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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,097 Reviews

1,097 Reviews of Superstition Springs Lexus - Service Center

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December 28, 2024

Great service and awesome communication. Jake was helpful and git the work done. Loner vehicles are amazing More

by WARRENMEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with Jake and our loaner vehicles. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!

December 28, 2024

phil was so efficient in what he is doing, highly recommend him, good work phil More

by terevicsolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
phil from service department
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with Phil. Efficiency and quality are what we strive for, and it’s wonderful to know he delivered. Your recommendation means a lot to us!

December 28, 2024

Phil was very kind & kept us up to date on our service information & recommendations. The car was nice & clean when we picked it up too. Thanks! More

by MIKE-ELLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks, Mike! We're thrilled to hear that Phil provided excellent service and kept you informed. We're committed to maintaining high standards, so it's great to know you appreciated the cleanliness of your car. We look forward to serving you again!

December 28, 2024

Great service. Myron was very helpful and knowledgeable. Did everything he said he would. In a timely fashion. More

by docjenn75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had a great experience with Myron. Our team strives to provide helpful and timely service, and it's wonderful to see that reflected in your review. We appreciate your kind words and look forward to serving you again!

December 28, 2024

My issue is with the Lexus Corporation. For such a prestigious brand, why do you feel the need to nickel and diming your customer by charging additional 3% fees for paying using their credi More

by RJ.LIONAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Myron Lyons
Report | Print
Jan 02, 2025 -

Superstition Springs Lexus responded

We completely understand your concern about the 3% credit card fee. As a company, we believe in full transparency and unfortunately, certain operational costs are necessary for maintaining the level of service expected. We’re sorry to hear that this has impacted your experience, but rest assured, this fee is consistent with industry standards. If you wish to discuss this further, please feel free to reach out to Brent Adkisson, General Manager, at customerrelations@sslexus.com.

December 27, 2024

Myron Lyons is my service writer. Myron is excellent. He listens to my issues and takes care of any problem or concern I might have. Very personable, very friendly and gets me in a More

by richardicarroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons service writer. The salesman that sold me my new Lexus in June of 2023 was good, but he is no longer with the dealership.
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for the great feedback, Richard! We're thrilled to hear Myron provided such excellent service. We pride ourselves on listening to our customers and addressing their needs efficiently. Your satisfaction means a lot to us!

December 27, 2024

Fast service and excellent explanations of what needed to be done. Fair pricing and quality workmanship. More

by RSHENSLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Zito
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear you appreciated our fast service and clear explanations. Providing quality workmanship at fair prices is our priority, and it’s great to know we hit the mark. Looking forward to serving you again!

December 27, 2024

Phillip the Service Manager at Lexus Dealership at Superstition Springs look good care of us. He was accommodating to our needs and pleasant. More

by CARMENHSANDIEGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for sharing your experience, Carmen! We're thrilled to hear that Phillip provided excellent service and met your needs. Our team always strives to create a positive experience for our customers. We appreciate your feedback and look forward to seeing you again!

December 27, 2024

Fast service and they take good care of my vehicle. Good promotional offers as well. More

by AJBOJKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zito
Report | Print
Dec 30, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear that you appreciate our fast service and promotional offers. Your satisfaction is our priority, and we look forward to continuing to take great care of your vehicle!

December 27, 2024

Always excellent service and love how they wash your car so nicely after each service. More

by Barb.greene60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
Report | Print
Dec 30, 2024 -

Superstition Springs Lexus responded

Thank you, Barb! We're thrilled to hear you appreciate our service and car wash. Your satisfaction means a lot to us, and we look forward to keeping your car looking great on every visit!

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