Suntrup Ford Kirkwood - Service Center

Buying a Ford has been one of the WORST decisions I’ve ever made, and I’m here to warn you—do NOT buy a Ford vehicle. They’re not built like they used to be, and they’re definitely not “Ford Tough,” despi ever made, and I’m here to warn you—do NOT buy a Ford vehicle. They’re not built like they used to be, and they’re definitely not “Ford Tough,” despite the marketing hype. I drive a 2020 Ford Fusion SE, and since November 2024, I’ve been stuck in a never-ending nightmare with this car. It’s had the same issue over and over again, and Ford has done nothing to provide a real solution. After spending over $600 in November to address a sensor problem that caused the car not to start, it ran fine for about three months. But in February, the same issue popped up again. I immediately tried to get it back to the shop, but I couldn’t get an appointment until March. When I finally brought it in, they charged me $200 for diagnostics—and then tacked on another $200 because they said it would “take longer” to figure out the issue. After all that, they claimed the problem was just the battery and charged me $299 for a new one, bringing my total to $715. They swore they had taken it for a “test drive” and that everything was fine, saying the car “just needed a new battery.” That explanation didn’t sit right with me, but I trusted them because, after all, this is the Ford service department. If anyone should know how to fix a Ford, it’s them, right? Wrong. Less than 12 hours after I picked up my car, it broke down again, leaving me stranded on the side of the road. And when I called the service department, they basically told me I was on my own for getting it towed. At this point, I’ve been dealing with the same unresolved problem for almost six months. The issue with the car not starting has never been fixed, and I’ve wasted time, money, and energy going back and forth with Ford, getting nothing but excuses. It sucks to be in this situation, and it makes me furious that they clearly have no idea what they’re doing—or they just don’t care. Honestly, I wouldn’t wish this experience on anyone. If you’re thinking about buying a Ford, don’t do it. They don’t care about fixing your car; they care about draining your wallet. And their so-called “experts” don’t seem to know how to fix their own vehicles. This car has been nothing but a money pit and a headache. I’ve owned several other cars in my life, including luxury brands like Cadillac, and NONE of them have ever given me this much trouble. Ford vehicles are unreliable, and the service department isn’t any better. I wouldn’t recommend Ford to anyone—save yourself the stress, frustration, and wasted money, and buy literally anything else. I’m determined to get to the bottom of this issue—even if I have to go public or involve my lawyer—because this is unacceptable. And judging by my experience, if you buy a Ford, you might end up in the same nightmare I’m in. More

Buying a Ford has been one of the WORST decisions I’ve ever made, and I’m here to warn you—do NOT buy a Ford vehicle. They’re not built like they used to be, and they’re definitely not “Ford Tough,” despi ever made, and I’m here to warn you—do NOT buy a Ford vehicle. They’re not built like they used to be, and they’re definitely not “Ford Tough,” despite the marketing hype. I drive a 2020 Ford Fusion SE, and since November 2024, I’ve been stuck in a never-ending nightmare with this car. It’s had the same issue over and over again, and Ford has done nothing to provide a real solution. After spending over $600 in November to address a sensor problem that caused the car not to start, it ran fine for about three months. But in February, the same issue popped up again. I immediately tried to get it back to the shop, but I couldn’t get an appointment until March. When I finally brought it in, they charged me $200 for diagnostics—and then tacked on another $200 because they said it would “take longer” to figure out the issue. After all that, they claimed the problem was just the battery and charged me $299 for a new one, bringing my total to $715. They swore they had taken it for a “test drive” and that everything was fine, saying the car “just needed a new battery.” That explanation didn’t sit right with me, but I trusted them because, after all, this is the Ford service department. If anyone should know how to fix a Ford, it’s them, right? Wrong. Less than 12 hours after I picked up my car, it broke down again, leaving me stranded on the side of the road. And when I called the service department, they basically told me I was on my own for getting it towed. At this point, I’ve been dealing with the same unresolved problem for almost six months. The issue with the car not starting has never been fixed, and I’ve wasted time, money, and energy going back and forth with Ford, getting nothing but excuses. It sucks to be in this situation, and it makes me furious that they clearly have no idea what they’re doing—or they just don’t care. Honestly, I wouldn’t wish this experience on anyone. If you’re thinking about buying a Ford, don’t do it. They don’t care about fixing your car; they care about draining your wallet. And their so-called “experts” don’t seem to know how to fix their own vehicles. This car has been nothing but a money pit and a headache. I’ve owned several other cars in my life, including luxury brands like Cadillac, and NONE of them have ever given me this much trouble. Ford vehicles are unreliable, and the service department isn’t any better. I wouldn’t recommend Ford to anyone—save yourself the stress, frustration, and wasted money, and buy literally anything else. I’m determined to get to the bottom of this issue—even if I have to go public or involve my lawyer—because this is unacceptable. And judging by my experience, if you buy a Ford, you might end up in the same nightmare I’m in. More

