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Suntrup Ford Kirkwood
Kirkwood, MO
342 Reviews
Suntrup Ford Kirkwood is located just east of Lindbergh on Manchester Road in St. Louis' beautiful Kirkwood neighborhood.
Whether you're a past, present, or a potential customer, we at Suntrup Ford Kirkwood appreciate your time spent with us on dealerrater.com and we look forward to hearing from you.
Have a great day!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 342 reviews
June 10, 2016
Kevin Lupo is outstanding Kevin is a outstanding salesmen. He has gone above and beyond what anyone could ask. He sold me a great truck at a great price and help get me the o Kevin is a outstanding salesmen. He has gone above and beyond what anyone could ask. He sold me a great truck at a great price and help get me the other things like a camper shell, rubber mates and bed liner at a better price then I would have been able to do on my own. He has dropped my truck off for me at home once all the stuff was done. Kevin is the bench mark for all the other sales people to shot for. Thanks Kevin keep up the good work. More
by GeoffGeorge
Employees Worked With
Kevin Lupo
June 09, 2016
Unprofessional Dealership I use 2 trucks in my business, so when it came time to replace my oldest truck, I decided to buy a Ford. Because I do a lot of heavy hauling, I select I use 2 trucks in my business, so when it came time to replace my oldest truck, I decided to buy a Ford. Because I do a lot of heavy hauling, I selected the F-250 with the 6.7 diesel and 4WD. This was the largest purchase I have ever made for my business. Because I needed a truck with specific options, I could not find it locally, so I ordered it from the factory. While initiating the order, I was told it would take 6-8 weeks for it to be delivered. I had a chance to sell my oldest truck 6 weeks after ordering my new truck, so I sold it. I finally picked up my new truck after 16 weeks (12/11/15 - 4/1/16) when I was having difficulty and additional cost running my business. The employees at the dealership were not sympathetic to my issues and also claimed that they did not say it would take 6-8 weeks to get my truck from the factory. While I was waiting for my new truck, the dealership sent out an email saying that I could receive a 5 year/100,000 mile powertrain extended warranty and a free bedliner. When I asked about the promotion, which did not state any restrictions, I was told it was only for F-150 trucks. The dealership would not budge on giving me either item even after all the issues I was having with this purchase. There were other issues during the sales process, but the final insult was having to return to the dealership a 2nd time because the paperwork for the title was not complete. This was the worst experience I have ever had buying something significant. More
by JD
Employees Worked With
Kirk Latta, David Gibson, Kevin Lupo, Chad Morber
June 03, 2016
Absolutely spectacular and hassle free I was referred to a specific salesman (Timothy Walsh) and spoke with him on the phone on a Friday and told him that I would be in on Monday. Tim list I was referred to a specific salesman (Timothy Walsh) and spoke with him on the phone on a Friday and told him that I would be in on Monday. Tim listened to what I wanted and then went over and beyond and out of his way to a car waiting for me on Monday morning (Memorial Day). My husband and I test drove the car and decided to buy it. Tim was very knowledgeable of the financing as he handled in the absence of the financial person. Everything was completed from viewing the car to driving away in it in about 2 hours. More
by loyalcustomer
Employees Worked With
MIchael Moxley, Kirk Latta, Timothy Walsh
June 01, 2016
Excellent from start to finish. Easy process to purchase the car. Tim Walsh our salesman was very professional and made sure we Had an enjoyable experience. I will be back to purchas Easy process to purchase the car. Tim Walsh our salesman was very professional and made sure we Had an enjoyable experience. I will be back to purchase my next vehicle. More
by hoffscott
Employees Worked With
Kirk Latta, David Gibson, Timothy Walsh
May 25, 2016
Quick and Easy Kevin Lupo made the experience of buying my first car SO easy! He and the whole staff at Suntrup were helpful, quick to handle paperwork and financing Kevin Lupo made the experience of buying my first car SO easy! He and the whole staff at Suntrup were helpful, quick to handle paperwork and financing, and were quick to follow up on insurance information. I would highly recommend them to anyone looking to purchase a Ford vehicle! More
by Lindsay Sylvia
Employees Worked With
David Gibson, Kevin Lupo
May 18, 2016
Easy and fast Tim was great to work with. The price was great and they answered all my questions. I would recommend the to others for their next vehicle purchase. Tim was great to work with. The price was great and they answered all my questions. I would recommend the to others for their next vehicle purchase. More
by Windyridge
Employees Worked With
David Gibson, Kim Massey, Timothy Walsh
May 17, 2016
excellent car, excellent service I went there to see what 2016s they had available as I wanted to get a good price on the previous model year since the new ones came out. Tim found e I went there to see what 2016s they had available as I wanted to get a good price on the previous model year since the new ones came out. Tim found exactly what I wanted and I purchased it that day. Never felt forced or rushed, got a great deal, excellent everything. More
by Only Ford
Employees Worked With
Timothy Walsh
May 16, 2016
Got the car I was looking for without to much hassle The dealership was able to accommodate our request on the amount we wanted to get for our trade - in. They also were able to change rims on the car a The dealership was able to accommodate our request on the amount we wanted to get for our trade - in. They also were able to change rims on the car and get the ones I wanted put on right at the dealership. It took a bit of time to get the car cleaned up and we ended up cutting the cleaning process short because we were short on time. Other than that, the salesmen explained everything to us that we needed to know. More
by Shane Cano
Employees Worked With
David Gibson, Timothy Walsh
May 14, 2016
My experience at Suntrup Ford Tim Walsh was very good to work with. This is the second car I've purchased from Suntrup Ford in the last 3 years. Both experiences were good. Tim Walsh was very good to work with. This is the second car I've purchased from Suntrup Ford in the last 3 years. Both experiences were good. More
by FocusBuyer
Employees Worked With
David Gibson, Timothy Walsh
May 13, 2016
Efficient and thourough My Sales Representative, Tim, was knowledgeable and listened to my needs. The process was simple and easy! I didn't feel pressured and left with a ca My Sales Representative, Tim, was knowledgeable and listened to my needs. The process was simple and easy! I didn't feel pressured and left with a car, knowing Tim would stand behind his word! More
by gwinkler
Employees Worked With
David Gibson, Timothy Walsh
