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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,097 Reviews

1,097 Reviews of Superstition Springs Lexus - Service Center

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December 21, 2024

Highly recommend… great customer service and great owner and staff… they sure do go above and beyond to please customers More

by slyonker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Adkisson
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Dec 23, 2024 -

Superstition Springs Lexus responded

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our team. Going above and beyond for our customers is what we strive for. We appreciate your recommendation and look forward to serving you again!

December 20, 2024

Excellent service very professional. I normally would go elsewhere after my free oil changes ended but as long as Lexus oil changes are within reason I will be back More

by gibbs20001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Bruno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeanine Baliton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Atanasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear everything went smoothly and that your vehicle was ready on time! Our goal is to make the rental experience as easy as possible. Thank you for your fantastic feedback!

December 20, 2024

Service was fine, The inside of the vehicle was not clean. I ask For some rubbing compound. Stane, Ask one of the tech to rubbing compound on the rag. More

by Anne Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Superstition Springs Lexus responded

Thank you, Anne, for your positive rating! We appreciate your feedback about the vehicle's cleanliness and the request for rubbing compound. We'll make sure to address these areas to enhance our service. Your insights help us improve!

December 19, 2024

Everything went smoothly & vehicle was ready when he thought it would. Also it was very easy to get the rental/loaner. More

by Gfusco8
Recommend Dealer
Yes
Employees Worked With
Phillip Zito
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Dec 20, 2024 -

Gfusco8 responded

50,000 Lexus NX service done. Phillip was great & no issues!

December 19, 2024

Service was friendly and efficient; car was ready at time promised. Staff communicated well; appoint easy to book. More

by cldimaria83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear that you had a positive experience with our team. We strive for efficiency and great communication, so it’s wonderful to see that reflected in your visit. Looking forward to serving you again!

December 19, 2024

The customer service team was great. The sales guy I talked to was very informative. More

by XPLODE_7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
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Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear about your positive experience with our customer service and sales team. Your feedback means a lot to us, and we're here to provide great support whenever you need it!

December 19, 2024

Have used Superstition Springs Lexus for over 5 years and I have always been impressed. More

by kbakerazfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks / Service Coordinator
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Dec 20, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear you've had such a positive experience with us over the years. Your continued support means a lot, and we look forward to serving you for many more to come!

December 19, 2024

I appreciate the professionalism displayed by your staff. Shane was excellent and answered all of my questions. More

by GILBERTOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Dec 20, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear about your positive experience with Shane. Our team prides itself on professionalism and customer service, and it’s great to know we met your expectations. We look forward to serving you again!

December 19, 2024

Philip takes great care of us. Even when he is busy he still takes the time to meet our needs. More

by KSTALLEY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip in Service Dept.
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Dec 20, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear that Philip is providing you with such exceptional service! His dedication to meeting your needs, even during busy times, truly sets us apart. Thank you for sharing your positive experience!

December 19, 2024

Phil Zito is by FAR the best service advisor! Been to Lexus Chandler service is meh. Phil at Lexus Superstition Springs is the BEST More

by Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zito
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Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear that Phil made such a positive impact on your experience. Our team strives to provide top-notch service, and it’s great to know Phil is delivering just that. We appreciate your support and look forward to serving you again!

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