Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
296 Reviews of Suntrup Kia South - Service Center
Sort by
June 02, 2020
Not so great experience this time in the service department I bought my car here two years ago and had a great experience. I continued to bring my car in for all the routine scheduled service required and had I bought my car here two years ago and had a great experience. I continued to bring my car in for all the routine scheduled service required and had no issues. They were always pleasant, timely and would always return my car washed and ready to go. That was before... I was out of state for a year and came back to St. Louis and figured I would try and continue my relationship with Suntrup Kia South. Now I'm thinking of looking someplace else. I scheduled my 30k maintenance, emission test online. I show up at 7:15am (appointment time was 7:30am) and all goes well, I also let them know that my tire pressure light came on and asked if they could check, of course they will. They will give me a call before they do any repairs if necessary. I get a call at around 9:30am (I'm in a meeting at work so I cannot answer) they left a message, then texted me with a link to a video( how nice it that!) I watch the video and there are 2 nails in my tire and on other tire has some worn area and they recommended they be replaced. I agree and then wait to hear back on when it will be completed. Around 3pm I called and just got sent to the service department voicemail. I left message and then decided to text them too (sine that is how they got a hold of me earlier) i just asked how it was going and when they thought it would be done? They texted back they were just waiting on the tires. I then called back at 5pm and got voicemail, I texted and nothing, I called again at 5:30, 6:00, 6:30and texted and still nothing. After dinner I called at 7 and got the sales department and they said service was closed but transferred be back to the cashier. She was nice and said it was finished and I could pay over the phone and she would leave my keys in the car so I would pick it up. I paid and then left to head over there, got there any my car was ready (but they did not even wash it after having for 12 hours) I looked over the paperwork and then noticed they did not put the emission stick in the window put did give me the report. I went inside and the girl at the front desk said she did not know anything about the stickers and would check with the sales manager. He came back and said he does not think they do stickers any more. I said the form has a ID # and Sticker #number on it. He said I could come back when the service department is open or he would have them call me. Since they did not text or call me back most of the day, I said I would come back in the morning. I went back the next morning and the gentleman at the counter (same guy from day before) said I should have gotten a sticker, I also asked if they still washed the car after service and he said they should have and walked in back. A guy came up and asked for my keys so he could was the car. The service guy came back and was talking to a teck who said he could not give me a sticker that they would have to do the test again and then I would get one. So I was there again for 20 mins while they did this, not one word about being sorry for the mix up or mistake, would I like a water or anything. They just gave me my key and the new form and he then said sorry for any inconvenience and walked off. I was 30 mins late for work so I just left. I will now just go to Firestone to have my work done and tires (would have cost me less too) Very disappointed with the way service has gone downhill. Unfortunately I would no longer send anyone here. R.H. More
by rhoward7hc
Employees Worked With
Clay Mayberry
May 19, 2020
Brian is always so welcoming every time I come in. He is very informative when I am asking him questions. Always look forward to coming in because of great customer service. very informative when I am asking him questions. Always look forward to coming in because of great customer service. More
by Danielle
Employees Worked With
Kelly Pfeiffer, Brian Richter
April 16, 2020
Awesome service experience Clay was a huge help– very knowledgable, transparent with options, and timely. The dealership has a nice waiting area and overall did well with Covid1 Clay was a huge help– very knowledgable, transparent with options, and timely. The dealership has a nice waiting area and overall did well with Covid19 precautions. Excellent experience! More
by amar
Employees Worked With
Clay Mayberry
March 05, 2020
It was the fifth morning in the month of March in the year 2020 of our good Lord. The ides not ten days nigh. I woke with the sun, as is common in my behaviour. I smashed my java beans, brewed my coffee year 2020 of our good Lord. The ides not ten days nigh. I woke with the sun, as is common in my behaviour. I smashed my java beans, brewed my coffee black and set forth on my quest to conquer the day. As I wandered out to my noble steed, a 2009 Acura TSX I christened "Veruca Salt" after the lovely shade of blue she dons when the sun hits her just right, I noticed things were amiss. Her oil was low. "Oil daddy! I want it now! I don't care how, I want it now!" she screamed at me... "Anything for my lovely little brute" I replied eagerly, fearful of her wrath. Thus, I journeyed to Suntrup Kia through the lands of Mordor to retrieve my Synthetic goodness. Whence I arrived at Mt. DOOM, I expected a host of pushy salesmen and service desk technicians wearing the white hand of Sauraman. Is this what greeted me? Nay, twas but a generous man, a great man. One whom called himself Sir Brian Richter. He diagnosed my problem immediately with a smile upon his countenance. He promised me he would treat Veruca gently, as if she were his own. I knew my girl was in good hands. I retired to the common room where fancy popcorn and 6 hour old coffee awaited me. In my wait, I had an opportunity to gaze upon other steeds... valiant race horses all, but none as elegant or loyal as my blueberry. Twas not but 40 minutes before Lord Richter escorted me to my girl, oiled up and ready to go. A wonderful journey to be sure, and a welcome one. Thank you King Brian, your service was unlike any other I have experienced. I look forward to seeing you again. More
by Eric
Employees Worked With
Brian Richter
February 27, 2020
Kia south is where I always go for any service needing done on my vehicle. Great customer service. I've worked with Cindy several times and she has always been very attentive, knowledgeable, and polite. J done on my vehicle. Great customer service. I've worked with Cindy several times and she has always been very attentive, knowledgeable, and polite. Just great service overall! More
by tonya_priest
Employees Worked With
Cindy Greiwe
January 31, 2020
Clay is a phenomenal service adviser, he keeps you up to date with what the technician is doing to your car. If their is something that needs attention, he comes and explains it to you, let's you know if it date with what the technician is doing to your car. If their is something that needs attention, he comes and explains it to you, let's you know if its something that needs replaced today, or can wait till the next service. I've always had a great experience at Suntrup Kia South, I'm on my 4th Kia, and I take it only to Suntrup. Be sure to see Clay!! More
by J Ridley
January 31, 2020
Cindy sets a high standard when it comes to customer service! She was very helpful and made sure I was takin care of. great job! service! She was very helpful and made sure I was takin care of. great job! More
by showmeshelly806
January 30, 2020
Brian is such a nice guy! Always friendly and helpful whenever I come in. This dealership is quick! I expected to be waiting an hour for an oil change and got out within 30 minutes. 😁 Definitely will co whenever I come in. This dealership is quick! I expected to be waiting an hour for an oil change and got out within 30 minutes. 😁 Definitely will come back to buy tires and get an alignment from him! More
by stephaharris28
Employees Worked With
Brian Richter
January 30, 2020
Cindy is fantastic!!!!! Service is always spot on & I’m always in and out in no time! & always makes sure I’m paying the best price! Great place to get your car serviced! always in and out in no time! & always makes sure I’m paying the best price! Great place to get your car serviced! More
by Meredith29
Employees Worked With
Cindy Greiwe
