Sunset Volkswagen

Awful Customer Service and Suncoast Experience I just wanted to take a moment to bring to your attention an uncharacteristic experience my mother (and myself) recently had at one of your dealership I just wanted to take a moment to bring to your attention an uncharacteristic experience my mother (and myself) recently had at one of your dealerships, during a simple service call. My name is John Rutherford and I live in St. Helena, California. My 72-year old mother recently moved to Venice, Florida from California. During the move of her 2009 VW Beetle Convertible, the rear tail light lens was damaged. Upon arrival in Florida, she located the closest authorized service center/dealership, which turned out to be Suncoast Motorsports - Volkswagen. We made an appointment, and took the car to them on Wednesday, September 24, 2014. We were greeted in the service bay by Ken Levine and informed him of the damage. Mr. Levine advised us that it would be a short repair, so we went to wait in the waiting room. After about an hour, Mr. Levine came to the waiting room and informed us that the turn signals were not working, and the satellite radio was inoperable as well. We did not realize, nor believe this at first as both the turn signals and the satellite radio were operable on the way to the dealership, but taking his advice, agreed to the now over $600.00 in repairs. Mr. Levine seemed to get agitated when we questioned him about the sudden repair. After the repair was completed, Mr. Levine returned. He had a very dismissive tone, and was downright rude to my mother. It was very uncomfortable, and uncharacteristic of experiences my mother has had in California at her previous dealership (experiences that have made her a longtime loyal Volkswagen customer). In fact, we were walking around the dealership with the thought of purchasing her a new car there that day, but are now very doubtful this will be happening with your establishment from our extremely negative Suncoast experience. Now with an inoperable satellite radio, and subsequently discovered Bluetooth connection, my mother took her car and left. The following day she took it to Best Buy to have them look at the satellite radio. In a very short time, the technician there informed us the reason that the radio (and the Bluetooth) were not operable was that the wires to it had been cut and/or disconnected. You can draw your own associations to what has happened here. In the end we were charged $40.00 by Best Buy to install a new radio. We were also charged for fixing the “broken” signals by your team that I feel were unnecessary since I remember seeing them work on the way to your dealership that day. A dealership’s service quality and customer service are vital to its customers and to its business. We now have to find another dealership with which to take her car! We felt it was important to inform all of you of our experience in the hopes that another customer does not experience this. More

Leased a 2014 VW Passat from Suncoast VW. My Salesmen was Paul Deeb who did an excellent job! They gave me a great number on my trade and the monthly payment on my lease was way better than I had expect was Paul Deeb who did an excellent job! They gave me a great number on my trade and the monthly payment on my lease was way better than I had expected. I would highly recommend this VW dealer and Paul Deeb. More

Suncoast is a great friendly place. Workers are very helpful and will do whatever possible to accomplish what you need and want. It was an amazing experience! helpful and will do whatever possible to accomplish what you need and want. It was an amazing experience! More

Suncoast Motorsport has been great to deal with. Jason Fleming, my service advisor ,went out of his way to help me. We have been going to Suncoast VW dealership for 10 years. Everyone is very nice and h Fleming, my service advisor ,went out of his way to help me. We have been going to Suncoast VW dealership for 10 years. Everyone is very nice and helpful. Jason keeps me up to date on my service for my 2011 Jetta. By the way, I love my car and get good gas mileage. I would recommend this dealership. More

To Whom It May Concern: I've been talking To Whom It May Concern: I've been talking seemingly non-stop about the positive experience that I had at Suncoast Motorsports! My salesman To Whom It May Concern: I've been talking seemingly non-stop about the positive experience that I had at Suncoast Motorsports! My salesman was Mr. Chuck Kennedy. Not only was he kind and extremely professional, but he REALLY made my car purchasing experience very enjoyable, which is why I have not hesitated to share his contact information with others. I will be forever thankful to Mr. Kennedy for helping to make one of my dreams come true! Sincerely, Proud Juke Owner More

