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Suntrup Volkswagen - Service Center

St. Louis, MO

3.8
75 Reviews

75 Reviews of Suntrup Volkswagen - Service Center

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November 10, 2020

Scott and Ryan continue to be the most courteous, kindest, and respectful technicians at Suntrup. A generous smile & appreciation for the customer is felt in all areas of the dealership. With respect More

by Kren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kostecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Thoele
Nov 13, 2020 -

Suntrup Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 06, 2020

I never have trouble getting my van in for service. The people there are courteous and helpful. Dave takes the time to explain what's wrong and always has the customer'a best interest in mind. More

by DonS
Recommend Dealer
Yes
Employees Worked With
David Riemer
Nov 06, 2020 -

Suntrup Volkswagen responded

Thank you for your very kind review, Don. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Suntrup Nissan. We look forward to sharing your review with the staff!

October 24, 2020

Dave Riemer always does such a fantastic job of explaining everything that needs to be done and why. The Suntrup service staff is the best! More

by beanshops
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Riemer
Oct 27, 2020 -

Suntrup Volkswagen responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car and we thank you for choosing Suntrup Nissan / VW.

October 22, 2020

We recently had service performed at Suntrup VW. Our service rep Doug was very attentive and accommodating. Great customer service. Thanks very much. Kent Nichols More

by Stlnichols
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug
Nov 02, 2020 -

Suntrup Volkswagen responded

We appreciate your business and our team looks forward to serving you again soon!

October 17, 2020

Doug my advisor was great to work with. Definitely felt Doug my advisor was great to work with. Definitely felt valued/listened to. I'll be returning in the future for any other auto needs. : ) More

by Vwgti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug is the man , Madeline Annunziata
Oct 19, 2020 -

Suntrup Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoyed your experience. We truly appreciate your feedback!

October 07, 2020

Everyone was very helpful and friendly. Overall great experience, my issue was also fixed in a timely manner, and Ryan was awesome! Will definitely recommend you guys! More

by em1092
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Thoele
Oct 13, 2020 -

Suntrup Volkswagen responded

We are very happy Ryan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 24, 2020

Ryan is the best there is, always willing to help and concerned. Very valuable employee. I hope he gets a raise, he deserves it.!!! Or promotion More

by Carmelitac72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Thoele
Oct 13, 2020 -

Suntrup Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Suntrup Nissan/VW , we look forward to having you as one of our valued customers for many more years to come!

September 24, 2020

Rick was really helpful. I arrived and he immediately took care of my car and he also asked me if I needed anything else. Remarkable service! More

by Eduardo Sequeira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Thayer
Oct 13, 2020 -

Suntrup Volkswagen responded

Thank you so much for your wonderful review! We are thrilled that we Rick had the opportunity to provide you with outstanding service! We hope to see you again for your next service visit!

September 19, 2020

THIS IS A GO-THE-EXTRA-MILE SERVICE DEPARTMENT. DANNY WAS GREAT!!! THE ATMOSPHERE IS ALWAYS FRIENDLY, UPBEAT AND HELPFUL WITH QUESTIONS AND EXPLANATIONS ON FUTURE SERVICE NEEDS. More

by Mmmtabios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DANNY!!
Oct 13, 2020 -

Suntrup Volkswagen responded

Thanks for sharing your thoughts about your experience with Suntrup Nissan. We appreciate your business and hope to see you again soon!

September 16, 2020

My service advisor was Scott. He was courteous and helpful. he reviewed my past service records and sent me a video of my vehicle inspection. Awesome! More

by tsberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kostecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Suntrup Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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