Sunwise Fairfield Preowned Superstore

I drive 1 hour to meet sunwise Your ad read '$500 down take a car home' Took the test drive (happy with the vehicle) Rep' ran the SSN I came hope with no vehicle Your offer is full of xxxx take a car home' Took the test drive (happy with the vehicle) Rep' ran the SSN I came hope with no vehicle Your offer is full of xxxx More

Deceptive at Best - Avoid at all Costs Great price … and so, naturally, too good to be true. How can you even afford to do that, Well, [to paraphrase] we priced it low to bring in customers who would th and so, naturally, too good to be true. How can you even afford to do that, Well, [to paraphrase] we priced it low to bring in customers who would then, hopefully, buy different cars. [Shows me phone] We're losing [about 2000] on this. Normally I crack a lot of jokes in my reviews, but in this case, Sunwise is the joke. This was a colossal waste of time---I walked in knowing exactly what I wanted and already had the funds in place to see it through; all I left with was a purportedly meaningless signed contract and loads of free lattes. The latter is literally the only good thing I can say about this place. If you want a couple free flavored coffee drinks (I had 5, btw) and can filter out half-assed attempts to sell you a car, definitely go to Sunrise Fairfield! If actually want to buy a car, go to one of the other 10 dealerships in the area, where it is infinitely more likely that they actually sell cars … even without any palatable free coffee AND let buyers keep them. More amazing---some actually can do so without forcing one to take a ding on their credit report and/or your first born child (unless you are financing through them or trying to trade in your child). Read on if you want to know other strategies one might implement to not sell cars...the rest of you can leave now having learn the basics, at least: Do NOT go to Sunwise Fairfield. To be continued...[chirp] O.K. Just in case there is at least one person left in the room, I'm going to teach by way of the true story of my day with Sunwise Fairfield. It seems dealers either assume customers are idiots or try to talk them into peaceful bliss for the duration of their visit by just repeating the classics, breaking out the 4-square, and peppering all that with a couple slights of hand. "Don't worry, you can trust us," "we're on your side," "let's get this done," "you're going to be taken care of" … "Oh, wait, we've hit the 15 minute mark? Watch out---here comes the other shoe...". In my case, we actually signed a contract. One that says "this is the entire agreement of both parties" right on it. I was happy that I at least got out of there with a car I wanted. Or so I thought. These guys are a riot. A little later I got an email about some other documents I "had to" sign. Most were fine or innocuous. One, however, was a "financing application." That's weird, because I am, as far as they are concerned, a cash buyer. Not only was almost all of my personal information just wrong, but right above the signature line there was some very tiny print that most people probably don't even read. It was all pretty objectionable for someone who was not and would never apply for financing through a dealer (credit unions almost always give you better rates and dealers are not allowed mark ups). It basically said that I authorized them to check my credit then and at anytime in the future. Whoa. Most people have some inkling I hope that credit checks lower your credit score. Considering they had absolutely no reason to check my credit even at the time, there was no chance that I was going to agree to that malarkey. Especially when we spent an hour coming to the agreement that they would not check my credit because I was a cash buyer and, as I explained, it had already taken a couple hits during the car buying process. You care about your customers, right? Nope. This was after they tried to tell me they were legally required to pull a credit report to verify that I was not a terrorist or drug dealer." As an aside---are drug dealers really not allowed to buy cars and do their credit reports actually list "drug dealer" as their occupation? Of course they assured me that it was no big deal and that it was only for their records. Guess what? You don't need a financing application for your records if I am not applying for financing. Furthermore, you care about your customers, right? Then why do you want to hurt my score? In any event, I figured I'd compromise and just ask them to cross out that line about checking my credit, correct the errors, and check a box to opt me out of marketing or sharing of my information or something along those lines. Alternatively, delete that document and I'll sign the others. No? "We will not be removing or changing any of the documents." Seriously? My name and address, employment, and phone number aren't even correct. I couldn't esign them in part and couldn't change them myself without using the option to download, sign manually, and upload again. OK, well I'll just download them, cross out the inappropriate stuff, check the box and correct the errors, which I did, and then submitted them. Again, I was just being flexible. I did not need to sign anything, much less a entirely inapplicable "Financing Application" in order to purchase the car. Then I sent what was apparently an overly "verbose" email explaining the issues and why I could not sign them as written. I asked them to acknowledge all the changes. "The contract is null and void." "You unilaterally changed the 'purchase documents'" [NOTE: not the actual contract that was already signed] and "we invite you to take your business elsewhere." Hold on there. These documents have absolutely nothing to do with the agreement, which, if you recall, literally says it is "the entire agreement of the parties". Admittedly, I may have insulted their General Counsel, but he should have expected that as soon as he condescended to me about the law. Also, given, I exposed a little loophole they had been taking advantage of with my bank to avoid having to take certain steps---it seems the process is different for "used car dealers" (Sunwise Fairfield) and "Franchise Dealers" (the 7 or so other Sunwise dealerships). Aww. Really sorry I messed up your ongoing practice of violating the terms of yet another contract. Guys, listen, you're sold me the car. You cannot just un-sell me a car anymore than I can back out of agreeing to buy the car (unless we both agree to either, which I did not). Let's leave it up to a judge so that you can pay me to buy a car from a decent dealer and for my (rather expensive) attorney. More

I did not actually go to this dealership, but they were very prompt in responding to my questions. My salesman told me the car I was interested in was not up to their standards, so they weren't going to of very prompt in responding to my questions. My salesman told me the car I was interested in was not up to their standards, so they weren't going to offer it for sale. Then he even texted and called me back with information about a car he thought I might be interested in. He was very friendly and helpful and, but did not pester me I'm at which was very good of him. More