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877 Reviews of Suntrup Nissan - Service Center
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March 04, 2025
I purchased my 2013 Frontier new from Suntrup Nissan. I've taken it there for all service and maintenance. It has not always been the best experience. Before the dealership was remodeled the service c I've taken it there for all service and maintenance. It has not always been the best experience. Before the dealership was remodeled the service check-in area was tiny. Some times I had to wait outside several minutes. On one occasion the service people inside didn't even see me waiting to get in. There is not sufficient parking space even after the remodel. I once needed the side mirror on my vehicle replaced. The wrong part was ordered causing a couple days delay and a return trip to the dealership for the repair work to be done. Once had to retrieve my vehicle myself from the rear over crowed storage lot because the valet didn't know how to drive a manual transmission vehicle. Today was the breaking point and I vowed I will never go to Suntrup Nissan again. I tried calling Suntrup to schedule a repair. I need to talk to a service manager because the repair required ordering specific parts. After being on their automated answering service for several minutes I chose the call back option. About 20 minutes later got the call back. I was obviously a call center person located who knows where. The person I spoke with could do nothing but read back from a script. I asked the person to connect me with a service manger. I was on hold a minute or so then the person informed that all service managers were busy but they could forward a message to to them. I said great, will they call back later today. The person said I don't know, I can't tell you when they will call you. That was enough. I will never do business with Suntrup again. If I could give a negative star rating, I would. More
by evets420
Employees Worked With
Don't know
October 11, 2024
Took my used vehicle in for service. They found my problem and also something else when they test drove it. They fixed everything. I just bought this vehicle less than a month ago. Used They found my problem and also something else when they test drove it. They fixed everything. I just bought this vehicle less than a month ago. Used of course. But they have been nothing but excellent. From Jeremiah my salesman to the valet who brought my car up to me this evening. Thank you for being a honest, easy dealership to deal with. You have a customer for life. More
by Jbaxley
Employees Worked With
Jeremiah was my salesman, Christian. Moore, and I believe John
May 24, 2024
Very disappointed with a recurring service issue that Suntrup is not willing to address without my paying multiple diagnostic fees. Shameful!! Suntrup is not willing to address without my paying multiple diagnostic fees. Shameful!! More
by linda.chambless.2
Employees Worked With
Marcus Finch
Verified CustomerMay 07, 2024
Excellent service. My wife waited for the vehicle and the work was done fast and with no issues. My wife waited for the vehicle and the work was done fast and with no issues. More
by MARIOJIMENEZS
May 07, 2024
Fast friendly and informative service! job was done. Early car is running smooth. I was very pleased with my experience. . Thanks, Scott Kostecki. and Suntrup job was done. Early car is running smooth. I was very pleased with my experience. . Thanks, Scott Kostecki. and Suntrup More
by mh.shy1.mh
Employees Worked With
May 07, 2024
Got me in and out in about an hour. Loved the report of the inspection. Were helpful and did not push any expensive repairs, etc. Loved the report of the inspection. Were helpful and did not push any expensive repairs, etc. More
by marie.piayai
Employees Worked With
May 07, 2024
Dealership was very clean and tidy. Staff was very nice as well. I made a mistake on my appointment but Christina squeezed me in anyway. Will definitely return for service. Staff was very nice as well. I made a mistake on my appointment but Christina squeezed me in anyway. Will definitely return for service. More
by nickchilds19
Employees Worked With
Christina Nowicki
May 07, 2024
Very nice, pleasant, patient and was willing to help. Saved me a whole lot of money just through his willingness to help. Saved me a whole lot of money just through his willingness to help. More
by crystalblue83
Employees Worked With
