Suntrup Volkswagen
St. Louis, MO
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday Closed
Sunday Closed
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I couldn't be happier in my VW Atlas Cross Sport. I had a great experience at this dealership The experience was very quick and the people are extremely nice. Danny Jackson was great at explaining th I had a great experience at this dealership The experience was very quick and the people are extremely nice. Danny Jackson was great at explaining things about my new truck. I’m glad I decided to purchase my vehicle from Suntrup Volkswagen More
Great experience working with Winter (Sales), Beau (Manager), and AJ (Finance). William was also helpful assisting which we appreciated. I look forward to working with each of you in maintaining the n (Manager), and AJ (Finance). William was also helpful assisting which we appreciated. I look forward to working with each of you in maintaining the new ride. Thanks! More
Too many mechanical issues with the vehicle that was not told to me Leaking oil, rear wipers fluid doesn't work, front end noises, auto start not working, starter problem told to me Leaking oil, rear wipers fluid doesn't work, front end noises, auto start not working, starter problem More
Just bought a preowned VW Danny Jackson was my sales person and did a great job answering my questions and showing me some options. Suntrup did a great job with the inspection of the vehicle and some mi person and did a great job answering my questions and showing me some options. Suntrup did a great job with the inspection of the vehicle and some minor repairs. I was extremely satisfied with both Suntrupand Danny my sales person. More
Danny was very thoughtful. Really appreciated how he listened to what features I wanted and provided excellent service. Really appreciated how he listened to what features I wanted and provided excellent service. More
Danny was very easy and thorough to work with. Easy to talk to and very friendly. Gave me all the info I needed to understand and repeated it when I zoned out. Easy to talk to and very friendly. Gave me all the info I needed to understand and repeated it when I zoned out. More
The dealership as a whole felt extremely disrespectful of my time. It took over 3.5 hours to finish at the dealership on Saturday, after knowing what vehicle I wanted to purchase for the shown price with the my time. It took over 3.5 hours to finish at the dealership on Saturday, after knowing what vehicle I wanted to purchase for the shown price with the first hour. I purchased the vehicle on Saturday, and was told it would be ready by 12pm on the Monday. Extremely poor and rude communication by Zach and the service team, refusing to confirm a pickup type. It was not ready until 5:30PM. I have no interest in any future business with Suntrip after my experience. More
Helpful but was told Tony didn't have a card but would send me something so I would have his contact info but didn't receive anything so had to call suntrup but couldn't remember Tony name but Blaze was a send me something so I would have his contact info but didn't receive anything so had to call suntrup but couldn't remember Tony name but Blaze was able to help and get things done More
Zach Seiler told us the Nissan Civic $750 promotion was only good if we had a trade-in. After meeting with Zach we went home with the intention of coming back the next day. Before coming back I spoke to Bo only good if we had a trade-in. After meeting with Zach we went home with the intention of coming back the next day. Before coming back I spoke to Bommarito Volkswagen in Hazelwood. They had a blue Taos similar in features and price to your black one. I then called Zach and sent him a buyer's order from Bommarito. Eventually Zach gave us the $750 promotion and the price we offered. When we came back to Suntrup Zach told us he forgot about the $750 promotion. I don't understand why Zach thought we wouldn't remember. It was an insult that made me wonder if he actually thought we wouldn't know we had been lied to. A good salesperson would know that in a situation like this it would have been better if he said nothing about it. We called Zach from home to let him know we would be at the dealership at 1:00. He knew at that time he had a sale. The only thing left was for us to meet a finance manager. We finally got into financing about 3:45. I did have to spend 20 minutes on the phone with Transunion to unlock my credit. That call made us lose our place in line. But that delay was long. While waiting we went to get coffee. There wasn't any in your waiting area. My husband mentioned this to your cashier but 10 minutes later the pot was still empty. Had there been coffee it would have lessened the amount of aggravation from the wait. When the car was delivered Zach needed to put a license plate on the SUV. It took him three times going back inside to get the right size bit for the screw. When we got home I cleane More






