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Sunset Kia of Auburn - Service Center

Auburn, WA

3.2
541 Reviews
Call Service Center (253) 826-7385

541 Reviews of Sunset Kia of Auburn - Service Center

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April 07, 2021

Dean was great, I left the dealer and when I got home noticed a a little ding on my drivers side door. Not to happy about that. More

by jessicaanndeleon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
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Apr 08, 2021 -

Sunset Kia of Auburn responded

Hello Jessica, Thank you for taking the time to submit a review. We take pride in good customer service and happy Dean was such a big help however regret that you discovered a ding on the driver's side door. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact us at wecare@sunsetautofamily.com. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 07, 2021

The greeter was very nice and polite. The customer agent was efficient and polite. He asked what was needed and delivered. However, i was not able to get an appointment for within 10 of when I needed it More

by buddyclapham
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Apr 08, 2021 -

Sunset Kia of Auburn responded

Hello Buddy, Thank you for taking the time to submit a review. We are so glad we could assist you. We truly appreciate your business. We apologize, however, for the unusually long time for a service appointment. If you would like to further discuss your concerns, feel free to contact us at wecare@sunsetautofamily.com at your convenience. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 06, 2021

What a great crew! Knowledgeable, Fast, and friendly; they even washed my vehicle! Doesn’t get any better than that! I will be going back! More

by flatauf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer?
Report | Print
Apr 07, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to leave us this awesome, five-star review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Apr 07, 2021 -

flatauf responded

Great service, knowledgeable and super friendly! Showroom was spotless.with seating spread out at safe distances. I will return!

April 06, 2021

The service is good for the cost is too high for a service. I did 30k service and it cost about 580usd which is alot for this simple service. I could have done it elsewhere for less than 300usd More

by MJ Ofuq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kendall
Report | Print
Apr 06, 2021 -

Sunset Kia of Auburn responded

Hello MJ, Thanks for the kind word! Not all 30K service is created equal, and while ours might cost more at check-out, we stand by our thorough maintenance and hope that it will protect your investment for miles and miles to come. Hope to see you back!

April 04, 2021

I absolutely love working with Dean. He is attentive and communities very well. He is able to explain in terms I understand and I am always pleased. More

by SIEMONSJ19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean,
Report | Print
Apr 04, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your excellent review! We are so glad that Dean had the opportunity to work with you to make your experience with us to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 04, 2021

Always fast and friendly service! They greet me promptly and keep me updated on the status of my vehicle. Only gone for oil changes so far but will definitely go for other services as well. More

by JANESSAKSPURGIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth
Report | Print
Apr 04, 2021 -

Sunset Kia of Auburn responded

Thank you! We appreciate your business and look forward to helping you with more than just oil changes. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 03, 2021

They have always treated me with respect. I have been a devoted customer for years .Awesome costumer service. Have a blessed day and be safe. More

by GLADYS.C02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Apr 04, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words, Gladys, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 03, 2021

I was there for recall and they paid me uber for go back to my house and come back to dealer. really nice place and kind people. More

by DJSWO86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Gordon
Report | Print
Apr 04, 2021 -

Sunset Kia of Auburn responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 03, 2021

Kia service is always on point with customer service!! I will always recommend service and sales to any friend and family. Thank you very mich More

by Sharris9511
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean/ u day man lol
Report | Print
Apr 04, 2021 -

Sunset Kia of Auburn responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 02, 2021

Dean and the man out front always do a great job, very professional and a pleasure to do business with. The price is right, the service is friendly and it's done right. More

by davenancyzentner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean and man out front of service area ( sorry, don't know his name)
Report | Print
Apr 04, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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