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Sunset Kia of Auburn - Service Center

Auburn, WA

3.2
541 Reviews

541 Reviews of Sunset Kia of Auburn - Service Center

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April 22, 2021

Thank you for all the help with my vehicle during a tire replacement for my KIA SUV. The time and price were right and reasonable More

by ELENA_ARRATIA12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaidies
Apr 25, 2021 -

Sunset Kia of Auburn responded

Thank you, Elena, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 21, 2021

Friendly people, great service. I recently bought my Kia from my Dad and so far I enjoy bringing it in. I work a block away which makes it nice. More

by jasonbrwn5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think Jennifer
Apr 22, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your feedback with us, Jason! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 21, 2021

It's insensitive to laugh when a customer is coming to you with a problem. This will most likely be my last time having my vehicle serviced at this dealership. More

by Dae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kendall & Shermain
Apr 21, 2021 -

Sunset Kia of Auburn responded

Hello Dae, We're very sorry this happened to you -- we agree that's no way for a customer to be treated and that this is an unacceptable failure against our standards of customer service. Our service manager would like to get in touch with you about this incident, but unfortunately we can't match you up with an existing customer profile in our system with the information in your post. Could you please e-mail wecare@sunsetautofamily,com with your phone number and any additional details of your experience so that we can follow-up?

April 20, 2021

Pleasant I went in fir an oil change and as always SHEMARIAH is a pleasure to work with. I always like how attentive she is. More

by Sheenadurall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemariah
Apr 20, 2021 -

Sunset Kia of Auburn responded

Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad Shermariah able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 20, 2021

When you waking in to door any baby who is working there they greeting you with smile they warm well come when they finish working with my car they walk to my car that very nice More

by mekonnenrobeye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know his name
Apr 20, 2021 -

Sunset Kia of Auburn responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 19, 2021

I like the fast service. They were very polite. The only problem I had was it wasn't a good job done on vacuuming my car. More

by BRENDA.AUGUSTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know name
Apr 19, 2021 -

Sunset Kia of Auburn responded

Thanks for sharing your thoughts about your experience with Sunset Kia of Auburn. We are thrilled to hear you found our service fast and our staff polite, but, regret your car was not vacuumed properly. We will share your comments with our team and if you would like to discuss your concerns further please reach out to us at wecare@sunsetautofamily.com. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 18, 2021

Bait and Switch dealership. I came to this dealership because it was convenient but I will not be back and I won't be recommending it to anyone. I've only had my car serviced at the dealership where I bo More

by roadmanto
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know and don't care.
Apr 19, 2021 -

Sunset Kia of Auburn responded

Greetings, We're sorry to hear that your experience fell short of our high standards for customer satisfaction. Our pricing structure reflects the talent and expertise of our excellent service staff. Sunset Auto Family dealerships provide thorough maintenance and attention to detail that will keep your vehicle in peak driving condition and protect the value of your investment. If you had any additional questions about our services, please e-mail us at wecare@sunsetautofamily.com.

April 17, 2021

Very easy to deal with. Delighted to find the repair was covered under warranty. I will gladly come back to this service center IF I DON'T RECEIVE UNSOLICITED ADS! I quit going to Kia Puyallup and Kia Ren More

by qdh123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaides
Apr 18, 2021 -

Sunset Kia of Auburn responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

They were nice and walked me to my car when they were finished. They washed my car during the oil change. I would highly recommend More

by LIONELORJI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemaria Motte
Apr 18, 2021 -

Sunset Kia of Auburn responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

It’s amazing great dealership they always get job done on time and also have good customer service I’m been always get my car service there The one who always help me is Jennifer More

by Hamzah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Apr 18, 2021 -

Sunset Kia of Auburn responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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