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Sunset Kia of Auburn - Service Center

Auburn, WA

3.2
541 Reviews

541 Reviews of Sunset Kia of Auburn - Service Center

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January 07, 2021

The service was fine but it would have been nice if the problem had been fixed. Not their fault really that the problem is intermittent but frustrating for me as the warning light still comes on a lot. More

by chattykathy777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemariah Motte
Jan 07, 2021 -

Sunset Kia of Auburn responded

Thank you so much for sharing your review, Kathy! We are so glad that we had the opportunity to work with you, and we are glad that you found your overall experience to be a positive one at Sunset Kia of Auburn. We understand your frustration with the intermittent issue not being resolved, please don't hesitate to reach out if you would like to discuss this further. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 07, 2021

Had a wonderful time at dealership, everything and everyone was helpful and really nice, plus the comfort of being there. Thanks for your support, looking forward to returning. More

by Keybo57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The whole staff
Jan 07, 2021 -

Sunset Kia of Auburn responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 07, 2021

I was disappointed and frustrated when I raised an issue/concern about tire pressure and didn’t get a resolution/pathway to resolution. It was like this issue had never come up before and my problem w More

by Kmtell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall.
Jan 08, 2021 -

Sunset Kia of Auburn responded

We are sorry this happened to you,. Your feedback will be shared with the service team. We appreciate your business and look forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 07, 2021

I just purchased the car and they told me that I needed an alignment!! Having put on some miles and not having the car for that long you wouldn't think it needed one already!! They told me it was my respon More

by lorenachristensen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown,
Jan 08, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 06, 2021

Always nice to get my car serviced, but I’d really prefer to book online and not have it be a “glitch” and get cancelled every single time. Maybe take your online booking system down until it’s fixed?? Thank More

by JAKEMCDERMOTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Jan 06, 2021 -

Sunset Kia of Auburn responded

Thank you, Jake, for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We apologize for the unusual glitch in our on-line booking and thank you for bringing this to our attention. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 06, 2021

Amazing service at the service department! Especially from Dean. He took care of my car and provided 5 star service at every step! Thank you More

by DEE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Jan 06, 2021 -

Sunset Kia of Auburn responded

We appreciate your business, Dee, and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 06, 2021

Thank you very much to Dean Gaidies for the respectful service. The experience was great as all the staff was professional and really courtesy. Always excited to get service from the dealership. More

by ELENA_ARRATIA12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaidies
Jan 06, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time, Elena, to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dean and the rest of our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 05, 2021

Excellent Customer Service.Place was kept clean all the time.Customers were treated fair and employees made sure we were comfortable with surroundings and Covid free. More

by DEFYARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 05, 2021 -

Sunset Kia of Auburn responded

Thanks for sharing your thoughts about your experience working with Jennifer here at Sunset Kia of Auburn. We are pleased to hear you felt comfortable while visiting our dealership, and appreciate your business! Please let us know if we can be of any further assistance with your vehicle needs. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 03, 2021

I'm always impressed and happy with the worked performed on my kia sorento there work is excellent and my vehicle feels solid and brand new More

by CHUD1820
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall, Dean, Jennifer, Steve, Justin
Jan 04, 2021 -

Sunset Kia of Auburn responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 01, 2021

I have been going to Sunset Kia of Auburn for several years now and have always had good service. During Covid they have seats separated by 6 feet and everyone I saw was wearing masks. More

by mattbentler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Jan 02, 2021 -

Sunset Kia of Auburn responded

Thank you, Matt! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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