Sunset Hills Subaru - St Louis - Service Center

Rude and very unhelpful !!! I have had to deal with this poor excuse for a service department on 3 occasions, 2 for things that were under warranty. They do want to cover items I have had to deal with this poor excuse for a service department on 3 occasions, 2 for things that were under warranty. They do want to cover items under warranty, I had to go some where else several miles from my home. I do not recommend this service center to anyone, which makes me question their whole operation. More

we took our car in for some warranty work due to broken seat belt latch, various warning lights flashing and the navigation locking up to the point you have to turn the car off to reset the touch screen. t seat belt latch, various warning lights flashing and the navigation locking up to the point you have to turn the car off to reset the touch screen. the service lady, who was very nice, went through the typical procedure of getting my info. i explain the problems and off i went to watch some tube. a couple of hours later i walked up to the counter and asked for an update. i was told that they were done and discussed how they had to re-flash codes po128 and a14. i asked why and was told that they dint know. he looked at me again and said it just needed a re-flash??? ok. lol. i guess il have to wait on the seat buckle part, no biggie. now, the problems begin, the dreaded locking up of the nav discussion. i was told nothing was wrong with the nav and that they couldnt reconstruct the navi freezing ...so i asked for someone to come out so i can show them. he said fine but wasnt happy about it and mumbled something under his breath while flinging the service entry door open and walking all fast to the car and slams the door all disgruntled. i was kinda shocked and uncomfortable by how juvenile he was acting. i started the car and turned the navi on...sure enough, as i push a find button it locks up having to turn the car off. i said it worries me that you guys said you looked at the navi and couldnt reconstruct but soon as i get out there and push a button it freezes just like i said. again, he told me that they test drove it. the discussion was going nowhere and was finally sick of his attitude so i asked for his boss, which was the owner, and told him about how i wasnt happy with his employees acting like that toward a customer who simply was taking his car in to have warranty work. anyway, long story short , the owner said i dint explain the problem correctly and that caused miscommunication. he ended up threatening to kick me out for no reason. i told him if he acted like this that i dint want his dealership to work on my car. i smiled, shook his hand and left. this should of been an easy transaction...a simple wait and fix kind of thing but turned into something like car lot rescue episode! o ya, the mileage when i took it in was27278 and when i left was 27278! so this proves that they dint look at the navi correctly... for whatever reason. i will never go back and your experience will be dif, but all i can do is tell you my experience that i had. i wasnt really upset about not diagnosing the nav but how they acted unprofessional when confronted on it. i can see the worker acting unprofessional , but not the owner! now, for some of the things i did like to be fair. i did like how it was clean and seemed to be very busy. the sales manager guy was very nice when i talked to him and seemed to care. he stood up, greeted me with a smile and shook my hand asking me if i could be helped. i started telling him the problem and thats when the owner, joe, came in all defensive.(god i wish i would of had a spy camera!!!!) you guys would of pooped your pants. i guess the owner was having a bad day. i wouldnt recommend the service, but have no idea on buying or financing a vehicle. good luck! p.s.. i will be writing a letter to the BBB on how they did not perform the work as stated More

My 2008 impreza needed a new cabin air filter because it has not been replaced in a while. I stopped by the dealership thinking that out of all parts stores they will have it. Customer service was good, I w has not been replaced in a while. I stopped by the dealership thinking that out of all parts stores they will have it. Customer service was good, I was greeted upon entry and had a good experience while inside the dealership. The down side of the experience? they sold me the wrong part. The filter that i was given is meant for outback not impreza. The filter sold to me by the dealer was too small and did not fit and upon further research i discovered it was meant for outback. Upon returning the filter i was charged 20% restocking fee even though it was a wrong part. I end up finding the wright part at NAPA for half the price. I do not recommend this dealership for parts at all. More

