Suntrup Nissan - Service Center

I’ve always had great service at this dealership. Punctual and thorough. Love the videos. Punctual and thorough. Love the videos. More

Service was good, forgot to was my car, I had to ask several times again several times again More

Good customer serive in terms of communication and quicker service. Awesome Service. Will visit again. quicker service. Awesome Service. Will visit again. More

Vehicle was serviced well with good communication. Had an issue with the lock/unlock buttons inside my vehicle, but it has now been resolved. Had an issue with the lock/unlock buttons inside my vehicle, but it has now been resolved. More

Nice new building. I needed to wait for my car and the service was done very timely. David nicely advised me and it was overall a good experience. I needed to wait for my car and the service was done very timely. David nicely advised me and it was overall a good experience. More

Profesional and courteous. This is my first experience here. Planning on purchasing another car from Suntrup. This is my first experience here. Planning on purchasing another car from Suntrup. More

Just wondering why, the VW service department only has 2 bays; it like they are stepchildren. For being removed it really small. bays; it like they are stepchildren. For being removed it really small. More

I am not exactly happy with what is happening at suntrup VW. I bought my Tiguan from Zach Sieler (who he is GREAT!! Cannot say enough good word about Zach!!) in January 2024. I thought everything was good u VW. I bought my Tiguan from Zach Sieler (who he is GREAT!! Cannot say enough good word about Zach!!) in January 2024. I thought everything was good upon leaving the dealership. I went to the DMV with my envelope of papers from the dealership and didn’t have the title. Okay, made a call to the dealership. Upon waiting for my title, I had to put regular Missouri plates on my Tiguan. I got the title after my temp tags were expired by three weeks. I didn’t have the right paperwork AGAIN when going to the DMV. I didn’t have an IDOD or lein release. By now- my plates are expiring in 2 months and I don’t know when the paperwork will be completed or even received in the mail. I have had ZERO choice except to trade my wonderful 2022 Tiguan with 11,000 for a 2019 with 47,000. To say I’m upset is a complete understatement. I had no other choice except to come back to buy another car from Zach and suntrup because let’s be honest I didn’t have a LEGAL title to the car I have been making payments on AND I’m 2 months ahead on for the last three months. I am very very sad of this outcome. If I would have known this would have been the outcome I wouldn’t not have bought a car from suntrup and would have stayed local to union, which is where I live. Let’s not mention: The wipers SUCK on my 2019, they smear all over the windshield The brake pads are at 4mm The headlights needs to be adjusted- they are pointing to the ground I didn’t get the interest rate I was quoted I didn’t t get the payment I was quoted I have went online and found every email I possibly could with connections int your company so that SOMEONE besides Zach Can help More

The service team was fast in completing my reoccurring services and gave me information on future service needs I may be needing soon services and gave me information on future service needs I may be needing soon More