Suntrup Hyundai South - Service Center

I always have a great service visit with Tim in service. Professional and knowledgeable and cares about my car and me. Love the service keep it up !! Professional and knowledgeable and cares about my car and me. Love the service keep it up !! More

Ashley introduced herself and proceeded to take care of my cars scheduled maintenance needs immediately. She was professional, understanding, and kind. Her knowledge of my car status and my needs was exc my cars scheduled maintenance needs immediately. She was professional, understanding, and kind. Her knowledge of my car status and my needs was exceptional. Thanks Ashley. I will request you as my service advisor in the future. More

Great Service Ashley took the time to explain the issue and went above and beyond to find a solution. Very helpful and took her time explianing the issue to me. Ashley took the time to explain the issue and went above and beyond to find a solution. Very helpful and took her time explianing the issue to me. More

Great customer service On two occasions I needed to get some information about my vehicle that is being repaired in another state because we were on vacation when my car bro On two occasions I needed to get some information about my vehicle that is being repaired in another state because we were on vacation when my car broke down. Ashley has been very helpful in directing me to who I need to talk to and talking to the other dealership on my behalf. The response on both occasions was very quick. More

Amazing Customer Service Bought my truck from the Suntrup Hyundai West location. I was not happy when they closed it and now have to go to south county for service. I was happ Bought my truck from the Suntrup Hyundai West location. I was not happy when they closed it and now have to go to south county for service. I was happy to find out that Ashley moved from the Wentzville location to the south county location. Ashley is very friendly and takes pride in her job. She will go out of her way to help you. She will never push any unnecessary service or repairs. If you want top notch service and a service advisor who cares go see Ashley. More

Fantastic customer service We were out of town in Tennessee when we needed to have our 2013 Hyundai Tucson repaired. There was a recall in which the Hyundai dealer let us know t We were out of town in Tennessee when we needed to have our 2013 Hyundai Tucson repaired. There was a recall in which the Hyundai dealer let us know that they would cover all the parts and labor. That was great news. But we had to rent a car to get home and thought we would have to drive all the way back from St. Louis to Tennessee to pick it up when it was ready. I called the Hyundai dealer where I bought my car to find out about having it shipped back. I left a message and it was returned very quickly by Ashley. She listened while I gave her all the details of the incident. Then she repeated everything back to make sure she understood completely before checking into it. She was going to check with her boss. She followed up on this request and let me know that the Hyundai dealer in Tennessee would have our car shipped to our house at no cost to us. From my understanding the recall takes care of having the car towed to the nearest Hyundai dealer. She worked on our behalf to explain that we were on vacation several states away and even though it was towed to the nearest Hyundai dealer from the breakdown, it was still 8 hours away from us. So they are going to ship it to us in St. Louis. Everyone at both Hyundai dealers have been very helpful and friendly. My next car will definitely be a Hyundai! Thank you Askley! More

Pleasant experience My salesperson, Nathan, was great to work with. He was sincere, knowledgeable, and had a good sense of humor. Everyone was friendly. There was ample p My salesperson, Nathan, was great to work with. He was sincere, knowledgeable, and had a good sense of humor. Everyone was friendly. There was ample parking. More

poor customer service I have a 2019 Kona and it's already malfunctioned, I called the dealer to request an appointment and I was told that a rental would not be provided fo I have a 2019 Kona and it's already malfunctioned, I called the dealer to request an appointment and I was told that a rental would not be provided for me unless I paid for one.. First of all this is an inconvenience to me and the malfunction is no fault of my own. I expect a new car to not have any issues and if they do I expect the dealer to make it as convenient for me as possible, which they are not!! Very disappointed with my Hyundai purchase!! This is my second car I have purchased from the dealership and it will be my last More

Problem solved Just wanted to give a shout out to Wayne Meyer for his help in getting my Kia repaired. Also thanks to Tim McCarthy for his help in getting parts and Just wanted to give a shout out to Wayne Meyer for his help in getting my Kia repaired. Also thanks to Tim McCarthy for his help in getting parts and repairing my vehicle in a timing manner.Thanks to you both for your professionalism and understanding. More

Tim was wonderful! Tim worked with me to get all of the work done on my car and to get insurance to pay for it! I had a wonderful experience at a very hard time! Thank y Tim worked with me to get all of the work done on my car and to get insurance to pay for it! I had a wonderful experience at a very hard time! Thank you huyndia and Tim for all your help! More