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Sunset Kia of Auburn - Service Center

Auburn, WA

3.2
541 Reviews

541 Reviews of Sunset Kia of Auburn - Service Center

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December 01, 2020

I have been a customer for over fifteen years. They have the best cars and best service. The customer is always their first priority. I recommend them. More

by NTIMKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Justin Mithun
Dec 01, 2020 -

Sunset Kia of Auburn responded

Hello, We are very happy to hear Tim and Justin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 01, 2020

Very accommodating and approachable.They care to their customers and they provide you shuttle if you needed.Nice and clean sorrounndings.They always remind you More

by dknaval
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaides
Dec 02, 2020 -

Sunset Kia of Auburn responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 01, 2020

I Bought buy my telluride here in March. Came in for my first service and 1 recall. Everything taken care of on a Saturday no less More

by STANFORDCHEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemariah
Dec 02, 2020 -

Sunset Kia of Auburn responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 28, 2020

Thank you always have a great experience Dean is great to work with! Even through the pandemic I received excellent t service thank you again! More

by huebel17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Nov 30, 2020 -

Sunset Kia of Auburn responded

We appreciate your business, Dean and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 27, 2020

I took my car on sat morning. There wa no wait and took my car right away. My car came back washed and vacuumed very well. Pleases with their service. More

by YASUYOSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Nov 30, 2020 -

Sunset Kia of Auburn responded

Hello, Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad Dean was able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 25, 2020

Most of the service visit went great. I was asked if I had any special plans for Thanksgiving, I said I was taking a trip to see family and then was given guilt trip about doing so. Then my tires were und More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember her name, Tim Fretz
Nov 25, 2020 -

Sunset Kia of Auburn responded

Michael, We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 23, 2020

I met with Jennifer she is always pleasant to work with. I was taken care of professionally with a heavy dose of friendly. I look forward to my next appointment. More

by Letucker5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer, Tim Fretz, Justin Mithun
Nov 24, 2020 -

Sunset Kia of Auburn responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 23, 2020

Sold me a used car, took my Mercedes, waited 2 weeks and finally went in for a loaner & it sucked. WANT MY OLD CAR BACK!!!!!!!!!!!!!!!! More

by Bekah
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Brian Taylor, Fred Nolan, Jason Eltringham, Tim Fretz, Justin Mithun
Nov 24, 2020 -

Sunset Kia of Auburn responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? Please email us at wecare@sunsetautofamily.com if you would be willing to share some more detail.

November 21, 2020

Very friendly, very helpful, only brought my car in for dealer recalls but was offered an uber to and from the dealership. Floormats were vacuumed and everything was in place. More

by Aboob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Nov 23, 2020 -

Sunset Kia of Auburn responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 20, 2020

Happy with experience..was upset when bought car because finance guy told us we had to buy warantee to get hapo loan. We changed loan to Alaska credit union and am not happy with hapo or your finance guy. More

by tracyandtari1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Justin Mithun
Nov 20, 2020 -

Sunset Kia of Auburn responded

We are very happy to hear that our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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