Superior Ford of Plymouth MN - Service Center

car purchase great people and service. Always have a good feeling when I go to the place. Get oil changed and they wash my car for free. great people and service. Always have a good feeling when I go to the place. Get oil changed and they wash my car for free. More

Extended power train warranty work I brought in my 06 Mustang GT recently. I'm I the mid 90s for mileage and am within 10,000 miles or 5 months of my extended power train warranty expi I brought in my 06 Mustang GT recently. I'm I the mid 90s for mileage and am within 10,000 miles or 5 months of my extended power train warranty expiring, and a couple weeks ago, I was cruising up the interstate when my OD Off light started flashing on my dash. I called for an appointment and was thrilled to discover that this issue is covered my the extended warranty through Ford that I very nearly didn't spring for back then I bought my pony years ago. I dealt with service advisor Stephanie, who took excellent care of me and my car during the nearly 2 weeks it was in the shop. My warranty covered the cost of a rental, and she arranged for me to use a Fusion while my Mustang was out of commission. At first, they replaced the transmission solenoid, but that didn't fix the issue. Next was the torque converter, which they had to ship in from Washington state, which took up the bulk of the time it was sitting in the shop. When symptoms persisted, they replaced the valve body. That fixed it. All the while, Service Advisor Stephanie kept me apprised of their progress and made sure I was happy with my rental Fusion (which did take some getting used to, but it was a nice, if somewhat underpowered car... It was the non turbo variety Fusion). When all was said and done, my total cost was an even $100, while the work and parts that went into my car, not even counting the rental expense, cost Ford warranties over $3,000. Boy, am I glad I decided to purchase that extended power train warranty! My little rip-snorting Mustang and I were happily reunited, and I'm grateful that it went as well as it did. I plan on holding onto my Mustang for life, or at least until I pass it on to my niece or nephew in a couple of decades, so it's important to me that my car is well taken care of even if it is a daily driver. I will likely buy another Mustang someday (and you'd better believe I'll be buying the extended power train warranty with it when I do), but my little Legend Lime green pony is really special to me, and I'm very happy to have it back in fighting form. Thanks Stephanie and Superior Ford! More

what is the point of calling? I have a 2013 ford focus and wanted them to do a software update and two other issues. the two issues are 1. when i stop for light and stop sign and s I have a 2013 ford focus and wanted them to do a software update and two other issues. the two issues are 1. when i stop for light and stop sign and start driving, my car doesn't go smoothly. it jumps. it does this until i drive it about 30 meters and goes away. the second problem is, i was training my wife how to park and after about an hour of training, the car starts alarming to turn the engine off because of transmitter being to hot. i told all the three things I would like them to fix for me. However, the problems are are not fixed. After two days of the service, one of their customer service called me and asked me if i am satisfied. I said i am not satisfied. I told her what I wrote above. she said she is going to inform the manager and he would be in touch. However, nobody called me again. I think my car is jumping even more after the service. it is getting worse. my question is:- what did the lady who called me want to hear from me? did she want me to say "I am satisfied"? I think that is the only thing she wanted to hear. More

Stephanie Pochucha was very detailed in assessing what was wrong with my car. Quick response on the diagnostic recommendation and personal followup with a call when the vehicle was done. was wrong with my car. Quick response on the diagnostic recommendation and personal followup with a call when the vehicle was done. More

Even though this was the first day for Jeff at this dealership, he was helpful and knowledgeable about the Ford product line. We took a number of test drives in a number of different configuration of e dealership, he was helpful and knowledgeable about the Ford product line. We took a number of test drives in a number of different configuration of engines and model trim. He went over the different prices and incentives from Ford on the model line. The Sales Manage Mike was helpful as was John the Loan Manager about get the vehicle ready for delivery and financed. Overall it was a great experience for the car buying journey. More

The customer service I experienced in the Service department was very good. They listened to my problem, helped me carry items to my loaner car and the service was performed fairly quickly. My experi department was very good. They listened to my problem, helped me carry items to my loaner car and the service was performed fairly quickly. My experience with the sales staff in obtaining a loaner car was also good. Although the initial attitudes of the employees in the building were not as welcoming, they were still able to arrange a loaner vehicle for me which was great. One salesmen, the person we purchased the vehicle from initially, assisted me from home which was wonderful and un-expected. More

service dept. was great and during the service I purchase a new Ford escape. Chris in service kept me informed through operation. And that is the reason I purchase another Ford. in a new Ford escape. Chris in service kept me informed through operation. And that is the reason I purchase another Ford. in More