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410 Reviews of Suntrup Hyundai South - Service Center
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January 20, 2018
There should be a zero UPDATE (to the response): Nothing was made right. It was just completed, poorly. The car still smelled of oil especially while idling, I got it bac UPDATE (to the response): Nothing was made right. It was just completed, poorly. The car still smelled of oil especially while idling, I got it back with less than a 1/4 tank of gas (AGAIN) after bringing it in nearly full. The District Service manager was able to explain to me his displeasure with this location's terrible service, the car was finally completed, but nothing was "made right." So much so, that last night we traded said vehicle in, upside down in the payments, even knowing we had 30,000 miles left on the warranty, just so we wouldn't have to bring it back to you again. I'm out thousands of dollars between wasted time, parts that I don't believe I should have paid for, and you have the nerve to reply your glad I gave you the opportunity to make it right? I sure did, but you sure didn't make anything right. Elliot if you're reading this, you did your part sir. Had any of the service center staff had 1/10th of the customer service/responsibility/general care you did, this conversation would never have occurred. You tried. I'll give you that. I need a high level manager to speak to me. Not a floor manager, not a supervisor, nor a service coordinator. I have had my 2014 Santa Fe in your service department for 8 weeks out of the last few months for two separate visits. No one ever has answers for me, no one calls me back at agreed upon intervals to give me status updates. I told Andrew the first time, “hey I just appreciate you guys are fixing it, please call me every few days with an update.” That never happened. I called the service manager Brad, he barely gave me any info and I would get a half hearted excuse about someone being out for several days and then magically I would get a call back from Andrew with little to no information. After several weeks I got what equates to be a rebuilt engine, but mysteriously there was also a bad fuel injector I had to pay for (not under warranty). Begrudgingly I paid for it so the work would get done so I could have my car back. I finally got it back the first time and it wreaked of oil and had a nearly empty gas tank. A few weeks later it still smelled of oil, I called and was told that can take a while to go away as they’ve had my engine completely out and sometimes get oil near the vents. We finally got used to the smell sadly, but a few weeks ago noticed the ticking we had heard previously was back. Took it back to the shop there and have been getting the same run around as before. This time John is my coordinator. John tells me he’ll call... no calls.... I call and get no info... I call and talk to “manager” Brad and the most I get is excuses and a call back from John. This time I’m getting a new engine, thankfully under warranty. It was supposed to be installed by today. I asked that I get a call to let me know if that deadline wouldn’t be met..... again no call. This is horrible customer service. The salesman Matt Saller was fantastic, the finance people were good to deal with as well. These two departments were high quality enough that I bought two cars from this location, and have offered several positive ratings, emails, etc in addition to personal reccomendations. I however at this point will no longer be bringing business to your location because of the horrible service and sheer lack of communication I’m being subjected to at this point. If you can get me in touch with a manager higher than or other than Brad, I would be glad to discuss this matter further. All I wanted previously was my vehicle fixed but I feel at this point some form of restitution is owed. More
by Dontcloseadealatsuntrupanymore
Employees Worked With
Brad (service manager?), Andrew and John (service coordinator)
January 20, 2018
I had problems with my Hyundia I had took my 2015 Genesis in for an oil change and discovered that Hyundai had new flags in my file that stopped any service being performed . After I had took my 2015 Genesis in for an oil change and discovered that Hyundai had new flags in my file that stopped any service being performed . After 3 calls home and multiple trips to the dealer, the flag was removed from the file and fully explained by Tim in the service department. The oil was changed and the service requests was compleated. The was fully detailed both inside and out. The only problem is trying to keep it as clean!! More
by Mike
Employees Worked With
Tim, Tony Schumann
August 22, 2017
Never again I dropped off my car because the engine went bad at around 80,000 (covered under recall). When I dropped it off the service guy said my brake light s I dropped off my car because the engine went bad at around 80,000 (covered under recall). When I dropped it off the service guy said my brake light switch was bad and that it would be around 100 bucks to fix it. I told him to go ahead and fix it although in my opinion dealer service centers in general are overpriced. When I picked up the car a couple weeks later (they did provide rental car) the switch was not replaced, I drove the car home and noticed the car was not running properly. When I took it back they again said the brake switch was bad and that it would be 200 bucks. I told him the last guy said it was bad but did not mention to him that he quoted me a price double what the other guy did I just left (for good) unless there is another recall. More
by John Walters
Employees Worked With
I don't recall the service member s names
August 19, 2017
