Suntrup Hyundai South - Service Center

i would not bring my car back up to the dealership again to get something fixed. i was under the impression and was told that my car would have been covered for and extended warranty/ recall, but when it to get something fixed. i was under the impression and was told that my car would have been covered for and extended warranty/ recall, but when it was looked at they said i was still going to have to pay and it was expired for my car when it had been 3 days prior. Service did not call back to let me ask questions and they set up an appointment without me stating when is a good time. then proceeded to not answer the phone when i left messages. the communication was terrible and was charged for a diagnosis which would have been about the same as fixing the thing needed done. do not recommend. More

I went in for a routine oil change on 10/4/22 and their service team caught my Palisade on fire! The service technician, Kayla, that was there at the scene that day said it was "engulfed in flames for a se service team caught my Palisade on fire! The service technician, Kayla, that was there at the scene that day said it was "engulfed in flames for a second." I have this statement on video. I was told by the Servicing Director, Elliot Silk, that the car was safe to drive and there was very little heat damage to the bumper only. He was rude, unapologetic, and very berating. I have a voicemail from him that says, "your vehicle is completely safe to drive, there is absolutely nothing wrong with it." I took it to a third party to get an unbiased diagnosis because of the treatment I was receiving from Elliot. More damage was visible to a professional than what I was being told. Along with the melted bumper, trim, and skid plates, there were melted wire harnesses that could cause a short and another fire if driven. Something Suntrup was not going to fix until I provided them with the estimate. After asking them to repair the damage per the estimate I received, allow me to keep the rental they provided as repairs were being completed, and reserve the right to get it reinspected, they agreed. One business day later, I got an email that said, "Elliot does not agree with all the work on the estimate," and "your satisfaction is contingent on too many variables.” They wanted to cut me a check for the estimate amount, demand their rental car back, and leave me without a car for my family (including 3 kids in car seats). I was threatened, bullied, and harrassed for trying to come to a solution that was fair after the incident. With dealerships not having inventory on their lots that suit my family's needs, mechanics not being able to service repairs for 2 months, rental companies not having 3 row cars to rent this time of year, I was forced to have them buy my car from me for an unfair price (less than what they have the same vehicle on their lot for now with 12k more miles on it) and be without a car. Now, they have my car on the lot for sale without any disclosure of the fire incident. The listing in fact reads "clean vehicle history" which they are all well aware of is a lie. They are heartless. BEWARE OF THIS SHADY DEALERSHIP! I made this post public and they responded with blatant lies. I provided all evidence on my facebook page so they look absolutely foolish. More

Better hope your car doesn't break down. Going to have your car for a few days (warranty work), your stuck walking because there isn't a rental available. You can get one, from someone else Going to have your car for a few days (warranty work), your stuck walking because there isn't a rental available. You can get one, from someone else down the street at your own cost. I can see paying for one for the day, but not for a few days, or longer. More

I would give negative stars if I could. There service department is a joke. The most unprofessional, useless, lazy, rude, with absolute no customer service. Especially there service manager There service department is a joke. The most unprofessional, useless, lazy, rude, with absolute no customer service. Especially there service manager Billy G. I will not give his last name but he is by far the worst person I have every delt with. He feels the need to lie and make excuses for not performing service. Then he continued to then show aggressive behavior by smaking a desk and throwing his hands up like a child. This is where I got mad and he continued to ask for his name and walked away from me throwing his hands up then turns around to tell me to get out. I'm assuming because he felt the need to show some more aggression. I hope this goes viral and they make some serious changes to their personnel. I'm absolutely taken back by the treatment I received. I will give credit if you have read this long to their sales team. They were more helpful and polite and knew how to treat a customer. Their sales director took care of our situation to the best of his ability and the sales team was nothing but apologetic. Sales team A+, service department terrible. More

Absolutely terrible communication. My vehicle was taken in for service to get a new engine under warranty which took 2 1/2 months from start to finish. I would never receive any update My vehicle was taken in for service to get a new engine under warranty which took 2 1/2 months from start to finish. I would never receive any updates from John, I had to constantly call and check on it myself. Kept getting the run around and blame put elsewhere. John was rude over the phone, and had an attitude in person that seemed like he didn't care and was upset at the fact he was dealing with you and your vehicle. Wish I could have had someone else be my service rep, because he solely ruined any future business I will have with this dealership. More

On 8/5/2022, I had a complete vehicle inspection performed on a used 2010 Hyundai Elantra I was considering purchasing from another dealership nearby. I was told by the Suntrup Hyundai service advis performed on a used 2010 Hyundai Elantra I was considering purchasing from another dealership nearby. I was told by the Suntrup Hyundai service advisor that the only concerns with the vehicle were that it needed an air filter and had about 50% brake life left. The day after purchasing the vehicle, I discovered that it made a high pitched squeal when first driven after it sat overnight. I called and left a message about this, but I did not receive a call back. I took the car to my local Firestone on 8/17/2022 to look into the noise, and it needed two new belts (AC and alternator) and the battery failed inspection and needed replaced (and was apparently the wrong size). These are expensive repairs that would have made me reconsider purchasing this vehicle. I emailed the Hyundai dealership about this via their website on 8/17/2022, but got no response. I reported this to the BBB, and Suntrup refused to accept any responsibility. I have since reported this to the MO Attorney General's office and Hyundai Corporate. I am exceptionally disappointed that a Hyundai dealer did not properly inspect and diagnose issues with a Hyundai vehicle. More