Suntrup Kia South - Service Center

Easy to set-up. Bought my Kia Soul in February of 2016. Have had all my maintenance work done there. Prices are fair, services never take a long time. Their on-line t Bought my Kia Soul in February of 2016. Have had all my maintenance work done there. Prices are fair, services never take a long time. Their on-line tool for service scheduling is a snap. PS Cindy is a hoot, always cheerful-- and never in a fake way. More

From the initial phone call until checking out Patrick went above and beyond to help me out with the service of my car. He explained everything that was happening, gave thorough details and even an esti went above and beyond to help me out with the service of my car. He explained everything that was happening, gave thorough details and even an estimate for future work needed. I will definitely return to this facility/dealership!!! Thank you More

Not so great experience this time in the service department I bought my car here two years ago and had a great experience. I continued to bring my car in for all the routine scheduled service required and had I bought my car here two years ago and had a great experience. I continued to bring my car in for all the routine scheduled service required and had no issues. They were always pleasant, timely and would always return my car washed and ready to go. That was before... I was out of state for a year and came back to St. Louis and figured I would try and continue my relationship with Suntrup Kia South. Now I'm thinking of looking someplace else. I scheduled my 30k maintenance, emission test online. I show up at 7:15am (appointment time was 7:30am) and all goes well, I also let them know that my tire pressure light came on and asked if they could check, of course they will. They will give me a call before they do any repairs if necessary. I get a call at around 9:30am (I'm in a meeting at work so I cannot answer) they left a message, then texted me with a link to a video( how nice it that!) I watch the video and there are 2 nails in my tire and on other tire has some worn area and they recommended they be replaced. I agree and then wait to hear back on when it will be completed. Around 3pm I called and just got sent to the service department voicemail. I left message and then decided to text them too (sine that is how they got a hold of me earlier) i just asked how it was going and when they thought it would be done? They texted back they were just waiting on the tires. I then called back at 5pm and got voicemail, I texted and nothing, I called again at 5:30, 6:00, 6:30and texted and still nothing. After dinner I called at 7 and got the sales department and they said service was closed but transferred be back to the cashier. She was nice and said it was finished and I could pay over the phone and she would leave my keys in the car so I would pick it up. I paid and then left to head over there, got there any my car was ready (but they did not even wash it after having for 12 hours) I looked over the paperwork and then noticed they did not put the emission stick in the window put did give me the report. I went inside and the girl at the front desk said she did not know anything about the stickers and would check with the sales manager. He came back and said he does not think they do stickers any more. I said the form has a ID # and Sticker #number on it. He said I could come back when the service department is open or he would have them call me. Since they did not text or call me back most of the day, I said I would come back in the morning. I went back the next morning and the gentleman at the counter (same guy from day before) said I should have gotten a sticker, I also asked if they still washed the car after service and he said they should have and walked in back. A guy came up and asked for my keys so he could was the car. The service guy came back and was talking to a teck who said he could not give me a sticker that they would have to do the test again and then I would get one. So I was there again for 20 mins while they did this, not one word about being sorry for the mix up or mistake, would I like a water or anything. They just gave me my key and the new form and he then said sorry for any inconvenience and walked off. I was 30 mins late for work so I just left. I will now just go to Firestone to have my work done and tires (would have cost me less too) Very disappointed with the way service has gone downhill. Unfortunately I would no longer send anyone here. R.H. More