Sunshine Ford

Not a good first impression with Service Department I purchased a F250 in February, 2012 from Sunshine Ford. In June of 2014 the rear differential developed a leak. I called for an appointment and was I purchased a F250 in February, 2012 from Sunshine Ford. In June of 2014 the rear differential developed a leak. I called for an appointment and was told it would be a week and a half before the service department could service the truck. I dropped the truck off the day before the scheduled appointment so they would have it first thing in the morning, my appointment was for 7:30 am. I was told it would be ready by the end of the day. Mid morning I received a call and was told the pinion seal was leaking and needed to be replaced. It was stated that they should have the part later that afternoon. The truck was not ready by the end of that day but I was assured it would be ready the next day. At the end of the second day I called the service department and was told the truck would not be ready until the next day. Finally on the third day the repair was completed. I was informed that the delay was because the service department was busy and short on manpower. I hope my first experience with the service department at Sunshine Ford is not an indication of any future service appointments I may have. More

Fabulous! I went into Sunshine in hopes of a new car. I wasn't sure what I wanted, but Anthony helped me figure that out. He was extremely professional and very I went into Sunshine in hopes of a new car. I wasn't sure what I wanted, but Anthony helped me figure that out. He was extremely professional and very knowledgeable! This is my second car I have purchased from sunshine and I am extremely happy with the way they treated me and helped me. After being at Sunshine for about 45 mins I was told that I was approved for my brand new 2014 Ford Escape! Such a great place!! More

This is the place for a great deal and excellent service Thrilled is an understatement when speaking about Sunshine Ford Lincoln Mercury in Newburgh, NY. My expectations were exceeded when dealing with Fr Thrilled is an understatement when speaking about Sunshine Ford Lincoln Mercury in Newburgh, NY. My expectations were exceeded when dealing with Frank and Sunshine. I recommend Frank and Sunshine to any person looking to purchase or lease a vehicle. I'm currently looking forward to my third purchase! More

Best new car purchase experence yet1 I have purchased new cars for over 35 years. This New purchase was to date the very best experence of them all... My last purchase was with BMW all I I have purchased new cars for over 35 years. This New purchase was to date the very best experence of them all... My last purchase was with BMW all I can say in one word is SNOBBS! So Being tired of buying forign cars for, regrefully the last 28 years I decided to look into American cars. The first thing that brought me to Ford was that Ford was the only company that did not take government money, second Ford styiling knocks them ALL out of the park. I love the look and feel of the ford Fusion so after shopping around in several Ford dealers, Sunshine, shined above them ALL! I felt that Mr.Cubito wanten nothing more than to make me happy and his hard work succeeded! I was very happy with him as my dealer and the overall experence of the purchase! BRAVO! Yea, Sunshine Ford? I will be back for another purchase. maybe that dream F-150? More

Positive Experience As return customers, we were pleased with our first experience at Sunshine Ford a few years age. The time came to purchase a new vehicle and we did n As return customers, we were pleased with our first experience at Sunshine Ford a few years age. The time came to purchase a new vehicle and we did not hesitate to stop in and see our sales rep, Steve Bates. He represents what Sunshine strives for, quality. He is knowledgeable, he listened to what we needed and answered our questions without pressuring us into something we did not want. He followed shortly after the sale to check in and make sure when were happy with our purchase.....which we are. More

This dealership is excellent. They stand behind their brand I have purchased/leased six cars from this dealership. They stand behind their product. The service is impeccable. They work with you and advise yo I have purchased/leased six cars from this dealership. They stand behind their product. The service is impeccable. They work with you and advise you when Ford/Lincoln have special incentives I am very content with this dealership. Their sales representative Steve "The Fonz" Bates is an excellent representative of their product line. He is current, courteous, knowledgeable, and always makes you the center of the transaction. I have purchased/leased a number of car with Steve's assistance. Their finance department is excellent. Their loaner department, when needed, is fabulous. I wish all dealerships were like Sunshine. More

