Superior Ford of Plymouth MN - Service Center

Everything is always timely and courteous. I do think your repair prices are high compared to other auto repair places. I really do appreciate the shuttle service you provide. I really needed it the ot your repair prices are high compared to other auto repair places. I really do appreciate the shuttle service you provide. I really needed it the other day. More

I didn't think I received the best experience I could have, only one man told me his name after I introduced myself. Then he said "I won't be here when you're done." I waited about an hour and then as, i have, only one man told me his name after I introduced myself. Then he said "I won't be here when you're done." I waited about an hour and then as, it felt like an after thought, one of the techs was done explaining tires to a man next to me. I was told you're truck should be done now mam, if you would go to the cashier and pay for it. I asked "Could I have a car wash?" He said "Well, I don't know if you're truck will fit in the wash" I said "It's been in there before" He said "I'll go and check, while it's going through you can pay". As I walked to the cashier I saw the same tech run after the man about the tires, I guess I would work with one customer at a time. I was never told about the work I had done on my F-250 truck, I saw the tech take it out to the wash. When I went in to pay I wondered what the charges were for, I was told the 3 diff.change would be 279.00$ I figured the bill would be about 350.00$ It was a little higher and that was ok, I thought the bill should have been explained better by the tech. When he came in the cashier to let me know it was washed I asked him "I thought the bill would be 279.00$" His quick response was" I didn't tell you that, the guy who did is gone." I said, "Oh it's not your table ,huh?" He said "right." I said "what about the car wash, why would you say you didn't know if it would fit? he said "some big trucks don't fit." I said why would they put in a wash that wouldn't fit the trucks?" He said some of the big diesels and 350's don't fit. I totally forgot to ask about the work done on the truck and that was the end of it. I guess I've been coming in to the dealer to have work done on my truck because I just don't trust anyone else to do it. After last night, I just don't know, in this world of trying to keep the customer and training employees about customer service, I think this particular tech could use more training. He was pleasant enough, but I didn't feel well informed about something I think is very important to me. I like very much being able to drive in the lube line and then have bigger things done to the truck without making an appointment. That is a draw for me to come to the dealer.I already had an idea of this particuler job that was done on the truck, from the last visit to Superior. So I was aware somewhat, of what I was in for. More

I know I would get great service. I have gone here for years for new cars and service on them. I trust Superior Ford for great service. years for new cars and service on them. I trust Superior Ford for great service. More

I will never visit this dealership again. The prices are rediculous and the staff comes accross as condescending jerks. oh this review is too short...you need to figure out the WHY...we just felt overcharge rediculous and the staff comes accross as condescending jerks. oh this review is too short...you need to figure out the WHY...we just felt overcharged and the people seemed un-friendly...this was the second time in a row. More

I had my car towed in on Friday evening. Left my keys in the drop box for the Service Dept. First thing on Saturday morning James contacted me to check on my poorly scribbled note. My iginition lock was b the drop box for the Service Dept. First thing on Saturday morning James contacted me to check on my poorly scribbled note. My iginition lock was behaving badly. Key wouldn't turn. I also remembered I was due in for an oil change. James let me know about the Works package so I could get my tires rotated too. By noon my car was fixed and the Superior Brookdale Ford courtesy shuttle was picking me up at home. Thanks so much for getting me back in the drivers seat so quickly. More

Because everyone is always very helpful, knowledgeable and friendly. They always treat you like a person even if you are female. They don't make you feel stupid. and friendly. They always treat you like a person even if you are female. They don't make you feel stupid. More

Fast and efficient service from Auto Body staff. Shop has done great work for me in the past. Quality of work and timeliness to complete work is very good.sa has done great work for me in the past. Quality of work and timeliness to complete work is very good.sa More

Timing of appt was very good. I pulled up to the door and did not realize it opened automatically (I had a child in the car and was talking too him while waiting for the door to open- not reading the yel and did not realize it opened automatically (I had a child in the car and was talking too him while waiting for the door to open- not reading the yellow sign on the door) and a male employee came out and pointed to the sign and then put his hands up in the air in frustration at me and gave me a look like "Duh". I laughed it off, but I did feel like an idiot, which is really not how you want to feel pulling into a dealership. Chris was great to work with. She was friendly and knowledgeable. The estimate was given quickly, and the work was done very quickly. The price was fine with the exception of the diagnostic on the radio. Seems extreme to pay 65$ for such a simple diagnosis. I figured it was a fuse, but not one I could readily get to. In the past, my car has been run through the car wash before I pick it up. It was not this time, so that was a little disappointing. More

Busy day at the Quicklane but they got me in & out pretty fast-good job. The car wash is not good & I always have to remind the guys to take my license plate off to keep it from getting all bent up! pretty fast-good job. The car wash is not good & I always have to remind the guys to take my license plate off to keep it from getting all bent up! More

Just a suggestion, would be nice if the service team member would introduce themselves as you pull into the service area. It's personal/friendly, might help customers remember their names should they wi member would introduce themselves as you pull into the service area. It's personal/friendly, might help customers remember their names should they wish to share comments about their experience. Additionally, shows accountability to customer service. My experience on 8/25 was very good, no complaints. The cashier at was very friendly and helpful. More