Sunset Kia of Auburn - Service Center

A great experience. Staff courteous and friendly. I utilized your new transportation service. Both drivers were very courteous and safe in clean cars. I intend to continue getting my car serviced at utilized your new transportation service. Both drivers were very courteous and safe in clean cars. I intend to continue getting my car serviced at Sunset Kia. More

I was deliberately lied to about needing repairs on parts that were absolutely fine. Like my drive belt, for instance, which only has 30,000 miles on it. I was told it was dangerous and needed to be changed that were absolutely fine. Like my drive belt, for instance, which only has 30,000 miles on it. I was told it was dangerous and needed to be changed immediately for $385. I asked someone to come out to the car and show me why the belt needed to be changed. "Hmm looks fine, must've been a mistake." Right. Oh i need new tires also? Oh the tread is at 2? Ok let's look there also. Oh your mistake again, my tires are completely fine like my drive belt you say? I will never get my car serviced here again. Now I have to get my car checked just to see if you guys actually did the work i paid you to do. If you think I'm too stupid to remember when i changed my tires and drive belt last, there's no reason to assume you think I'm smart enough to bother questioning anything else either. Kia should be trustable. I feel like I just visited a bad part of town and got played by some grimy, pathetically needy & shady street junkie. Disgusting business practice. Never going here again, and making sure everyone knows. More

Spent a lot of money for a 60,000 service. Car not cleaned or washed. Was hoping for a better feeling after the experience. Four days later my battery died, conspiracy theory. That cost another 225. cleaned or washed. Was hoping for a better feeling after the experience. Four days later my battery died, conspiracy theory. That cost another 225. More

The porter was very sweet and Dean is always a pleasure during every visit. Staff is very helpful and its nice that there is a lot of seating, even though there are still Covid restrictions. during every visit. Staff is very helpful and its nice that there is a lot of seating, even though there are still Covid restrictions. More

My agent Jennifer Gordon was very nice, thorough and accommodating. She addressed my concerns that I had with my car and made sure it was addressed accommodating. She addressed my concerns that I had with my car and made sure it was addressed More

Quick and easy. Done in 30 min for a oil change. Waiting room was clean. WiFi worked great. Agents were very helpful and friendly. Would definitely go there again Waiting room was clean. WiFi worked great. Agents were very helpful and friendly. Would definitely go there again More

Wonderful customer service. Very impressed. Will return for service and hopefully to purchase my next car. The service technician was so nice and really listened to my concerns regarding my vehicle. for service and hopefully to purchase my next car. The service technician was so nice and really listened to my concerns regarding my vehicle. More

This was my first ti.e visiting Sunset Kia in Auburn.. Took my Suzuki in for a recall repair and requested an oil change and installation of my new fuel door cable. Dean said the cable would be an hour's Took my Suzuki in for a recall repair and requested an oil change and installation of my new fuel door cable. Dean said the cable would be an hour's worth of work at $159.00 plus the oil change. He said they would need the car overnight. 1) 3 days later, they call me at 4pm to say the car is ready. 2) The cable took longer than an hour and cost $185.00. They never called to say it would be higher than the estimate. 3) I told the tech who took me to my car that I had 2 friends check my tires and they both said they were low. The tech said their techs should have checked the tires so he assumed they did (no tire pressures were noted on the receipt- Toyota always prints out the tire pressures and remaining brake pads). The tech just took a look at the tires and said they looked good. I expected him to check them with a gage. 4) While my car was with this dealer/service for 4 days/3nights, they changed all my set radio stations to Hip-hop. 5) Toyota always offers a complimentary car wash and vacuum. Nothing here. More

The service writer Dean is very knowledgeable and hes helping me every time I have brought my car in pewdiepie's I'm out of there from the cafe and I hear about your cheeseburg could be 1A year about my helping me every time I have brought my car in pewdiepie's I'm out of there from the cafe and I hear about your cheeseburg could be 1A year about my thing I would only think I want you to talk from now on More

Helpful, friendly Do not write long reviews. Not helpful Helpful, friendly Do not write long reviews. Not helpful to make this a requirement. Not helpful to make this a requirement. Only four more words Helpful, friendly Do not write long reviews. Not helpful to make this a requirement. Not helpful to make this a requirement. Only four more words More