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409 Reviews of Suntrup Hyundai South - Service Center
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July 07, 2022
They kept my car overnight without telling me for 1 oil change no communication with me at all, they text me at 6:11 stating my car is ready for pick up and when I got there at 6:35 the sales manager told change no communication with me at all, they text me at 6:11 stating my car is ready for pick up and when I got there at 6:35 the sales manager told me service closes at6pm and I would have to get my car tomorrow. Definitely will not do business with them again. More
by Shay
Employees Worked With
John Dingley
April 30, 2022
Kelly Wallis was the sales person who helped me and she explained the special functions of the car very good. I would recommend Kelly and Suntrup ro anyone looking for a car. Most dealers hand you the keys explained the special functions of the car very good. I would recommend Kelly and Suntrup ro anyone looking for a car. Most dealers hand you the keys and say goodbye. Great experience More
by thomasbufka
April 01, 2022
This will probably be taken down I am sure. I bought my 2020 Elantra new in 2020 and had every service, Oil changes) , recalls done at this dealership. when my car had gotten close to 19000 mil I bought my 2020 Elantra new in 2020 and had every service, Oil changes) , recalls done at this dealership. when my car had gotten close to 19000 miles I started hearing a taping noise in my engine. probably for a straight year of taking my car in for regular oil changes I told them about this tapping noise, each and every time they documented it on my invoice of not finding anything wrong. eventually in the last few months my engine was making a terrible roaring noise and I immediately took it back in and ask them to investigate. The same day they called me in the afternoon and told me the car was unsafe to drive that the motor needed to be replaced. they said the cylinders were scored. Apparently with the fact of not finding anything wrong in that there was a tapping noise at all the oil changes, My engine was using oil and had did all this damage during this time. The engine was then replaced in January 2022. After having it back about a month I have taken my car back to service for oil leakage 3 times and got the run around about getting a loaner car for getting back and forth to work. What next???? My car has only 23000 miles on it at the present time and I am afraid to take it too far from home. I work less than 5 miles from work so that is a good thing. I am not sure what to do from here but keep corporate customer care informed of all updates. I know the service advisers are over their heads in keeping up with it all. More
by evelsc
Employees Worked With
March 16, 2022
Great Service and very customer orientated. I bought my used Santa Fe from them Suntrup in 2013 and have never been disappointed. Tim is always on top of things and a great communicator. I bought my used Santa Fe from them Suntrup in 2013 and have never been disappointed. Tim is always on top of things and a great communicator. More
by Happy Customer
Employees Worked With
February 25, 2022
I did not buy my vehicle from this dealer ,but I did take it there for service and they were very polite, listened to my request and serviced my vehicle quickly. Clay was my service advisor. When my vehicle it there for service and they were very polite, listened to my request and serviced my vehicle quickly. Clay was my service advisor. When my vehicle was finished he brought me my keys, went over the service they performed on my vehicle and walked with me to where my vehicle was parked and made sure I was satisfied with the service. I would definitely recommend them and clay for service. More
by Jmv1
Employees Worked With
Clay Mayberry
February 24, 2022
Tim is the best. Honest, transparent and efficient. Always there to help and answer questions! Honest, transparent and efficient. Always there to help and answer questions! More
by lynch.robert11
Employees Worked With
February 11, 2022
I came in to have my vehicle serviced and Tim was the advisor who helped me. I had a issue with my engine. He let me know it would take a day or two to be checked. He informed me the engine needed to be advisor who helped me. I had a issue with my engine. He let me know it would take a day or two to be checked. He informed me the engine needed to be replaced. He got me a rental car and he would periodically keep me informed. He's very courteous and sincere in helping his customers. He's an asset to your company. More
by ruelettej
Employees Worked With
November 30, 2021
Took my Elantra in for a recall. This was my first time there. The service was quick and very thorough. My service advisor, Tim, was friendly and professional. there. The service was quick and very thorough. My service advisor, Tim, was friendly and professional. More
by Al
Employees Worked With
