Sunset Kia of Auburn

poor customer service, no warranty for life, deceitful about repairs, cause vehicle to breakdown, disrespectful about repairs, cause vehicle to breakdown, disrespectful More

This dealership is a complete joke in the sales and finance department. Do not buy a car here unless you want to overpay and have xx thrown at you. Most unprofessional experience I’ve ever dealt with. finance department. Do not buy a car here unless you want to overpay and have xx thrown at you. Most unprofessional experience I’ve ever dealt with. More

My salesman, Austin, was PHENOMENAL! I appreciated the time he took with me in explaining all of the different models and cars! I ended up buying a newer car than I had intended to, I appreciated the time he took with me in explaining all of the different models and cars! I ended up buying a newer car than I had intended to, but that's okay! I'm totally happy with my "gravity gray" Kia Soul (2023)! More

Austin is a great example of what a salesman should be! He’s AWESOME!! I’m so happy to have him as my new friend in the world of cars. He’s AWESOME!! I’m so happy to have him as my new friend in the world of cars. More

I took my Kia optima here on Jan 6th because I had a burning smell coming from my engine. Poor customer service, poor workmanship. They had my car for 2 1/2 days and charge me $560, car is not drivable burning smell coming from my engine. Poor customer service, poor workmanship. They had my car for 2 1/2 days and charge me $560, car is not drivable found out that the gasoline is mixed in with the engine oil. When I pick up my vehicle on Saturday Jan 7th. Due to the problem, causing my car to have this burning smell. was due to an oil leak. You would think common sense these idiots will change the oil. now I have to take my car to another dealership to have them look over the poor workmanship done by sunset Kia I will never bring my car back to this place. More

Absolutely excellent dealership. Very impressive team, and absolutely no pressure. It was a pleasant purchasing experience. We will definitely be returning to consider our next vehic Very impressive team, and absolutely no pressure. It was a pleasant purchasing experience. We will definitely be returning to consider our next vehicle! More

Took in my 2014 soul to get checked because of headlight flickering. Turned out to be the multifunction switch, the front desk person said it would be covered under warranty, said she would call me because flickering. Turned out to be the multifunction switch, the front desk person said it would be covered under warranty, said she would call me because they have to order the part. It's been 3 months and everytime I call to check they make up excuses and say they are still waiting on the part. I ended up fixing it myself. Warranty for life? Yea right More

Had a horrible experience 2yrs ago buying a kia sportage form here! Fast forward 2 yrs and car needs some service work done. They were nice to fit me into their schedule and diagnosed the car on a Monday, form here! Fast forward 2 yrs and car needs some service work done. They were nice to fit me into their schedule and diagnosed the car on a Monday, by Thursday and 5 calls into service with zero response I show up in person. Parts not ordered and car hasn't moved. Now total car has been their 9 days and still no call , I've left numerous messages and nothing. Guess I'll be taking time out of my day to visit them one more time! All I asking for a call to update. More

My wife and I own 2 KIAs (2020 Sportage and 2020 Telluride) and have them serviced mostly at Sunset Kia of Auburn. Our experience with Jennifer and Dean in the Service Dept has been very good. Easy Telluride) and have them serviced mostly at Sunset Kia of Auburn. Our experience with Jennifer and Dean in the Service Dept has been very good. Easy to schedule and complete as promised are 2 big positives. We miss the included, on site car wash but see it was dropped during the pandemic. Hope it comes back someday. More

Excellent job by CJ, ED and PAT. Help full and attentive. All my questions were answered. My wife is extremely happy with this vehicle, which, is the most important factor. Help full and attentive. All my questions were answered. My wife is extremely happy with this vehicle, which, is the most important factor. More