Superstition Springs Lexus

This was a "no-hassle" purchase of the exact vehicle that I wanted. No games. Very straightforward and honest. I drove two hours (and passed on the two local dealers) to work with this dealershi vehicle that I wanted. No games. Very straightforward and honest. I drove two hours (and passed on the two local dealers) to work with this dealership. More

Sam. Brent and the whole Lexus team are superior to all car dealerships we've ever dealt with. They truly make customers and not sales. car dealerships we've ever dealt with. They truly make customers and not sales. More

Around June of 2012 we started looking into the 2013 Lexus. Sometime in July/August 2012 we visited three Lexus dealerships. One in Chandler, Mesa, & Scottsdale, AZ. Found Chandler and Mesa to be the mo Lexus. Sometime in July/August 2012 we visited three Lexus dealerships. One in Chandler, Mesa, & Scottsdale, AZ. Found Chandler and Mesa to be the most customer friendly. When we finally came to the decision we were going to move forward with the 2013 Lexus RX450h we approached Superstition Springs Lexus and Chandler Lexus for the vehicle we wanted. To add to our decision we were uncertain if we would trade in our existing vehicle (Yukon) or sell it outright to a private party. Quite honestly, that was a big deciding factor as Superstition Lexus provided us the best offer for a trade in over the others. I personally knew I'd get more money selling my vehicle to a private party but most professional people don’t want the hassle of taking photos, placing ads and having to explain every detail of the vehicle's history and haggling over price. Then there is the issue of having strangers come to your home. My family’s safety was of upmost importance to me. Combine that with what we felt was a fair and aggressive new car selling price we decided Superstition Springs Lexus was the best dealership for us. Our Sales Consultant was Sam Strok who was attentive to us during our first visit (when we were just looking) we naturally went to him when our decision was made. I visited with Sam on a Friday afternoon and we finalized our deal on Saturday morning. All the paperwork was ready for us when we arrived and we left a couple of hours later with our new vehicle. Sam was extremely knowledgeable about the vehicle, dealership and the transaction. When a salesperson possesses a considerable amount of knowledge about a vehicle it tells me they aren’t just selling vehicles they live vehicles. I think it’s important to mention that everyone at Superstition Springs Lexus was very accommodating and sincerely interested in our business. It was genuine in my opinion which goes a long way with me. I know sales people are supposed to accommodate customers but being in sales management myself you can see through genuine concern versus being told to accommodate. I believe it starts with the owners request to his leadership staff about the type of dealership he desires to have. Once that's established its incumbent on that leadership team to drive that "Customer First" mentality throughout every aspect of the customer experience. I have no doubt when service is required we will receive the same "Customer First" experience we received when we purchased our Lexus. We would have no reservation recommending Superstition Springs Lexus or Sam Strok to any friend or family member because I know they would be treated exceptionally well. More

Wonderful, professional, pleasant experience. Worked with Jim, very fair, responsive, and we worked out a great price over the Internet before we came into the dealership. Very smooth, stress free experience Jim, very fair, responsive, and we worked out a great price over the Internet before we came into the dealership. Very smooth, stress free experience. Would do it again in a second. More

The team at Superstition Springs behaves in a very The team at Superstition Springs behaves in a very professinal manner. My wife and I were treated very well. They lets us known how much they appr The team at Superstition Springs behaves in a very professinal manner. My wife and I were treated very well. They lets us known how much they appreciated our business. Great do business with you! More

We purchase 2 cars every two years, usually a Toyota for me and a Lexus for her. This is my 2nd purchase from this particular dealer and I returned because of how great the first experience was. This time me and a Lexus for her. This is my 2nd purchase from this particular dealer and I returned because of how great the first experience was. This time was even better... I'm sure like many consumers, I am picky and didn't have her with me the first two visits but the sales person was patient and extremely knowledgeable. Very helpful. I picked the car, she came in the next day and got the full show and explanation of the vehicle which was great. Then, last minute, we switched cars completely after all the pricing was done and purchased a showroom model we hadn't considered. "no problem" they said and worked with the switch and I cannot stress how easy it was. A+++ Thank you very much and I am so sorry I didn't have your names to list for the accolades. More

I met with salesman Sam Strok and had the best experience that I ever had in purchasing a car in the many years I have purchased cars. The whole team at Superstition Springs Lexus were very friendly and prov that I ever had in purchasing a car in the many years I have purchased cars. The whole team at Superstition Springs Lexus were very friendly and provided no pressure. Sam and the team were the ultimate professionals and provided me with excellent customer serive and a fair deal. I would recommend Sam and Team to anyone looking for a Lexus. More

This is the second vehicle I have purchased from Superstition Lexus and it is has never been better. We never felt pressured during the entire process. Sam showed us different options in the class w Superstition Lexus and it is has never been better. We never felt pressured during the entire process. Sam showed us different options in the class we wanted and didn't try to upsell us. Tim Baldry did not try to sell us options we did not want. He suggested certain things but let us choose. What a pleasure to work with these two gentleman and a first rate dealership. More

Brian was the nicest salesman I have ever purchased a car from in 40 years. The dealership was very nice and the personnel were wonderful. from in 40 years. The dealership was very nice and the personnel were wonderful. More

Purchased Lexus ES 350 from Lexus S.S Mesa AZ. Great Purchased Lexus ES 350 from Lexus S.S Mesa AZ. Great experience, just two visits and drove car home. Jim Chikos and other staff are very friendly an Purchased Lexus ES 350 from Lexus S.S Mesa AZ. Great experience, just two visits and drove car home. Jim Chikos and other staff are very friendly and professional. Highly recommended. More