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Suntrup Ford Kirkwood

Kirkwood, MO

4.4
334 Reviews
Suntrup Ford Kirkwood is located just east of Lindbergh on Manchester Road in St. Louis' beautiful Kirkwood neighborhood. Whether you're a past, present, or a potential customer, we at Suntrup Ford Kirkwood appreciate your time spent with us on dealerrater.com and we look forward to hearing from you. Have a great day!
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10340 Manchester Road

Kirkwood, MO

63122

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Showing 334 reviews

May 14, 2016

My experience at Suntrup Ford Tim Walsh was very good to work with. This is the second car I've purchased from Suntrup Ford in the last 3 years. Both experiences were good. More

by FocusBuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gibson, Timothy Walsh
Jun 01, 2016 -

Suntrup Ford Kirkwood responded

Hello, thank you for your review and for your repeat business! Your feedback means a lot to us. Have a great day!

May 13, 2016

Efficient and thourough My Sales Representative, Tim, was knowledgeable and listened to my needs. The process was simple and easy! I didn't feel pressured and left with a ca More

by gwinkler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gibson, Timothy Walsh
Jun 01, 2016 -

Suntrup Ford Kirkwood responded

Hello, this was a very pleasant review to read. Thank you for taking the time to leave us feedback on your experience at our dealership. We hope you are enjoying the new Escape. Have a fantastic day!

April 13, 2016

Quick, friendly, and only one downside. I got a great price on the car with a very helpful team of employees. Everyone was very patient and friendly and kept my first car buyin experience a More

by Mariemc93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gibson, Timothy Walsh
Apr 26, 2016 -

Suntrup Ford Kirkwood responded

Thank you for taking the time to write a review for our dealership! We hope you are enjoying your new vehicle. We value your business, and hope you have a fantastic day!

April 11, 2016

Worst Experience I Have Ever Had!!!!! Bought car as is..... As soon as I drove it off the lot the check engine light came on. 400.00 later it is fixed. They state that with the as is they More

by jamwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Lupo
Apr 26, 2016 -

Suntrup Ford Kirkwood responded

Hello, My name is Crystal and I'm the eCommerce Director for Suntrup Ford Kirkwood. I'm sorry you feel dissatisfied with your experience at our dealership. I have forwarded your review to management. You are aware with an "As is" vehicle, you signed forms stating that you accept the vehicle as the condition its in. Unfortunately with used vehicles, problems may arise. I do understand your frustration. If you would like to discuss this further, please email me at crystal@suntrupford.com. Thank you, and take care.

April 10, 2016

Awesome experience I just wanted to say thanks for the awesome experience I had when I purchased my new Ford Escape. Kevin was so patient with me while I mulled over col More

by king49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gibson, Kevin Lupo
Apr 13, 2016 -

Suntrup Ford Kirkwood responded

Hi, Thank you for taking the time out of your busy day to leave feedback on your experience at our dealership. It means a lot to all of us here at Ford Kirkwood! We value your business, and hope you are enjoying that Escape. Thank you and have a great day!

March 21, 2016

Great Experience Tim made our visit very easy with no hassles. He answered all of our questions without any pressure to make the sale. We completed the entire transa More

by thulen4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gibson, Timothy Walsh
Mar 21, 2016 -

Suntrup Ford Kirkwood responded

Hello, Thank you for choosing us for your new vehicle purchase, we hope you're enjoying the car! We value your feedback and your business. Tim says hello! Have a great day!

March 20, 2016

No Hassel In sort of an impulse, decided to check out what Suntrup had on the lot in terms of a 2015 Edge Sport. Went in, test drove, left without any theatric More

by Chuck Reynolds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Walsh
March 19, 2016

Pleasant experience Was helped by Tim and Freddy on different days. Pleasant experience overall. No pushy sales pitches. Knowledgeable personnel and personal service. No More

by FlySWA15
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Gibson, Timothy Walsh, Fred Williams
March 14, 2016

Great experience at Suntrup Kirkwood I highly recommend Tim Walsh at Suntrup Kirkwood. I bought my Ford Escape from him. He has excellent customer service skills and went the extra mile t More

by AndreaFire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Walsh
Mar 17, 2016 -

Suntrup Ford Kirkwood responded

Hello, and congrats on your Ford Escape! We always love hearing all the great feedback Tim receives. Thank you for taking the time to write a review, it means a lot to us. Have a wonderful day!

February 26, 2016

Very pleasant and positive experience Tim Walsh, our salesman was very friendly without putting pressure on us which we appreciated. He listened to our priorities which made us feel he wa More

by Elizabeth800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Walsh
Feb 29, 2016 -

Suntrup Ford Kirkwood responded

Elizabeth, Thank you for your kind review! We value your business, and hope you are enjoying your new Ford. Have a wonderful day!

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