak. Repairs cost over $5000.00. Oil leak is a minor nuisance noand service lexus service bulletins suggests the coolest leak is More

by art.ashton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip zeto
Jan 13, 2025 -

Superstition Springs Lexus responded

We understand the concerns regarding your vehicle's timing cover oil leak and the coolant leak related to the water pump. It's important to address issues like these, and we appreciate your decision to prioritize what you feel is best for your RX. If you ever need further assistance or reconsider your decision, please don't hesitate to reach out. Our Service Director, Mike McGee, is available to discuss any additional questions or concerns at customerrelations@sslexus.com.

January 11, 2025

I would have to say Excellent service for my 15 word minimum requirement for this survey. More

by clark_gilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip zito
Jan 13, 2025 -

Superstition Springs Lexus responded

Thanks for the great feedback, Clark! We're thrilled to hear you had an excellent experience with our service. Your support means a lot to us!

January 11, 2025

Philip Zito is always there to answer my concerns, loaner car waits for me , explains my estimate in detail More

by BARBHERSCHAFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Reynoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear that Philip provided you with exceptional service and made your experience smooth. Your satisfaction is our priority, and we appreciate your positive feedback!

January 11, 2025

Jake was my service representative and was outstanding , I would highly recommend superstition springs dealership. More

by bevndoug.dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Superstition Springs Lexus responded

Thank you for your fantastic feedback! We're thrilled to hear that Jake provided you with outstanding service. Your recommendation means a lot to us, and we look forward to welcoming you back to Superstition Springs Dealership in the future!

January 11, 2025

Friendly and efficient. Service representative spent time explaining everything to me, and I always appreciate that my car gets washed. 😊 More

by Lindlee30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Chris Bates
Jan 13, 2025 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our service representative. We love keeping your car clean and ensuring you feel informed. Looking forward to seeing you again soon!

January 11, 2025

Very helpful. Our battery had failed and after a boost, we drove to the dealership at 4:30pm. They immediately took the vehicle in, determined the battery was faul More

by G.HUBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Jan 13, 2025 -

Superstition Springs Lexus responded

Thanks for sharing your experience! We're thrilled to hear our team was able to assist you quickly and efficiently. Your satisfaction is our priority, and we’re glad we could get you back on the road under warranty. We appreciate your feedback!

January 10, 2025

Easy to get appointments, timely completion of service. Chris did a great job communicating to me. I appreciate the loaner car. More

by TSANTILLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 10, 2025 -

Superstition Springs Lexus responded

Thank you for your fantastic feedback! We’re thrilled to hear that you had a smooth experience and that Chris provided great communication. We’re always here to make your visits convenient and enjoyable. Looking forward to serving you again!