Sunshine Ford
Newburgh, NY
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Words cannot begin to even explain what an awful experience this dealership is. Stay far away unless you want to continue to experience issues even months after you purchase the vehicle. Dealer regi experience this dealership is. Stay far away unless you want to continue to experience issues even months after you purchase the vehicle. Dealer registered the car to the wrong address, KNEW they did, and still sent us the registration without saying anything even after the postal service sent them back the registration. On top of it, they screwed up the insurance which caused DMV to suspend the registration. And because they registered it to the wrong address, we were never notified until we were pulled over. They refused to assist with getting things fixed and took ZERO accountability for their mistake. Imagine having a brand new car that you cannot drive and will owe the DMV hundreds of dollars due to their mistake and they refuse to make it right. Even after speaking to multiple people, including a VERY rude and disrespectful manager, it's clear this dealership does not care about their customers or keeping business. All you are to them is a quick buck and a paycheck. STAY FAR AWAY FROM THIS DEALERSHIP. More
Salesman James was very receptive of my needs and very informative about the vehicle I decided to purchase. There was no pressure tactics and I am 100% satisfied. informative about the vehicle I decided to purchase. There was no pressure tactics and I am 100% satisfied. More
Daniel Griffiths was an excellent Ambassador for your business. When I’m ready to buy I am going back to see and buy from Daniel. Tim @ Cannabis Huts business. When I’m ready to buy I am going back to see and buy from Daniel. Tim @ Cannabis Huts More
my husband's car wouldn't start so he had it towed to sunshine ford (lss - huge mistake). they said they had a shuttle & would get it diagnosed over the weekend, reasons he went with them over a shop (hi sunshine ford (lss - huge mistake). they said they had a shuttle & would get it diagnosed over the weekend, reasons he went with them over a shop (his car is long out of warranty). 4 days went by with no diagnosis. Monday morning my husband called for the shuttle as his west point base ID is in the car & they said they'd pick him up. hours go by, he called repeatedly & kept being told they'll pick up soon. nearly the end of the day (15:30), after having missed work all day, he called & got someone who said they don't have a shuttle! he asked for a manager but they claimed the manager is always out of the office. finally he complained enough that they offered a loaner vehicle. he was in the loaner about to pull away when the service manager came running out to take it back because I had left a review. they required me to remove the review or they'd take the loaner back, so I removed it. they said they wanted to start with a clean slate & earn our business, so he gave them another chance. the next day they said his car was ready, claiming it was just bad gas. he wanted to replace the spark plugs & put the hundreds in diagnostic fees towards the work, but ford refused because of my (removed) review. so I'm reposting my review since they banned us. I wish I had seen yelp first, their Google rating is inflated as I suspect they coerce people into removing reviews much like they did with us. More
Bought my car from a different dealership and was experiencing an issue, took it to sunshine and they were super transparent and helped me get the issue sorted out, team was super friendly and super experiencing an issue, took it to sunshine and they were super transparent and helped me get the issue sorted out, team was super friendly and super respectful, will be coming back!! More

