Superstition Springs Lexus - Service Center

Great Service! Emily Waite Called dealership for technology help and got it the same day with Emily Waite. Great service and support! Thanks again, Emily! The Lexus Certified Called dealership for technology help and got it the same day with Emily Waite. Great service and support! Thanks again, Emily! The Lexus Certified Technology Specialist Program is outstanding! Kris & Dave Welbes More

5 star service! I came to Superstition Springs Lexus for the first time, I was greeted with 5 star service from the moment I drove in! Everyone so very helpful and re I came to Superstition Springs Lexus for the first time, I was greeted with 5 star service from the moment I drove in! Everyone so very helpful and respectful. My car only needed an oil change but I just knew I would never take my car anywhere else! Thank you kindly GM Brent Adkisson whom personally assisted me with my service, I also I want to mention Service Director James Black. Karen J. Weinreb More

Best Service Ever!!!! Nick Smith and the staff in the service department are the best I've ever dealt with!!! They are so efficient and helpful every time I stop in whether Nick Smith and the staff in the service department are the best I've ever dealt with!!! They are so efficient and helpful every time I stop in whether it's for a warranty or fast car wash, they always greet me with a smile and are so courteous. Nick is always willing to go the extra mile to answer my questions, and takes the time to provide EXCELLENT customer service. Thanks Nick, you're Awesome! Best Sales experience with Shay and Crystal in finance is "priceless" love her! Best car buying experience ever! This is my second Lexus and this team knows how to treat a customer! More

AWESOME CUSTOMER SERVICE I have purchased several Lexus' through this dealership and I always keep coming back because of the fantastic staff in the service department. I got I have purchased several Lexus' through this dealership and I always keep coming back because of the fantastic staff in the service department. I got an oil change and a detail done this past time and not only was my car spotless but the service team was so helpful, and they really make you feel like you are family. More

Worst Service Dept Ever! Purchased a car here, brought it in for it's first service appt. When I got here on Saturday, after scheduling a appt on Tuesday, they said they didn' Purchased a car here, brought it in for it's first service appt. When I got here on Saturday, after scheduling a appt on Tuesday, they said they didn't have my appt in their system. They said hmm, you are the second person this happened to today. No worries we'll get you taken care of. That was at 8 AM. At 9:45 and still no car I asked what the hold up was, the service consultant said let me have the Service mgr light a fire under them. My car was still sitting and not even take back for the oil change and tire rotation after 1:45 minutes, People here after me were leaving already. This overpriced place is a joke. Don' ever bring your car here for service as you will be sorry! More

Generally pleased Have now purchased two pre owned vehicles in the last year from this dealer as well as two very expensive warranties. Other than a surly service manag Have now purchased two pre owned vehicles in the last year from this dealer as well as two very expensive warranties. Other than a surly service manager that seems to have forgotten how it is he gets paid, I'm generally happy. Angel, Easton,Krystal, and Brent have been great and easy to work with. Service eventually gets it right with a little prodding! More

Service consultant Wes I moved to Arizona in September had a bad experience at Chandler Lexue. Tried SUperstition Springs Lexus treated like gold and my service tech was ou I moved to Arizona in September had a bad experience at Chandler Lexue. Tried SUperstition Springs Lexus treated like gold and my service tech was outstanding unlike my awful experience at Chandler Lexus service. Thanks they have my business and I've told everyone I could find. Regards Sheryl McCormick More

Ripped off! I went in for a simple reset of a system and was provided with one of the oldest rip offs in the book. I needed a new gas cap and minor adjustments I went in for a simple reset of a system and was provided with one of the oldest rip offs in the book. I needed a new gas cap and minor adjustments to reset the warning light. I had done my homework and been assured of the possibility of the ease of a solution to a minor problem. I truly wanted to trust that the SS Lexus service consultant (that treated me with respect during my first visit would continue to do so). Unfortunately, I was at the dealership from 0830 until approximately 1600. I eventually was charged nearly $1000, and provided a laundry list of problems. It is sad to see an organization exhibit bad business practices, especially during a high holy week. Regrettably, I must warn others so that such behavior can be diminished in the future. Reverend William Jefferson More

So I have visited this dealership on 3 occasions, all for the same problem with my Lexus, On all 3 occasions they have failed to determine the problem. But that has not stopped them from asserting what they the same problem with my Lexus, On all 3 occasions they have failed to determine the problem. But that has not stopped them from asserting what they think is wrong, and that I should replace this or that, So after replacing 3 major items totaling thousands of dollars in unneeded repairs. All they can offer is having a new technician look at my car...of course they will have to charge me for multiple hours of diagnostic work so the new technician can recheck the other technicians work. After I complained bitterly, the only response was that they are a business and need to make money. More

I have come to the dealership for oil changes and will continue to pay the higher price because I am treated so well. At my first service, I was informed that they were doing a recall on a part in my car continue to pay the higher price because I am treated so well. At my first service, I was informed that they were doing a recall on a part in my car and that they would go ahead and fix for me since my car was already there!!! Thank you guys!!! More