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Sunset Kia of Auburn - Service Center

Auburn, WA

3.2
541 Reviews

541 Reviews of Sunset Kia of Auburn - Service Center

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November 20, 2020

Great team. Always answer all questions and are up front with what is to be expected with the service. Also the waiting area is very comfortable. More

by JW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Justin Mithun
Nov 20, 2020 -

Sunset Kia of Auburn responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 20, 2020

Ae always receive great service! Every time I take my car in for service, it's fast and the communication is spot on. My car is returned clean and ready to go! More

by mercer928
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Finnigan
Nov 23, 2020 -

Sunset Kia of Auburn responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be prompt and with good communication. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 19, 2020

They are very friendly and accommodating. I don’t have to remember when it’s time for an oil change because they call me to schedule. Very happy customer 😊 More

by lioness1699
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Nolan, Jason Eltringham, Tim Fretz, Justin Mithun
Nov 20, 2020 -

Sunset Kia of Auburn responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 17, 2020

My service representative Dean went above and beyond the normal services. I had a issue with my extended warranty I had purchased. Dean got to the bottom of the problem and got everything resolved! More

by jonica.chalcraft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Nov 18, 2020 -

Sunset Kia of Auburn responded

Thank you for your review and kind words for Dean. We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 16, 2020

Professional, careful, clean, kind, and courteous. They checked all functional aspects of the vehicle, and checked for any manufacturer alerts. They ensured that the vehicle and the key were cleaned. I w More

by quo_vadis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer; Steve; and Dean
Nov 16, 2020 -

Sunset Kia of Auburn responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 16, 2020

I always bring my van here at sunset kia of Auburn to do the service on my vehicle,they always taken care of their customers and they make you feel at home while you are waiting. More

by RADOM22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall
Nov 17, 2020 -

Sunset Kia of Auburn responded

Thanks for sharing your thoughts about your experience with Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 15, 2020

Kendall did a marvelous job taking care of me and my Serento!! He care me a completion date and a loaner. It was done my the promised dat. More

by MANSANAREZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Finnegan
Nov 16, 2020 -

Sunset Kia of Auburn responded

Thank you for the kind words for Kendall in our service department! We look forward to sharing your compliments with him and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 14, 2020

Shemi was Great, I’m very happy with her work! My car is clean thanks to your complimentary car wash, and is running smoothly thanks to the oil change! More

by ericastewart1060
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemariah Motte, Tim Fretz, Justin Mithun
Nov 16, 2020 -

Sunset Kia of Auburn responded

Thank you so much, Erica, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Shemariah to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 13, 2020

After 13 days, they were not able to recreate and diagnose the concern I had with my vehicle, and I still had to pay the diagnosis fee. The complimentary car loaners were a positive. More

by RAMOSSAMMY9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Taylor, Fred Nolan, Jason Eltringham, Tim Fretz, Justin Mithun, Peter Salvati
Nov 19, 2020 -

Sunset Kia of Auburn responded

Hello, We are very sorry to hear that you weren’t fully satisfied with your experience. If you wouldn’t mind reaching out to us directly at wecare@sunsetautofamily.com, we would like to see if there is anything we can do to turn this around for you.

November 13, 2020

A young lady helped me. I don't see her name but she did a great job i will be back. Sunset kia is great More

by melissaj21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Taylor, Tim Fretz, Justin Mithun, Peter Salvati
Nov 16, 2020 -

Sunset Kia of Auburn responded

We are very happy to have provided you with such a positive experience, Melissa! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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