Suntrup Nissan

Suntrup just gained me back as a customer. I had a not so good experience shortly after I purchased the car 5 years ago and didn't go back until this time. David was professional,courteous and knowledgea so good experience shortly after I purchased the car 5 years ago and didn't go back until this time. David was professional,courteous and knowledgeable. I was extremely impressed with David's explanation of the car's issues and his desire to make it understandable to me. I plan on taking my car there in the future because of David. More

My previous car was an Acura. I took it Frank Leta for all my service and just loved their service department and was nervous about changing service departments. I bought a 2006 Passat. I needed to take all my service and just loved their service department and was nervous about changing service departments. I bought a 2006 Passat. I needed to take it to the service department to find out why my check engine light was on. When I brought it in I met Dave Riemer. He made me feel at ease with his friendly manner. He was extremely knowledegable I felt at ease. After they checked the check engine light he came and told explained what was wrong and made a recommendation to me which I did. I think someone in management should put a letter of recommendation letter in his file. Mary More

Dan Turner was great to work with. But when I signed paperwork it was not thoroughly filled out, when I received all of the paperwork in the mail 3 weeks later I have a deductible for my warranty that I paperwork it was not thoroughly filled out, when I received all of the paperwork in the mail 3 weeks later I have a deductible for my warranty that I was not made aware of, was told it was for 5yr/120,000 and on the paperwork it is 5yr/100,000 only. Lifetime warranty only exists if you get EVERYTHING done at this dealership. Not backed by Nissan. After 3 days in my Rogue, I was not happy with it. I took it back and got a Altima. Jim H assisted me in getting that taken care of and had me drive a 2010 Altima with 6000 miles on it loaded. I really liked the car, and figured I wouldn't be paying sticker price on a "used" car. I was wrong!! I couldn't get exactly want I wanted in my altima at the price I paid for my Rogue because Suntrup tacks $1800 on to each car with there pinstripes, interior protection, and clearcoat. Very unhappy experience and will not go back, even to have vehicle maintenance. And 5 weeks after buying my car, my old car is still not paid off. More

I hadn't planned to buy a Nissan that day but Travis was so helpful and friendly and offered a good deal I couldn't refuse so I bought the Nissan instead of the Honda I priced a few weeks earlier. If the s so helpful and friendly and offered a good deal I couldn't refuse so I bought the Nissan instead of the Honda I priced a few weeks earlier. If the service is as good as the sales I will be very happy! More

Russ made our car buying experience very enjoyable. He is personable and truly cares about his customers. I never felt as if he was trying to push a sale, he was extremely patient and even stayed an hour is personable and truly cares about his customers. I never felt as if he was trying to push a sale, he was extremely patient and even stayed an hour after close so my wife could see the cars we had been looking at. I am very pleased to recommend Russ to anyone who is looking to buy a new Volkswagen or Nissan. More

Travis Gude was very good to work with. I will definetely come back and request him. I will recommend this dealership to anyone I know. Everyone was friendly and eager to help us, and we felt wel definetely come back and request him. I will recommend this dealership to anyone I know. Everyone was friendly and eager to help us, and we felt welcome. Travis worked very efficiently to get us in our new car, and we love it. Our experience at Suntrup was awesome! More

This was the first time I ever bought a new car on the first vist. This says good thing about Dan Turner and Suntrup. The large fleet of cars to choose from. Help in the process of choosing a new car. The first vist. This says good thing about Dan Turner and Suntrup. The large fleet of cars to choose from. Help in the process of choosing a new car. The sales negotiation was very straight foreword. Making the process go very well. More

I drove from East Alton,IL all the way to Suntrup because I thought you would honor your advertisements. You would have the best deals than anyone around. I was sorely disappointed. I came looking for a 2010 I thought you would honor your advertisements. You would have the best deals than anyone around. I was sorely disappointed. I came looking for a 2010 Nissan Murano SL model for a decent price. The Internet Sales Man Jim Hensiek showed me what you had. He "talked the talk" saying he was an honest shooter and wasnt going to lead me astray like other dealer-ships. He continued to say that I probably dont want an SL model because he couldnt get it in my price range. He suggested I go to the lesser S model and add after factory leather, since that is what I wanted. I would think that sales people would try to get you what you want so that you walk away happy to get what you wanted. Unfortunately, he was too focused on how much money he could make vs. making a happy customer. If you are the self proclaimed sales leader company in this area, then why would you focus on making BIG money on each customer instead of making decent profit on MANY customers?? I know that he was trying to sell me a "lesser car" at the MSRP price, so he could be within my budget and make more profit INSTEAD of taking what I wanted and trying to make a deal within my budget to make me walk away happy. Right now he might be arguing that he was not doing that and was only trying to find something that would make me happy. If that is the case, then I guess Suntrup just cant match the prices found elsewhere. I am now the VERY VERY PROUD owner of a 2010 Nissan Murano SL AWD comfortably equiped with the Premium, Leather, and 360 package with a few other options too!!! But NOT from Suntrup. The dealer I found took what I was looking for, and worked with me to make me a happy owner of what I wanted and not what he could talk me into so that he could make the most money. In the end, I have bragged HEAVILY about the dealer I found and have published it online for MANY to see. Two of my friends who are so impressed with my Murano, want to get one in a few months when they are ready to buy. I have told them NOT to go to Suntrup, because I explained what happened to me there. I told them to buy where you find the best deal, but FIRST visit the dealer I used. Words can not express how happy my wife and I are with our SL Murano AWD. We are a very pround Nissan family that owns a Nissan Sentra Spec V and now a Murano SL. I hope this explains "WHY" Suntrup is NOT the place to buy a Nissan. Go elsewhere where they will try to get you what you WANT!!! More

Mr. Fiddleman and all members of dealership were extremely knowledgeable of their products and aware of my family's automobile needs. After spending a several evenings reviewing at three different extremely knowledgeable of their products and aware of my family's automobile needs. After spending a several evenings reviewing at three different automobiles I came to a decision that I very happy. Most importantly, my wife who was not involved in the negotiations is ecstatic about the vehicle. I got a great price, great financing, the car was delivered and Mr. Fiddleman came to my house (30 miles from dealership) to go over features with my wife. Can I say more? More

Aaron Young was a pleasure to deal with. Low key. No pressure. Knowledgeable about the model we were interested in and able to describe subtle differences between packages. Negotiations were straightf pressure. Knowledgeable about the model we were interested in and able to describe subtle differences between packages. Negotiations were straightforward with only one consultation with his manager before he agreed to our price. I would recommend Aaron to anyone looking at Nissans. More