Suntrup Nissan

I've purchased approximately 15 new and used vehicles in my life. The Suntrup price and sales service rate are at the very top of my auto-buying experiences. J.D. Hergenrother worked with me over the phon my life. The Suntrup price and sales service rate are at the very top of my auto-buying experiences. J.D. Hergenrother worked with me over the phone, sent a driver to pick me up at the airport, and had the car and necessary paperwork ready to go when I arrived at the dealership. A few days later after I returned to Florida, I decided to purchase VW floor mats (at a discounted price) for the 2010 Golf which I gave to my daughter in St Louis as a 20th birthday gift. When the floor mats came in, J.D. personally drove across town and installed them for my daughter. That level of service is rarely, if ever, provided by other dealerships, especially when purchasing an automobile which was aggressively marked down. I would buy another vehicle from J.D. in a heartbeat. More

I have bought a many new cars in my time, and never have I felt more at easy. Mr. Schwartz was upfront and honest every step of the way. His knowledge and excitement for the vehicle was truly infectious. I felt more at easy. Mr. Schwartz was upfront and honest every step of the way. His knowledge and excitement for the vehicle was truly infectious. Their Life Time warranty is what brought me in, but their superb customer service matched with amazing prices is whats going to bring me back. More

Anna Brothers recommended me to Suntrup Nissan, and being as she wasn't in sales, I was introdued to Byron Wyatt. Byron was friendly, prompt with every question I had for him and always made sure I understoo as she wasn't in sales, I was introdued to Byron Wyatt. Byron was friendly, prompt with every question I had for him and always made sure I understood every aspect of purchasing my first (new) car. He was helpful with every request I had and always worked around my schedule when I wanted to come in his office. The price was right & Byron was exceptionally well with working with my budget. I would certainly recommend Suntrup Nissan/Byron Wyatt to anyone who is looking for a new/used car and wants to make it an enjoyable experience! More

I was very impressed by our salesman, Linzie. He was very personable & friendly. He wasn't pushy and worked very patiently with us during the deal. My husband was on the road and he very patiently waited w personable & friendly. He wasn't pushy and worked very patiently with us during the deal. My husband was on the road and he very patiently waited while I called him (more than once) to get his opinion. He assured us that his service was not over once he made the sale and that I could call him anytime in the future if I needed him for anything. An example being if I have an issue with the service dept and they were not helping me, I could contact him and he would help me resolve whatever was wrong. I believe he will. More

Suntrup is one of the better experiences I have had with car dealers. After searching far and wide and talking to countless dealers and salespersons I finally bought my VW recently at Suntrup. The main re car dealers. After searching far and wide and talking to countless dealers and salespersons I finally bought my VW recently at Suntrup. The main reason for my good experience was the staff that I dealt with - informative but not too pushy. I went back and forth with my salesperson for a few days. He kept in touch with me informing me of any new developments but was not intrusive. I honestly think I received one of the better deals available. Thanks Suntrup! More

At first, I didn't think this dealership was going to be that great. I had looked up some ratings online and they didn't have many nice things to say. The first salesman we worked with wasn't that great - h that great. I had looked up some ratings online and they didn't have many nice things to say. The first salesman we worked with wasn't that great - he didn't come across as very trustworthy. When we went back a second time though, we worked with Linzie Foster, quite possibly one of the nicest salesmen we have ever worked with. He was nice, caring, and negotiated with us on everything the RIGHT way. I am confident that if I EVER go back to the dealership, for work on my car or to buy another car, we will get great service from Linzie. I suggest that if you go to Suntrup, don't work with anyone else!! More

Great customer service. I live in KC but plan on driving to StL for future vehicle purchases due to great experience I had at Suntrup VW. to StL for future vehicle purchases due to great experience I had at Suntrup VW. More

The salesman overall was unmemorable. He did lie about two points. He and the sales manager pushed hard for me to purchase a demo car with 3,000 miles. However, they were only willing to give me a $500 two points. He and the sales manager pushed hard for me to purchase a demo car with 3,000 miles. However, they were only willing to give me a $500 discount. Needless to say, I thought $500 was worth paying for a car with 0 miles. When I demanded a new car, they hemmed and hawed about how difficult it would be to find one in the exterior and interior colors I wanted. They said that no one had the car I wanted in the region I live. They lied. I ended up getting my car from another dealer in town. The salesman also attempted to explain what the administrative fee paid for by listing items like paying for paperwork with the state. When I finally read the contract, the state required disclosure clearly stated, any administrative fee will not be used to pay for any licenses or other paper work with the state. The sales manager was even more colorful. I over heard him tell a different salesman that "he could have gotten more money" out of a different customer. To be frank - I didn't trust him. After negotiating for 30-45 minutes, the sales manager and salesman kept trying to add $50 here and $75 there. Ultimately, I got fed up and left. When I went to different dealers, I discovered that the price I was going to pay was actually a fair/good deal. But, I didn't trust them, so I purchased my car elsewhere. Finally, I was skeptical of Suntrup from the first time I walked in because the customer seating is 6 - 12 inches lower than the salesman. Clear gamesmanship that made me skeptical of anything I was told. More

One of the most painless car buying experiences I've had in the past 20+ years. No pressure. No surprises. I never had a better car buying experience and I've bought 4 cars before! Our sales person, Linzie in the past 20+ years. No pressure. No surprises. I never had a better car buying experience and I've bought 4 cars before! Our sales person, Linzie Foster, was really nice and helpful as was everyone there. A+ in my book for overall experience. More

My experience with Suntrup Nissan was great! The salesman, Jim Hensiek, made me feel comfortable and relaxed while buying my first new car. As nervous as I was, he explained everything and made the salesman, Jim Hensiek, made me feel comfortable and relaxed while buying my first new car. As nervous as I was, he explained everything and made the car buying process smooth and easy. I felt comfortable that I was being treated fairly and was given a detailed walk through of the car. I love my Nissan Altima and think I went with the right car. I will recommend Suntrup Nissan and Jim Hensiek to my family and friends when they are ready to purchase their next new car. More