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Suntrup Volkswagen - Service Center

St. Louis, MO

3.8
75 Reviews

75 Reviews of Suntrup Volkswagen - Service Center

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February 06, 2021

Dave Reimer does an outstanding job. I trust my vehicle when he gives me consult on my service needs. Thanks for your assistance David. Much appreciated. More

by USN RETIRED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Riemer
Feb 08, 2021 -

Suntrup Volkswagen responded

Thank you! Here at Suntrup Nissan, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

February 03, 2021

I love Suntrup VW. Love my VW Atlas Launch Edition! It's an awesome vehicle for travel (holds a ton of stuff) and for everyday use(excellent mileage.) My sales person, Madeline is so knowledgeable. Any time More

by Mom&etc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madeline Annunziata, Rick Thayer
Feb 08, 2021 -

Suntrup Volkswagen responded

It's fantastic to hear that our service team provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Suntrup VW/Nissan

January 30, 2021

Scott with Nissan Vw was very helpful and attentive to the customers needs. Would recommend dealer to friends. Scott was able to Schedule an appointment for a time convenient for me. Very happy with exper More

by zakmurphy2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kostecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Suntrup Volkswagen responded

It's fantastic to hear that our service team provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Suntrup VW/Nissan

January 28, 2021

They were fast and courteous, Scott Kostecki was friendly and helpful. I would recommend the Suntrup service department and will use them in the future More

by ereeves824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kostecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Suntrup Volkswagen responded

It's fantastic to hear that our service team provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Suntrup VW/Nissan

January 26, 2021

Dave Riemer was super helpful and provided me with continuous feedback during the inspection and diagnostic process --- he even sent me a video pointing out issues with my car. More

by ejm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Riemer
Feb 15, 2021 -

Suntrup Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We appreciate your feedback as we continue to work with our teams so we can provide the best service during these unprecedented times. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

January 25, 2021

Key was stuck in my ignition, while engine was running. Brought it into Suntrup VW and Rick Thayer took care of it right away. He kept me informed and treated me like I was his only customer! Thanks again More

by Brian D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Thayer
Feb 08, 2021 -

Suntrup Volkswagen responded

Thank you! Here at Suntrup Nissan, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 19, 2021

Scott is always so great and friendly! So glad he works there. Ryan is also always very friendly and happy to see me when I come in! More

by anika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kostecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Thoele
Jan 19, 2021 -

Suntrup Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our Dealership and we hope to see you again soon!

January 17, 2021

Kudos to Ian Williams. A very professional service rep. Ian kept us informed on our vehicle during the repair process. Very, very, very, satisfied with the exceptional service. If I was not satisfied I wou More

by Tim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Suntrup Volkswagen responded

Thank you for your wonderful feedback. We appreciate your business and our team looks forward to assisting you with any future automotive needs.

January 15, 2021

Dave Reimer always goes out of his way to explain what is needed or what they are doing to our car. I had lost a screw on my windshield wiper and he noticed this and had it fixed even though I had not mentio More

by Acviox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Riemer
Jan 19, 2021 -

Suntrup Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Suntrup Nissan/VW

January 15, 2021

The whole transaction was very quick and efficient. Ian, the service writer, was very helpful in getting the work done quickly and in listing things that need to be done the next time. More

by William Fogarty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Suntrup Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience. Please let us know if you need anything in the future!

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