Suntrup Hyundai South

I'm a repeat customer of Suntrup Hyundai, but after my experience Friday evening 6/17/2011 I will never do business with Suntrup again and will do everything in my power to discourage everyone I know from experience Friday evening 6/17/2011 I will never do business with Suntrup again and will do everything in my power to discourage everyone I know from ever doing business with Suntrup again. I came in and worked with Tommy Daher 6/15/2011 for a new Hyundai Tuscon, MSRP was $23,145 and I agreed to a deal to pay $22,800. He said he needed two days to get the vehicle and have it ready, which I agreed to. He agreed to give me $8,800 KBB Fair for my 2009 Hyundai Sonata trade-in and I was responsible for $14,000 difference. I then asked if Hyundai still offers $500 military veterans discount and was told "yes" just bring in my DD214. Before I left Wed I left a $500 deposit. Which means with my deposit and military veterans discount I needed to bring a cashiers check for $13,000. When I returned Friday to pickup the new Tuscon he produced a contract for me to sign saying I would pay Suntrup Hyundai $14,000. He did not deduct the $500 deposit I paid in advance nor did I get $500 military veterans discount applied to the $14,000. I had in my possession a cashiers check for $13,000. I had already paid $500 deposit toward the total and with the $500 military veterans discount I was paying the full $14,000. I politely challenged the way the contract was written and showed him my iPad which had our deal itemized on it, which we did together on Wed. He proceeded to lose his temper and began yelling in front of the whole store and customers cussing me with a large selection of 4-letter expletives. He then ripped up the contract and continued yelling and cussing me as he ordered me to leave his store and never come back. I stood there in disbelief, and finally politely said, "who is your manager, may I have his name." He refused to give it to me and continued to cuss me and order me out of the store and to never come back. I calmly ignored him and walked over to the desk of Josh Creamer and asked if I could talk to Tommy's manager. Josh apologized for Tommy's behavior but said he was not high enough up the chain of command to take any disciplinary action against Tommy. He then proceeded to sit down with me and back up that I still owed Suntrup $14,000. After a lot of explaining Josh did agree that Tommy never made him aware of the $500 deposit I paid two days prior and then began saying that in order to close the deal I now owed $13,500. I mentioned that I also qualified for the $500 military veterans discount, so that $500, plus my $500 deposit, plus my cashiers check for $13,000 equaled the $14,000 Tommy and I agreed I owed at the time of pickup. Josh was emphatic that the only deal he would agreed to was that I had to pay full MSRP plus the doc fee, then my military discount would be applied. I would not recommend this dealership to anyone. More

I visited this dealer multiple times to look for a new car. The model I was looking for was not available (2012 Accent). However, Tony never pushed me to buy a different model. After months of thinking car. The model I was looking for was not available (2012 Accent). However, Tony never pushed me to buy a different model. After months of thinking I finally made my decision to purchase a 2011 Elantra from Tony and it was worth it!!! I would definately recommend this dealer to family and friends. More

The attention to detail was awesome. The staff went beyond great customer service. Steve ensured we got exactly what we asked for. Before we signed any paperwork, he asked the questions to see what wou beyond great customer service. Steve ensured we got exactly what we asked for. Before we signed any paperwork, he asked the questions to see what would make us happy. I would highly recommend Suntrup Hyundai to anyone. More

I would highly recommend Suntrup Hyundai. The salesman, Tony Schumann was excellent. The price was great and there was no pressure to purchase a vehicle. I love my new car and have been telling anyone who Tony Schumann was excellent. The price was great and there was no pressure to purchase a vehicle. I love my new car and have been telling anyone who listens about my fantastic experience at Suntrup Hyundai! More

