Suntrup Hyundai South - Service Center

We bought a new 06 Azera from this dealership. Love the car but have had nothing but major problems. The mechanics can diagnose one problem today & you can take the vehicle back tomorrow & get another dia car but have had nothing but major problems. The mechanics can diagnose one problem today & you can take the vehicle back tomorrow & get another diagnosis. Kind of pricey!! Also, Matt in the service dept needs to have people skill 101 training. When a customer is upset, he must be able to handle & not "smurk". More

James the Service Dept. Mgr. at Suntrup Hyundai Car Dealership provided great service when my ML320 Mercedes Serpentine Belt broke. I arrived at 7:00 in the morning at the dealership. I explained to Dealership provided great service when my ML320 Mercedes Serpentine Belt broke. I arrived at 7:00 in the morning at the dealership. I explained to James that the tow company sent my car to the wrong dealership. Immediately, after I finished James got a loaner car prepared, told me to give him the number of the tow co. and he would take care of the situation. I was able to get to work on time and reliable transportation due to his willingness to help a customer. I am a new customer at this dealership. James made me feel valued and welcomed. Thanks James! Keep the good work up! I look forward to building a relationship with this company. More