For quite some time I have been searching for a used BMW Z3 with low miles and in very good condition. When I saw one listed at Suncoast that sounded like it fit the bill like so many others that I have lo Z3 with low miles and in very good condition. When I saw one listed at Suncoast that sounded like it fit the bill like so many others that I have looked into in the past three years I said to myself "Here we go again" expecting that the car would really be only half as nice as advertised. After contacting Chuck on the internet and receiving a very quick and informative response on the phone I felt that this just might be different than my past experience with other dealerships in South Florida. He spoke in detail answering all my questions in a way that made me feel like he was sincere and honest in his appraisal of the vehicle I was interested in. I work on average approximately 65 hours a week so it is not easy to find time to make a 2 1/2 hour trip to get to a dealership to see it first hand. I decided to take a vacation day and make the trip based on my phone conversation with Chuck without telling him I was coming. I waited until Friday as I knew from an earlier conversation that he would be out on Thursday but he had offered to set me up with another salesman if I decided to make the trip. I wanted to see the car myself before speaking with any salesman knowing what I had been through in the past at other dealerships. WOW! What a surprise the car was exactly as described and exactly what I was after. Chuck worked diligently with us and his general manager to finally reach a price that was affordable to me and acceptable to the dealership. The paperwork went smoothly and quickly and we were on the way back to Ocala in the car I have searched for over the past three years. If my wife needed another car tomorrow I would not buy anywhere without at least checking the inventory at Suncoast VW. Great car with a great experience. More

After the salesman and I agreed on a price the finance guy got involved and changed the deal by raising it $1,000. I protested mightily and feel that because I am both femal and older they thought they co guy got involved and changed the deal by raising it $1,000. I protested mightily and feel that because I am both femal and older they thought they could take advantage of me. After all sorts of finagling we came within $470 of reaching agreement and even though the salesman said they would never lose a deal for several hundred dollars that is what they did. I really wanted to buy a car from them and they made it impossible. I was treated nicely and politely on the service but their treatment of me was insulting. More

Bringing in two cars - both VW's - to trade for a new vehicle - we were told by the sales man (Marcus) Sun Coast would give us $11,000 for one of the cars in trade, with an additional $5,500 for the 2nd, vehicle - we were told by the sales man (Marcus) Sun Coast would give us $11,000 for one of the cars in trade, with an additional $5,500 for the 2nd, an older vehicle... Liking what we were quoted we explained, ‘…we'd return home, make the financial arrangements and be back in a few days with the $ and cars to consummate the sale... Upon returning to Sun Coast some three days later, with us now sitting there with the cars to trade and money in hand we were then told, '...no, we can only give you $2,500 for the 2nd car.’ The sales manager told us the sales person should not have quoted us such a figure. Why then have salesmen???? I found the folks at Sun Coast to be dishonest and unscrupulous. I would not recommend anyone utilize their services. The folks at Sun Coast are the reason people joke about ‘cars salesmen being dishonest' and in this case, rightfully so. The folks at Sun Coast cannot be trusted. Owning my own company, if I had employees like the ones we came across at Sun Coast I would appalled and certainly ashamed I had such employees working for me… both the salesmen, along with sales manager. More

Bought a used VW Beetle, within 48 hours had multiple issues. I reported the issues to the dealership immediately. One of which is the passenger air bag sensor doesn't work, I've been waiting for a fix, issues. I reported the issues to the dealership immediately. One of which is the passenger air bag sensor doesn't work, I've been waiting for a fix, the other...the back window on the convertible top is coming "unglued". Great! Seven months later and after numerous attempts to work with the dealership the issues have not been resolved and I face paying at least $2500 to fix. The manager admits I was overcharged and that VW Beetles made in 2006,2007, 2008 were crap, but is not willing to do anything about it. His advice was to come back and buy a more expensive used car that has a warranty. No thanks! BTW...Beetle is a 2007 with 32,000 miles. More