My experience with this dealership was an over all great experience. I was unable to lease a vehicle I wanted due to a blemish on my credit so the team at Suntrup went to bat and made it possible for me to experience. I was unable to lease a vehicle I wanted due to a blemish on my credit so the team at Suntrup went to bat and made it possible for me to purchase the vehicle with payments I could afford on my budget. I am very pleased with this dealership for they could have just said sorry and left it at that but they didn't not many will do this. All the employees I delt with were great. Over all my experience was great and will recommend this dealership to anyone I know or hear of that is looking to purchase a car and wants a great experience. Thank you Suntrup Hyundai!!! Maureen Arms More

From the initial phone call to signing papers with finance, my entire experience with Suntrup was great! Tony was very knowledgeable and answered all of our questions and never once made us feel rush finance, my entire experience with Suntrup was great! Tony was very knowledgeable and answered all of our questions and never once made us feel rushed or pressured. I'm so happy with my vehicle and everyone at Suntrup; I am a customer for life! More

We just purchased a car at Suntrup and are very pleased with our experience. IT listened to what we wanted and found us a perfect fit. Texanne worked her magic on the finance side and made our dream car af with our experience. IT listened to what we wanted and found us a perfect fit. Texanne worked her magic on the finance side and made our dream car affordable. This was the first car that I purchased and they were both there step by step to walk me through and answer questions. We also had my one year old daughter with us. All the sales staff made a point to say hi and even remembered her name. We will send all of our friends there and use them again in the future. More

Tony listened to me and did an excellent job meeting my needs. He made the car buying experience productive and enjoyable. Specifically, he was responsive to my reqeust for a specific price for the car f needs. He made the car buying experience productive and enjoyable. Specifically, he was responsive to my reqeust for a specific price for the car fully explained the features of the car and helped set up my internet account and bluetooth capability. More

We walked in the door of the dealership on what was an extremely busy day for the dealership. My wife and I were accompanied by our four year old son, which is a challenge on a good day. Mr. Schumann intr extremely busy day for the dealership. My wife and I were accompanied by our four year old son, which is a challenge on a good day. Mr. Schumann introduced himself immediately, and when he learned that we were there to buy a new Veracruz that day, and that a test drive was not in order, as we had test driven one a few weeks prior, Mr. Schumann got right down to business with us. The price, payments, and financing were settled on within a few minutes, and the paperwork was signed with a firm handshake. We were then directed to the Business Manager, Texanne who was as swift and efficiant as she was personable and professional. She worked hard to get us a wonderful deal and secured our financing. We found her to be delightful. Our first car buying experience in ten years was pleasant and painless. Tony took us out to our beautiful new car, and explained all of its functions and features in detail, and stayed with us, assuring us that he believed in service after the sale, and he answered all of our questions in a knowledgable and pleasant manner. We drove out of the dealership that day feeling good about the entire experience. More

I did not need a new vehicle, but wanted to explore downsizing from my Hyundai Tucson, plus reduce my monthly payments. Martin was a fairly new salesperson. From the start, he was keenly interested in downsizing from my Hyundai Tucson, plus reduce my monthly payments. Martin was a fairly new salesperson. From the start, he was keenly interested in my needs. We took a test drive in a 2011 Tucson. His knowledge of the vehicle was very good, and he explained all options. Then he told me about the Elantra Touring. They only had three on the lot. We took a test drive. I liked it immediately. The negotiation process on price and my trade was handled well. I pressed for a higher trade-in value and Martin gave acceptable reasons why it needed to be what it was. I did press for a dealer loyalty discount, since I had purchased and referred people who had purchased multiple Hyundais from Suntrup back to 2001. The Touring was not eligible for the discount, but Martin negotiated one for me with his manager. Lisa Sachs was also very professional and speedy in processing my sales paperwork. Martin has called me monthly to assess my continuing satisfaction with the Elantra and always asks, "Is there anything we can do for you at this point?" He also has reminded me thrugh E-mail of my 3-month checkup. A stand-by service visit managed by Gabe when my low tire pressure indicator light was on and I could not add air to one of the tires, took ten minutes. He saw to it that all tires were up to specs and sent me on my way. All in all, this experience--which is continuing--has been very satisfying, just what I expect from Suntrup. More