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Sunset Kia of Auburn - Service Center

Auburn, WA

3.2
541 Reviews
Call Service Center (253) 826-7385

541 Reviews of Sunset Kia of Auburn - Service Center

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May 13, 2021

Was rather disappointed finding out it was 530 dollars for minimal effort work....probably not going back. I do not like not being told when I'm paying for over 500 dollars of work for a new car More

by nana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer
Report | Print
May 13, 2021

My car received an update to the knock sensor detection system. The service was quick, professional, and thorough. It was a simple job, at no cost, but from my perspective it was done well. More

by Nick
Recommend Dealer
Yes
Employees Worked With
Dean Gaidies
Report | Print
May 14, 2021 -

Sunset Kia of Auburn responded

Thank you for the kind words for our service department, Nick! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 12, 2021

It was satisfied service but one thing that didn't like about was what ever the excuse is didn't wash the car. I though that was part of service also. More

by jkim6722
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
May 13, 2021 -

Sunset Kia of Auburn responded

Hello, Thank you for taking the time to submit a review. We are so glad to hear you had a satisfying service. We truly appreciate your business. We apologize, however, that we missed the mark on the car wash. If you would like to further discuss your concerns, feel free to contact us at your convenience wecare@sunsetautofamily.com. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 09, 2021

I'm very Satisfied with my service very nice employee very good waiting area, and a good Location, Fast service did not take very long More

by GUS.STAMPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemariah Motte
Report | Print
May 10, 2021 -

Sunset Kia of Auburn responded

Thank you, Gus! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 08, 2021

My service visit was related to a recall. My vehicle required a software update. The work was started and completed promptly at my appointment. I was back on the road in under thirty minutes! More

by Black Soul
Recommend Dealer
Yes
Employees Worked With
Counter person
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May 10, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! It's great to hear that our service team was able to take care of your recall in such a timely manner. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 07, 2021

Service done as scheduled. No long wait. Customer service excellent at reception. Care came as entered regarding cleaning and vacum the inside. Next time should wash care before come in More

by faried1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dione
Report | Print
May 10, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your thoughts on working with our team, we're glad to hear we delivered an overall positive experience. Please don't hesitate to contact us if you have any concerns! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 07, 2021

Professional, looked into questions I had about coverage and warranties. Reception area was following protocols for Covid, Would like to see a workstation or 2 for laptop work while waiting. More

by mstrsma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemariah
Report | Print
May 10, 2021 -

Sunset Kia of Auburn responded

Thank you for your feedback! It's great to hear that we were able to help you out and answer all your questions. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 05, 2021

Great service however, they said the would vacuum the inside of the car and that did not happen. Fast paced. No loaner was available there. More

by BREAHNA.WILSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemi
Report | Print
May 05, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your feedback with us, Breahna. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 04, 2021

Great customer service. The staff was super friendly and they got my vehicle in and out in a very timely manner. I will be back. More

by 79RHEATON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
May 04, 2021 -

Sunset Kia of Auburn responded

Thanks for sharing your thoughts about your service experience with Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 04, 2021

Very good and fast service. I recommend all my friends and family. I did a great decision buying a nice car with this first class dealer. More

by rpmhpahp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Mithun
Report | Print
May 05, 2021 -

Sunset Kia of Auburn responded

Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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