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541 Reviews of Sunset Kia of Auburn - Service Center
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February 11, 2021
I take my car to Kia of Auburn for almost all of my services. I appreciate their politeness and their ability to keep me informed. They do seemed rushed a lot of the time, which I understand but this a services. I appreciate their politeness and their ability to keep me informed. They do seemed rushed a lot of the time, which I understand but this also equates to lower quality service. I did not appreciate that the car I was loaned was not cleaned before I received it, and the explanation was lack of time which is not acceptable. When I did ask for it to be cleaned, it was evident that the floors were done and nothing else despite that Dean assured me it was disinfected. I could tell it wasn’t. I had to bring it home and do it myself to be comfortable and I didn’t think that was fair. I will still bring my car back to Kia of Auburn to maintain continuity but I feel improvements can be made. More
by jenise.castro.guam
Verified CustomerEmployees Worked With
Dean
February 10, 2021
Service Department is wonderful! They are very professional and helpful! They treat you like family and not just another costumer! Offered to me a ride for picking up my vehicle when service was d professional and helpful! They treat you like family and not just another costumer! Offered to me a ride for picking up my vehicle when service was done. More
by Rae001
Employees Worked With
Jennifer
February 07, 2021
Most friendly service I've ever experienced. Staff felt naturally kind and did their best to make every customer I saw satisfied! Kendall always goes above and beyond, and will keep me coming back to Sunse naturally kind and did their best to make every customer I saw satisfied! Kendall always goes above and beyond, and will keep me coming back to Sunset. More
by SAMUEL.SV.COWDEN
Employees Worked With
Kendall
February 07, 2021
I had an oil change. Great customer service. They also follow guidelines for Covid-19 protocols. The car was return to me cleaned and car washed. follow guidelines for Covid-19 protocols. The car was return to me cleaned and car washed. More
by DANESTACIO
Employees Worked With
I forgot his name.
February 06, 2021
They treated me with respect and provided good customer service. The pricing for servicing my 2018 Kia Forte was reasonable, so I personally recommend this dealership. service. The pricing for servicing my 2018 Kia Forte was reasonable, so I personally recommend this dealership. More
by mekonnenrobeye
Employees Worked With
Jennifer
February 06, 2021
Great customer service. Before covid, they even have shuttle service and dropping your car off at your house for you. Sadly, now you have to find your own ride back or wait. I do understand why they do shuttle service and dropping your car off at your house for you. Sadly, now you have to find your own ride back or wait. I do understand why they do it, so I hope things go back to the way it used to soon. Highly recommended More
by vdyphuong
Employees Worked With
Jennifer, Kendall
February 05, 2021
Kendall in Auburn did an amazing job. I explained to them before I arrived that I was on a toght schedule and they were totally accommodating and got my car completed and back on the road in no time. Nice le before I arrived that I was on a toght schedule and they were totally accommodating and got my car completed and back on the road in no time. Nice level of superior customer service from the time I arrived until I left. Great teamwork!! More
by HEIDIBREEDEN68
Employees Worked With
Kendall
February 04, 2021
Very friendly people, they take care of your every need!!❤️❤️🙏!! Even covered services to friends to wait for them to finish my oil and filter changed need!!❤️❤️🙏!! Even covered services to friends to wait for them to finish my oil and filter changed More
by EBROW2013
Employees Worked With
Can’t remember the names
February 03, 2021
Since day one of my truck purchase , its been in and out the service . And still nothing has been fixed! But 160$ is taking from me for a service charge. Except for this last time i took it in. Taking it to the service . And still nothing has been fixed! But 160$ is taking from me for a service charge. Except for this last time i took it in. Taking it to a place where they don’t know i have warranty so they can actually find the problems. More
by el30marcial
Employees Worked With
Rather not say
January 31, 2021
Brandon Bowman is the best mechanic. He gave me a quality customer service experience and was quick and efficient with the work done on my car. He deserves a raise!!! customer service experience and was quick and efficient with the work done on my car. He deserves a raise!!! More
by huntbow5
Employees Worked With
Brandon, Bowman
