Suntrup Volkswagen

Adela was awesome! She was very patient with my unclear Adela was awesome! She was very patient with my unclear vision about which car to choose. She genuinely worked very hard to make sure I was taken ca Adela was awesome! She was very patient with my unclear vision about which car to choose. She genuinely worked very hard to make sure I was taken care of and left with a car I loved. I will certainly be recommending Adela to others. More

I was referred by a friend to Elvir at Suntrup. I him a style of car, budget, and conditions, such as small, to medium size, under X dollars, non-smoked in car, and good maintenance record. He showed me ei style of car, budget, and conditions, such as small, to medium size, under X dollars, non-smoked in car, and good maintenance record. He showed me eight cars from Suntrup lots, and one caught my eye but wasn't the perfect style. I explained I would think about it. Elvir was very understanding, no pressure to hurry up and buy. He stated he would continue looking as inventory changed each day. Four days later Elvir called with "the perfect car". Along with six others. We test drove the vehicle and loved it. We purchased on the spot. Elvir explained everything about the maintenance record, the warranty, and how he believes in pleasing the customer. We felt very comfortable, at ease, and this became the best car purchasing experience of my life. I recommend Elvir to all my family, friends, and acquaintances. Elvir is a great person who made us feel welcome and appreciated for our business. Go talk with Elvir. You will not regret it. I sure don't! Scott S. More

Absolutely great experience working with Adela. She was very friendly and patient during the whole process as well as very knowledgeable about the cars. There was not a question that was not answered to my very friendly and patient during the whole process as well as very knowledgeable about the cars. There was not a question that was not answered to my satisfaction. More

I am so glad that I got to work with Adela and Joe when I was buying my car, they were both very knowledgable and most importantly friendly! For every question I had, they had an answer. I loved them. Thanks was buying my car, they were both very knowledgable and most importantly friendly! For every question I had, they had an answer. I loved them. Thanks to Adela & Joe I am now a proud owner of a brand new 2014 Jetta! More

When I started my day I had several makes and models of vehicle I was interested in. I went to Suntrup just to see what was inventory and possibly test drive a Beetle. Adela came out to greet me and my s vehicle I was interested in. I went to Suntrup just to see what was inventory and possibly test drive a Beetle. Adela came out to greet me and my son right away. I told her what I was thinking about purchasing. Adela knew she had the car for me, and she was right. I purchased my VW Beetle convertible that day. This is the first brand new car I’ve bought in over 20 years. Adela is a real gem. She is friendly, fun and very knowledgeable. Most of all I felt very relaxed, not at all pressured. Actually, the entire staff was very polite and friendly. If all dealerships could have sales reps like Adela people wouldn’t be so apprehensive. Overall this was a very positive experience. Now, If I can get Adela to work her magic to make the weather cooperate and can drive my new car the way it was meant to be driven (with the top down). More

I had a great experience at Suntrup Volkswagen. It was probably one of the best experiences I have had yet with buying a car. Adela was a great help in helping me find the right car for me. She was very k probably one of the best experiences I have had yet with buying a car. Adela was a great help in helping me find the right car for me. She was very knowledgeable and extremely friendly and that made the search for a car that much easier. I did not have any issues with doing paperwork or anything else and the process was quick and easy! I now have a Volkswagen Jetta SE 2013 and I absolutely love it. It was definitely a good pick and I have Adela to thank for that. To this day, when I come in to get my oil changes I am greeted and the customer service is wonderful. More

After an unsatisfying visit with a VW dealer near my home, my husband contacted Suntrup to see if they could locate the model of Passat, in the color we wanted, for a price other than MSRP. (The other home, my husband contacted Suntrup to see if they could locate the model of Passat, in the color we wanted, for a price other than MSRP. (The other dealer wouldn't come off MSRP.) We knew of Suntrup from seeing several VW's in the area with the Suntrup markings. And with a new baby on the way, we wanted to upgrade one of our Jettas to a Passat. Adela was extremely helpful, searched other dealers' inventory, and found what we were looking for, at a price we were willing to work with, an experience completely opposite from our local dealer. After communicating with the other dealer for two days straight, the other dealer was unwilling to search other dealers' inventory for what we were looking for. They (the other dealer) wanted us to choose one of the color options they had available on their lot, none of which we wanted, and on top of it all, they wouldn't negotiate on the price to make their in stock vehicles more attractive. Unlike a lot of customers, we look at the total price of the car, not just what our payments will be. We spoke to Adela for the first time on a Friday night. Even though our desired car was not in stock, she indicated that she was able to locate 3 cars that met our criteria. We drove in the next day, and left with our paperwork done and our vehicle on its way. We didn't even have to go home in our trade-in; they had one we could use until our car became available. After trade-in considered, our drive 100 miles each way to Suntrup saved us a few thousand. This is our 3rd VW TDI, first new one, and should we ever need a new replacement (it won't be for awhile, TDI's are so reliable), we would definitely make the trip back to deal with Suntrup and Adela. The service is above and beyond what we could receive locally. We prefer dealing with a volume dealer like Suntrup, not one that is solely profit driven. More

Sean was awesome! From the minute we walked in the door, he was friendly and ready to help. He was not pushy in any way - that has always been my previous experiece with other car sales people. I'll defin he was friendly and ready to help. He was not pushy in any way - that has always been my previous experiece with other car sales people. I'll definately refer others to him. More

I purchased a 2014 Passat and had a great buying experience. Sean Riches was very professional, courteous, friendly, honest and upfront. He worked hard to make the deal happen without being arrogant experience. Sean Riches was very professional, courteous, friendly, honest and upfront. He worked hard to make the deal happen without being arrogant or condescending as some sales people were at other dealerships I visited. I also wanted to mention the excellent assistance received from Beau, the Finance Manager - very helpful in my lease vs purchase decision. There are other VW dealerships closer to my home in Dardenne Prairie, but I chose to drive to south county and purchase at Suntrup. More

Recently my husband and I were in the St. Louis area on other business. On a whim we decided to go look at what new cars were out there, perhaps looking at Volkswagons as well as a few other brands. Let' other business. On a whim we decided to go look at what new cars were out there, perhaps looking at Volkswagons as well as a few other brands. Let's just say not only did we not make it to any other dealerships, we also came home with a new car! Adam made the process of finding what we wanted and at the price we wanted so easy. Quite honestly this had to be the best experience I have ever had buying a car, a task I normally dread. More