worse service at all there is no 0 star to give it to the service department No experience at all, took my car to reset the airbag light, next day Mr. Tony service man there is no 0 star to give it to the service department No experience at all, took my car to reset the airbag light, next day Mr. Tony service man called me and told me the car ready but the left turn signal not working and you brought the car like this, liars, they don't know what to do no experience at all also on the phone asked him to clean the car, guess what they didn't and when I ask Tony he said yes they clean it for you, anyway I called the service manager to file complaint, left him a message until today 4 days so far no one called me anyway if you need service for your vehicle think twice before you go the Suntrap Hyundai More
by liqa1975
Employees Worked With
tony
June 09, 2017
Your 10yr 100K warranty is absolutely USELESS!!! My problem is not totally with Suntrup South as it is mostly with the absolutely horrendous coverage of their 10 year 100 thousand mile bumper to bump My problem is not totally with Suntrup South as it is mostly with the absolutely horrendous coverage of their 10 year 100 thousand mile bumper to bumper warranty. Drivetrain warranty includes everything, and I mean everything EXCEPT what is wrong with my car. Not even five years old and my starter went... Sorry that's not covered. My hi-pressure fuel pump went... Sorry thats not covered. Now My clutch is going and, of course... Sorry, we admit that that IS a part of your cars drivetrain, however it is NOT covered. Color me surprised. I never would have bought from this company had I known the amount of problems i was going to have to solve on my own, problems that a LEGIT warranty should cover. Rest assured those of you that monitor this, I will NEVER buy a Hyundai again especially from a dealership that would charge their customer almost 900 dollars just to return a car to them unfixed and on a hunch. Enjoy this 1 star rating... you earned all of it!!! More
by Breid76
Employees Worked With
Adam
April 28, 2017
Customer service is not of good quality I arrived at my appointment time and stood in front of a service advisor for five minutes before he recognized me and told me to wait a minute. Then g I arrived at my appointment time and stood in front of a service advisor for five minutes before he recognized me and told me to wait a minute. Then grabbed my keys, placed a paper mat in my car and gathered information from my car, then returned to the desk without saying a word. While recording my problems, he only recorded 2 of the 4 problems. After all was said and done they could not find the problem with my car. I'm now experiencing some of the same problems a few days later. Do I really need to go to another service center? More
by Nate102
Employees Worked With
Service Advisor: Alex Rogol
November 14, 2016
Poor Service Department I took my daughters car in for repairs at this location. I spent around $1000 in repairs. One of the repairs was to replace the timing belt. This was I took my daughters car in for repairs at this location. I spent around $1000 in repairs. One of the repairs was to replace the timing belt. This was $600. After a year went by we had to take it for service again but we used another dealer. They found a bolt inside the timing belt compartment and the only way it could get inside was to be dropped by the person who originally worked on the engine. The bolt ultimately damaged the belt and it had to be replaced only after a year. I called Suntrup and told them what we found in the engine and sent them a picture of the bolt along with my service contract. They said since a year had passed, it was out of warranty. I felt that in this situation they would make exceptions because a mechanic made a mistake and left the bolt inside the engine. I sent a letter to Suntrup expressing my concerns and I never received a reply or telephone call back. Since I wrote this review, I was contacted by Suntrup Executive Assistant, to see if anything could be resolved. They said too much time had passed and offered 20% off any service. I spent $600 to repair the first belt and another $700 to replace it a year later. So the only thing they can offer me to compensate for my loss is a 20% off coupon. More
by Rich
Employees Worked With
I don't remember the employees names.
July 28, 2016
Squeak no more. Oil came in for an oil change and tire rotation and mentioned about a squeak while braking. My service rep, Armen, said he would have the tech check i Oil came in for an oil change and tire rotation and mentioned about a squeak while braking. My service rep, Armen, said he would have the tech check it out. Since I just had the front brakes replaced in May I figured that may be the problem. Carmen said that they adjusted the rotors and it should stop the squeak. If not to call him directly and he would schedule me an appointment to have it looked at. I got in the next day and Armen remembered who I was and had a tech come out and go for a test drive so he could hear the squeak. During my wit time Armen would come out to tell me exactly what was happening which made my wait more comfortable. Needless to say the tech solved the squeak problem and I was on my way. I really felt that Armen went out of his way to take care of to take care of my little annoying squeak. I felt as though my squeak mattered to him. Thanks for the Great Service. More
by bbqued56
Employees Worked With
Armen
June 30, 2016
"Excellent fiendly service. I took in my 2012 Equus for service and Tony Medlin is awesome . A-1 Service . the service dept is very nice great to deal with. I took in my 2012 Equus for service and Tony Medlin is awesome . A-1 Service . the service dept is very nice great to deal with. More
by Donald B
Employees Worked With
Tony Medlin
June 29, 2016
6 months maintenance Was another good experience, check in was quick and i was out fast. I love the place (Coffee and Popcorn, who doesn't love Popcorn), the people and th Was another good experience, check in was quick and i was out fast. I love the place (Coffee and Popcorn, who doesn't love Popcorn), the people and the service. More
by Henkjunior
Employees Worked With
Tim McCarthy - ext 256
