Sunset Kia of Auburn - Service Center

Their lounge area, restrooms are nice n clean. Service is not to bad, had my front lights new but 2X I had to take back it was not straight. not to bad, had my front lights new but 2X I had to take back it was not straight. More

Flexible appointment and pick up times which I needed at this time. Service was under warranty so there was a little delay getting an appointment due to KIA systems being impacted by the weather across the this time. Service was under warranty so there was a little delay getting an appointment due to KIA systems being impacted by the weather across the country during this time. More

It took awhile to get the equipment required to do the recall. But otherwise always great service. Dean was wonderful to work with. They always make my Kia look great after working on it. Took care of not recall. But otherwise always great service. Dean was wonderful to work with. They always make my Kia look great after working on it. Took care of not exposing themselves and me from germ of COVID More

Kia started off not good bcuz of the loaner car and I had to wait for the Warranty Dept. to get started but waiting was a good thing. My engine seized and and through all the waiting and stressed out everyth to wait for the Warranty Dept. to get started but waiting was a good thing. My engine seized and and through all the waiting and stressed out everything went well. I recommend there business to people. The loaner cars came through and my car is purring like a cat. Well done Sunset Kia of Auburn. Love it! 😊👍 More

Dean was fabulous. Always gave me updates on my vehicle and made my experience seamless. My car was completed in a timely manner. Great service. and made my experience seamless. My car was completed in a timely manner. Great service. More

Was met as soon as I pulled in and informed any one at counter could help. Jennifer was with another customer so I was helped my someone else. I wish I could remember her name. She was awesome. And I didn counter could help. Jennifer was with another customer so I was helped my someone else. I wish I could remember her name. She was awesome. And I didn't have to wait for someone to help. I was tod with washing/vacuuming it would be around an hour and 1/2. I was pleased to get my car back in an hour. Jennifer escorted me to my car. Very good customer service experience. More

Everything was great, other than not resting service notification. I know I need to bring it in to have that done but now just doesn’t seem to be the right time. notification. I know I need to bring it in to have that done but now just doesn’t seem to be the right time. More

They replaced my engine under warranty, we had some issues with it after but they were great at getting it fixed! They were all super helpful, and although I had to bring it in twice, it was all cover issues with it after but they were great at getting it fixed! They were all super helpful, and although I had to bring it in twice, it was all covered under warranty and they made sure to make it right! I appreciate them all. More

Everyone is very nice and good at their jobs. I’m always comfortable while I wait for my car.Brandon was my salesman when I brought my Kia and Kendal greeted me when I arrived. The man who met me outside wa comfortable while I wait for my car.Brandon was my salesman when I brought my Kia and Kendal greeted me when I arrived. The man who met me outside was very nice. More

Everyone there was professional and extremely nice. They also remember me which is also a plus. The customer service reps always are helpful and nice. I will all take my car for service there. I also feel l also remember me which is also a plus. The customer service reps always are helpful and nice. I will all take my car for service there. I also feel like they won’t try to get over on me and are honest about what I need to get done now and what I need to get done in the future. More