Sunset Kia of Auburn - Service Center

Jennifer is always so informative, efficient and helpful. The service she provides makes me feel certain that my vehicle is in good hands and can be trusted. The service she provides makes me feel certain that my vehicle is in good hands and can be trusted. More

Staff are efficient and friendly. Waiting area was sanitized and social distancing was observed. It could’ve been better if the car was cleaned up a lil bit. Price is affordable, sanitized and social distancing was observed. It could’ve been better if the car was cleaned up a lil bit. Price is affordable, More

Service was great. Customer service was great. Got the service I wanted didn’t try and up sell anything and had the recalls taken care of. Very happy service I wanted didn’t try and up sell anything and had the recalls taken care of. Very happy More

Had an airbag light trigger on my Mitsubishi Outlander Had an airbag light trigger on my Mitsubishi Outlander that is still under warranty. I made an appt to drop it off before 9am on Tuesday morning Had an airbag light trigger on my Mitsubishi Outlander that is still under warranty. I made an appt to drop it off before 9am on Tuesday morning and I did as stated. I advised them I would be leaving the car and not waiting to ensure they were not rushed and to call back when their was a status on the fix. I received a call later advising me their tech who is the only one certified to work on my car was working on another vehicle and might not be able to work on my car until the following day. I received NO status calls all day Tuesday. Mind you I live over 1 hour away from the dealership and need to make alternate plans when down to 1 vehicle in the family. I hadn’t heard anything back Wednesday morning so I called to check the status of the vehicle around 10am. I was told I would get a call back. One hour later still NO call back. I called again and was told I would get a call back. One hour later and still NO call back until I request requested a manager. I finally received a call after 1pm from the service center. I was told a plug had come undone and it triggered the light and my total would be $90. First, I have never had a plug come undone on any other vehicle I have owned. I was told moving the seat back and forth can wiggle it loose. Don’t these plugs have clips to prevent such easy unplugging. Second, WHY did I have to wait over 24 hours for them to solve a simple fix. More

Tech broke our brake light but Jennifer took care of it, ordered a replacement, and made sure we weren't going to have to pay to fix it. ordered a replacement, and made sure we weren't going to have to pay to fix it. More

Jennifer was super friendly and helpful. She suggested a few things and immediately checked on a special request I had. She had an answer right away. A new loyal customer. few things and immediately checked on a special request I had. She had an answer right away. A new loyal customer. More

Polite,helpful,knowledgeable,professional and the only misubushi service center with in an hours drive of my home. Staff was very helpful in answering further questions about future upgrades to my vehicle misubushi service center with in an hours drive of my home. Staff was very helpful in answering further questions about future upgrades to my vehicle. Only drawback was pricing for some parts. Fog lights almost 800 between kit and installation, that's a bit much. More

Staff were kind and knowledgeable when u asked questions. On time with schedule and fast as well. Excellent services. Mr. Kendall is really, really nice and courteous bravo with his customer services. On time with schedule and fast as well. Excellent services. Mr. Kendall is really, really nice and courteous bravo with his customer services. More

They worked me in without an appointment last minute to fix a recall issue so that I could keep my plans for a road trip. fix a recall issue so that I could keep my plans for a road trip. More

Great work at sunset kia they always take good care of me every time i come in for service!!!! Highly recommend this dealership. 5 stars every time i come in for service!!!! Highly recommend this dealership. 5 stars More