This is my nearest Subaru dealer (45 miles from my home), but I had an issue that nearby shops weren't sure about dealing with (torque binding). The fact that a loaner was there when I dropped it off (as ar but I had an issue that nearby shops weren't sure about dealing with (torque binding). The fact that a loaner was there when I dropped it off (as arranged) was a plus. The fact that they said they had it fixed by replacing drive belts instead of touching the transfer coupling area surprised me. The "you're an idiot" look I got when I asked if they were sure they'd gotten the issue fixed raised my blood pressure a bit ... but for their shop rate and expertise, if they had fixed the issue, I would have taken it in stride and been happy to be done with them. I even asked about the "everything's fine until the car has been warmed up and driven for 10-15 miles at speed" symptom I had described when I dropped the car off. Yes, the car still has the same problem. The additional 2000$ of work they offered to do might even have been taken in stride, if they had fixed the problem I was in the shop for. All taken together, a very poor performance, by a staff that fell somewhere between deadpan and rude (except the cashier, who was pleasant and helpful .. Thanks for that!) More

Incompetent, rude, accusatory, deceptive, uncommunicative, unresponsive. i brought in my 2001 rodeo for some emissions repairs, only to have the repairs done by someone not recognized as a q uncommunicative, unresponsive. i brought in my 2001 rodeo for some emissions repairs, only to have the repairs done by someone not recognized as a qualified emissions technician. after the repairs, my car still won't pass inspection. i thought i'd be ok since i'd spent enough money to claim an emissions waiver from the state. but when i showed up to have them sign the waiver, they'd never heard of such a thing. then they told me the repair was done by someone not recognized by the state as an emissions technician. they do have a recognized emission tech, but he didn't do my repair. when i complained about this obvious oversight, i was accused of asking someone to lie to the state of missouri, even though i specifically stated (many times) that i only wanted them to do what they could without breaking the law, or even their own consciences. the way they were taking turns walking past me and launching insults, and later raised their voices at me, i feel that i'm in physical danger if i return. i spent more than $500 on absolutely nothing. More

Do not go to this dealer!!! I bought a Suzuki there back in 2006. 3 months later a Valvoline guy told me I had a leaky valve. It started smoking soon after. I took it to the dealer since I had a "fully tran in 2006. 3 months later a Valvoline guy told me I had a leaky valve. It started smoking soon after. I took it to the dealer since I had a "fully transferable" warranty. It took them over a year and 3 visits to even see I had a problem. They couldn't see the smoke? By that time it was past the lemon clause. I had to take it to another dealer to get the denial from Suzuki that it wasn't covered under warranty because the previous owner didn't maintain it. Not only did this dealership sell me a lemon but they refused to deal with any issues. Along with this issue, I went in to get my check engine light reset because I lost the gas cap. I had replaced it but the light was still on. $75 later they said they reset it but it was going to come back on since it was an after market cap and I needed to buy a $25 one from them. I told them just to reset it and I was not going to buy a cap from them. I got in the car and the light was still on. We bought our own code reader and reset it ourselves and it never came back on. This dealer refused to refund the $75 for what they didn't do. Asked for a manager twice with no return call. The girl at the shop counter was nothing but rude to me everytime I went in. BEWARE!!! More

My WRX has been there for over a month and a half for a transmission rebuild. It was originally supposed to take a week and a half, and when they wwere supposed to be done I called and they said they neede transmission rebuild. It was originally supposed to take a week and a half, and when they wwere supposed to be done I called and they said they needed parts. This was apparently supposed to take another week and a half, and when is was time for me to go get it, they told me they still hadn't ordered the parts. They finally got the parts and rebuilt it and once again, it was delayed because they didn't have the shims to mount the tranny. For the entire time my car has been there they have never called me once. I have always had to call them and I have always gotten bad news. This is THE WORST service center I have ever dealt with. DO NOT PATRONIZE WEBSTER GROVES SUBARU!!! More

my car was in there for two months being fixed and when it was returned the check engine light AND the maint req. light was on. I brought it back and it was in the shop for another 2 weeks. DONT GO TO THIS it was returned the check engine light AND the maint req. light was on. I brought it back and it was in the shop for another 2 weeks. DONT GO TO THIS DEALER. DO NOT DO NOT DO NOT DO NOT DO NOT GO TO THIS DEALER!!!!!!!!1 More