Service department ignored my calls and when someone answered they were unable to provide a status on my car. After multiple calls not a single person could tell me if my car was done. Now I have to fig answered they were unable to provide a status on my car. After multiple calls not a single person could tell me if my car was done. Now I have to figure out how to get to work over the weekend as they closed until Monday. All they said was “we are unable to provide you an update”. More

Poor customer service with the service dept. regarding an issue I had in early July 2024. After TWO MONTHS communicating with Ford's national office (email & phone calls), the issue has not been regarding an issue I had in early July 2024. After TWO MONTHS communicating with Ford's national office (email & phone calls), the issue has not been resolved, More

Their service department is the worst. They won’t honor the warranty and refuse to fix problems by using every excuse in the book. Stay away from this dealer! They will blame every one exc They won’t honor the warranty and refuse to fix problems by using every excuse in the book. Stay away from this dealer! They will blame every one except their unknowledgeable so called repair personnel. Go anywhere else! More

I bought a used car from them in April. In June I took it to my local Ford dealership because the engine light came on. Turns out the problems were a result of work done at the Suntrup shop In June I took it to my local Ford dealership because the engine light came on. Turns out the problems were a result of work done at the Suntrup shop. I spoke with the service manager about the problem and she said they would not cover the cost of repairs. She did this with a smirk on her face. Absolutely unprofessional in the way she handled the situation. More

This dealership incorrectly charged for an oil change and could/would not reverse the transaction. Be very careful about the "free" oil change could/would not reverse the transaction. Be very careful about the "free" oil change More

Mike Quoted me $700 for spark plugs and oil change for my 2017 F150...🤬🤬 Went to another FORD DEALERSHIP, same service $361...😡🤬🤬🤬🤬🤬 Why Mike 2017 F150...🤬🤬 Went to another FORD DEALERSHIP, same service $361...😡🤬🤬🤬🤬🤬 Why Mike WHY?!?!? More

My services was excellent once again Suntrup Ford, John springmeyer is always professional when I go in for service! I also thank the rest the team for my great experience keep up the great work my frien springmeyer is always professional when I go in for service! I also thank the rest the team for my great experience keep up the great work my friend's More

Warranty is no good after you buy the car I found a 2018 Ford Edge at Suntrup Ford in Kirkwood and was told the motor and drivetrain were under warranty for as long as I own the car, so that I found a 2018 Ford Edge at Suntrup Ford in Kirkwood and was told the motor and drivetrain were under warranty for as long as I own the car, so that was a big selling point for me. I bought it on Sept. 19th. I mentioned to the salesperson Tiffany when we test drove it about a shake in the car when applying the brakes and she laughed if off and said it was the brakes and that it was normal. I had it check by a dealer close to me and was told my rotors on the front were bad. The Suntrup insisted they weren't. They also had sold me a car that the windshield wipers didn't worked. On my way home from Suntrup, after being told the rotors weren't bad, a light came on the dashboard. I went straight to Autozone because I knew they would diagnose it at no charge. The code P0303 came up and it indicated that cylinder 3 had to many misfires within a predetermined period of time. Then I got the same free diagnosis from O'Reilly's. This is a huge problem in the motor of a vehicle that I just bought 2 weeks ago on top of having bad rotors. I went back today to have my wipers fixed and told it will cost me $139.99 for them to run a diagnostic test on my car... It's only been 2 weeks since I bought this car. Why would I have to pay for it? They also said they won't fix whatever is wrong anyway unless I paid for it. Part of the disappointment was that everyone seemed so nice there. They joked around and treated me like one of their own, but not when you have a problem. Nobody even acknowledged that I was there. This is not fair to me. They had to have known there were problems or they should have if the car was really inspected it like it's supposed to be. How come dealers get by with selling lemon? Isn't there a thing called a lemon law? It needs to be enforced... More