Very honest and anxious to please the customer. I am new to Lincoln. I buy or lease a car every two years. These are the nicest and most honorable people I have ever dealt with. Steve came in on his I am new to Lincoln. I buy or lease a car every two years. These are the nicest and most honorable people I have ever dealt with. Steve came in on his day off, gave me as many test drives as I wanted (I tried two cars) and he patiently explained every aspect of the car. The finance manager gave me an affordable deal. They satisfied all of my husband's demands and they purchased my car for a very fair price. I have no complaints. I will be back to Sunshine. I felt as though I was dealing with friends. More

stay away from this dealership Unprofessionalism and scam artists, is the right word. They hace no respect for the customer that spends top dollar at their business. Avoid this plac Unprofessionalism and scam artists, is the right word. They hace no respect for the customer that spends top dollar at their business. Avoid this place. More

Here's my story: Purchased a 2012 Ford Mustang GT Here's my story: Purchased a 2012 Ford Mustang GT Premium Convertible out of state, at another Ford dealership. Brought the vehicle to this dealers Here's my story: Purchased a 2012 Ford Mustang GT Premium Convertible out of state, at another Ford dealership. Brought the vehicle to this dealership for service twice. First time was great: relatively quick service, reasonable pricing, washed my car, etc. They lost one of my fancy valve stem caps and replaced it with a cheap plastic one, which I reported to them, but I still wasn't that upset. The second time, however, is where the problem began. First, they tried to upsell me on the service. I made it clear in the beginning of the conversation that I wanted to do the bare minimum to keep the vehicle's warranty valid, and that any additives or extra service would be done by me at my own discretion, as I've been working on cars for well over a decade and am professionally trained. They argued with me on this repeatedly, which was very frustrating. At the end of the service, they tried to install a license plate frame on the front and back of my vehicle without even asking me on a vehicle THAT THEY DID NOT SELL TO ME. The vehicle was not purchased from their dealership, and it is clearly a show car. You should ALWAYS clear it with a customer before attaching anything to the exterior of their vehicle. Here's the best part: I was called and asked about my service 5 days later. I told them, in an agitated tone, that I was displeased with it and why I was displeased. I then apologized to the lady that I was speaking to for any negativity in my tone, and informed her that it was merely out of frustration for the stuff that happened and that I wasn't upset with her. The manager then called me, and was nasty from the first word. He began attempting to shift all of the blame off of his staff and onto me. I informed him that I would not be spoken to in such a manner and hung up on him. I will never do business with this dealership again and will advise every person that I know (including the reader) to do the same. You have been warned. More

My first encounter was with Sayid. He turned out to be very honest and straightforward and made a decent offer, but I wasn't ready to buy that day. I returned a few days later ready to buy the car we'd lo very honest and straightforward and made a decent offer, but I wasn't ready to buy that day. I returned a few days later ready to buy the car we'd looked at the price I'd already negotiated, but wanting to see a model with additional features--just to be sure. Although I'd spoken with the internet salesperson earlier that day and mentioned Sayid, and I even asked for him when I arrived, he was off that day. Randall wound up being our salesperson--and although I thought it was poor form by his colleagues not to tell me he was off that day when they knew I was planning to come in, I was there to purchase the car and that's what we were going to do. After our trade-in was appraised, Randall REFUSED to give us the trade-in offer until we gave him our loan pay-off balance. Even though we knew better, I let him wear me down on this and I provided the info. b/c he insisted they do not undervalue trade-ins at Sunshine Ford and he would, QUOTE, "do what it takes to earn our business, even if that meant overvaluing it some". Right. So, the rest is as predictable as the sunrise. Of course they offered far less than an acceptable number and showed me the offer with the cheaper car we'd seen, I'm quite certain with the intention to increase their trade-in offer a few hundred dollars if I agreed to pay something far closer to sticker price on the nicer model he already knew we preferred. The whole thing was just...ick. I still can't believe I gave him that number! So, as predictably as the sunset, I marched myself down to Brewster Ford, where no one pestered me for my existing car loan balance, sold me the exact car I wanted (the upgraded SEL, BTW), at invoice price AND offered two thousand dollars more for my trade-in. It was well worth the drive. I would recommend anyone else do the same. More