Suntrup Volkswagen - Service Center

Terrible Experience I purchased my first car at Suntrup. I noticed a misalignment and scheduled my first service. It was determined that it was due to uneven tire pressur I purchased my first car at Suntrup. I noticed a misalignment and scheduled my first service. It was determined that it was due to uneven tire pressure. The service person Ryan accused me of putting air in my tires and did not explain it to me professionally. I've only had it for two weeks. He disrespected me and I grew defensive. He told me to go and said we are done. I went back to ask for a service manager and he said, "What is your problem and if you don't leave I will call the cops." Who threatens an individual who looks for help? What type of service is this? What type of employees do you want to represent your business. No one that I know will be referred to Suntrup and I will be taking my business elsewhere. No woman should ever be treated this way and no individual for that matter. More

These guys are the best. Why can't every trip to get my car service go this smoothly. From my Service writer to the guys in parts, this is what getting your vehicle serviced s Why can't every trip to get my car service go this smoothly. From my Service writer to the guys in parts, this is what getting your vehicle serviced should be like. More

Service I wouldn't recommend their service department as the couldn't fix the problem on our car a few times and we were charge took it to another dealer and I wouldn't recommend their service department as the couldn't fix the problem on our car a few times and we were charge took it to another dealer and they were able to fix it. The dealer is unwilling to even apologize or own up to their mistake let alone refund us some of the money we spent there. More

Terrible customer service Terrible. Absolutely terrible. I had a service done and that went ok but then needed a part ordered under warranty and got a letter in the mail that i Terrible. Absolutely terrible. I had a service done and that went ok but then needed a part ordered under warranty and got a letter in the mail that it was ready. For a whole week i have been trying to talk to a service advisor and i cant get through. They even wrote my name and number down and they still don't call. Looks like i will not get my warranty work done because they can't give a simple call back. Unbelievable. More

FAKE REVIEWS! I would take a pass on Suntrup I called 3 days in advance to make an appointment. Said it would only be an hour (took 2) wait. I just needed the 60k maintence on my 2010 Jetta (tire I called 3 days in advance to make an appointment. Said it would only be an hour (took 2) wait. I just needed the 60k maintence on my 2010 Jetta (tire rotation, oil, oil filter). Then they tell me that I have no brakes left- sure ok. Sales lady tells me total that with BOTH the 60k and brake pads it will be $338- I go check out and it's actually $428- and that's WITH a $40 coupon! Very deceptive and unprofessional and also an old outdated dealership building. Save your money and go elsewhere More

Door ding repair A door ding right at the handle I had to see every day. But, the team headed by Brian and Dave took care of me. Special thanks to Joe for getting me t A door ding right at the handle I had to see every day. But, the team headed by Brian and Dave took care of me. Special thanks to Joe for getting me the loaner car, without which I could not have gotten it fixed! More

Far exceeded my expectations From the first contact via phone and email, to the actual show-room visit, from my first drive away in my new Passat to the first maintenance visit to From the first contact via phone and email, to the actual show-room visit, from my first drive away in my new Passat to the first maintenance visit today, Joe's service was impeccable and highly accommodating, despite my unusual requirements. You now have a loyal customer in me. Thanks Joe and thanks to the Suntrup VW team. More

AWESOME!! 100% recommended Service My experience with Stephanie Stoll was excellent. She is very professional, energetic, and helpful. Great service and 5 STARS for sure. I highly recom My experience with Stephanie Stoll was excellent. She is very professional, energetic, and helpful. Great service and 5 STARS for sure. I highly recommend this dealership to my family, friends, and a complete stranger. More