Suntrup Volkswagen

Graduating from college and purchasing my first vehicle seemed impossible. With the help of Adela I was ready to drive away in my new car in a matter of hours. My entire experience with Suntrup has been po seemed impossible. With the help of Adela I was ready to drive away in my new car in a matter of hours. My entire experience with Suntrup has been positive and would definately recommend Adela/Suntrup to any friend/family who is in the market for a new car. Thanks again!!!! More

came in late not expecting to do much other than look around and probably return the next day for a test drive. the staff was great given the late hour and the long day they had. made the car deicision e around and probably return the next day for a test drive. the staff was great given the late hour and the long day they had. made the car deicision easy! More

I recently relocated to the St. Louis area and did a quick search of Volkswagen dealers around me that would have the new Tiguan R available since my lease was ending on my current Tiguan. I visited ano quick search of Volkswagen dealers around me that would have the new Tiguan R available since my lease was ending on my current Tiguan. I visited another dealership before Suntrup because it was located closer to my home, but received beyond poor service, so decided to drive the extra 15 minutes to Suntrup. I am glad I did. After a brief conversation with Adam via phone confirming that the inventory on their website was up to date I scheduled an appointment for later that day to see the vehicle I wanted. Before I left, I received a video preview of the car from Adam including a personal greeting so I knew who he was before I arrived. Upon arrival, it was a quick discussion of the car, my current situation, and then a review of my current automobile. Adam never pushed us to start the conversation about buying the car, even when I told him that I was going to have to invest in another vehicle since my lease was up in a couple of weeks. After initiating the negotiation, it was a very easy process. We didn't play the four square game like I've done at other dealerships, but we did your usual back and forth. We knew in advance what we wanted to spend and had looked at multiple market values online. Since I planned to lease and the R is a new trim, I didn't anticipate much movement. After settling on an agreeable price for both parties, it was on to finance, some paperwork, loading up random items from the car, and we were all set. The R was not road ready yet, because it came off the truck that day, but Suntrup gave me a nice Passat as a loaner until I could pickup my new Tiguan (only took 2 days to get ready. Would have been 1 day if it weren't for Sunday). If you want a small dealership with friendly staff who aren't pushy and don't need a "fancy" showroom (the waiting area, lobby, and bathroom are a bit outdated and small) than I'd highly recommend Suntrup. If you get lucky enough to get a car just off the truck, be sure you discuss the pin-striping and paint/upholstery protection that comes standard on all their vehicles. I don't care for the pinstripe and I leased the vehicle so I didn't need the protective coating, which allowed me to save a few bucks. Highly recommend this dealership and ask for Adam. More

The customer service, selection and price are wonderful at suntrup. I will purchase from them again in the future and highly recommend them. They made buying a car as painless as possible. at suntrup. I will purchase from them again in the future and highly recommend them. They made buying a car as painless as possible. More

Sean was extremely knowledgeable and helpful throughout the process of getting my new Passat. The car is phenomenal and the whole Suntrup teams service was greatly appreciated. the process of getting my new Passat. The car is phenomenal and the whole Suntrup teams service was greatly appreciated. More

This was the first non-Ford vehicle I have ever purchased, and Suntrup made it easy. Great buying experience. Sean was very helpful and knew what I was looking for when we walked thru the door purchased, and Suntrup made it easy. Great buying experience. Sean was very helpful and knew what I was looking for when we walked thru the door cold on a saturday morning. We had spoken on the phone a number of times about the Passat TDi I was interested in, so he outlined the choices we had available (colors, options, etc) and we took a drive. Making the deal was as simple as could be and I was satisfied with the price I paid and the value assigned to my trade in. I'm sure I could have beat them up a bit for a few more dollars, but I wasn't really interested since they made the buying experience so easy. The finance manager (travis Goode) was easy to work with as well and handily beat the rate my bank and credit unions had quoted. Unless this VW lets me down, I'll be back to Suntrup for my next vehicle. More

David was very pleasant to work with. He was very knowledgeable in the cars and listened to what I was looking for, as so that I was not wasting my time. I felt I left with a great price, and with a knowledgeable in the cars and listened to what I was looking for, as so that I was not wasting my time. I felt I left with a great price, and with a good understanding about my new car. I'd highly recommend him to anyone. More

Anyone interested in being treated with the upmost respect for all requests, this is the place for you. I had several non-negotiable items that I made Sean Riches aware of before I went to Suntrup. respect for all requests, this is the place for you. I had several non-negotiable items that I made Sean Riches aware of before I went to Suntrup. I had bought my last car there and was hoping for the same good experience since the salesperson I had previously had, no longer works there. Sean went above and beyond. Being an older woman I am very set in my ways and knew exactly what I wanted and am not at all shy about getting what I want. Sean listened and when I pulled into the dealership the perfect car for me was just waiting for me to drive it. Drove it, got a fabulous deal and it was mine. All of my criteria was met with punctuality, kindness and minimum waiting. So pleased the experience, salesperson and all the other staff who assisted in this transaction. Sean is a great salesperson, really cares about your requests and extremely knowledgeable of the vehicle and all the accountrements. More

I had a good experience buying a Golf TDI fro Adam. He was friendly and knowledgeable about diesels. The finance guy was great too. I got the price that I thought was fair after doing some research. I was friendly and knowledgeable about diesels. The finance guy was great too. I got the price that I thought was fair after doing some research. I would recommend this dealer to a friend. More

Sean provided excellent service. He was very responsive and did everything he said he was going to do. I am very satisfied with Sean's level of service as well as the car! and did everything he said he was going to do. I am very satisfied with Sean's level of service as well as the car! More