Sunset Hills Subaru - St Louis - Service Center

Service is/was outstanding. I had taken my 2014 Cross Trek for service near my home with a complaint of a noise when turning left. They totally missed a serious issue. Went to We I had taken my 2014 Cross Trek for service near my home with a complaint of a noise when turning left. They totally missed a serious issue. Went to Webster Groves Subaru and they not only found the problem but gave me loaner car until my car was finished. More

One of the worst dealership 's ever! Just came in for my 4th oil change on my Subaru. They moved my bags around and moved the back of my passenger seat all the way back onto my daughter's Just came in for my 4th oil change on my Subaru. They moved my bags around and moved the back of my passenger seat all the way back onto my daughter's car seat so as I came out to my car to leave the dealership my daughter couldn't get into her seat. Not kid friendly. Not friendly at all! More

Ripped off at service Brought my legacy in for airbag recall. When I picked it up, monitor and navigation system not working. Worked fine for previous 8 years that I owned Brought my legacy in for airbag recall. When I picked it up, monitor and navigation system not working. Worked fine for previous 8 years that I owned the car. They won't take responsibility for whatever they did to it. Stay clear of this sham operation! I can see why they only got a 2 star rating. Wish I would have checked out the reviews before I went there. More

Bad Service I recently took my 2009 Subaru Forrester to Webster Groves Subaru to have the clutch replaced. The cost was almost $1400. I had to return the car wi I recently took my 2009 Subaru Forrester to Webster Groves Subaru to have the clutch replaced. The cost was almost $1400. I had to return the car within two days because of a profound clunking noise when downshifting or going into reverse. The service department claimed that they needed to "re-torque" some of the bolts. For me this certainly begs the question of whether or not the bolts had been tightened at all – who has ever heard of transmission bolts loosening in less than 50 miles? It makes me wonder what would have happened if I would have kept driving – how much danger was I really in? Could permanent damage has been done to my car? The dealership did not apologize for their lack of competency nor was a loaner car offered during the rework.t. Unike other dealerships this dealership does not even wash your car when it comes in for service. I am a huge fan of Subarus and have had several; all of which been wonderful cars. I will however never subject my precious Subaru to the level of service provided at Webster Groves Subaru. More

Rude and very unhelpful !!! I have had to deal with this poor excuse for a service department on 3 occasions, 2 for things that were under warranty. They do want to cover items I have had to deal with this poor excuse for a service department on 3 occasions, 2 for things that were under warranty. They do want to cover items under warranty, I had to go some where else several miles from my home. I do not recommend this service center to anyone, which makes me question their whole operation. More

we took our car in for some warranty work due to broken seat belt latch, various warning lights flashing and the navigation locking up to the point you have to turn the car off to reset the touch screen. t seat belt latch, various warning lights flashing and the navigation locking up to the point you have to turn the car off to reset the touch screen. the service lady, who was very nice, went through the typical procedure of getting my info. i explain the problems and off i went to watch some tube. a couple of hours later i walked up to the counter and asked for an update. i was told that they were done and discussed how they had to re-flash codes po128 and a14. i asked why and was told that they dint know. he looked at me again and said it just needed a re-flash??? ok. lol. i guess il have to wait on the seat buckle part, no biggie. now, the problems begin, the dreaded locking up of the nav discussion. i was told nothing was wrong with the nav and that they couldnt reconstruct the navi freezing ...so i asked for someone to come out so i can show them. he said fine but wasnt happy about it and mumbled something under his breath while flinging the service entry door open and walking all fast to the car and slams the door all disgruntled. i was kinda shocked and uncomfortable by how juvenile he was acting. i started the car and turned the navi on...sure enough, as i push a find button it locks up having to turn the car off. i said it worries me that you guys said you looked at the navi and couldnt reconstruct but soon as i get out there and push a button it freezes just like i said. again, he told me that they test drove it. the discussion was going nowhere and was finally sick of his attitude so i asked for his boss, which was the owner, and told him about how i wasnt happy with his employees acting like that toward a customer who simply was taking his car in to have warranty work. anyway, long story short , the owner said i dint explain the problem correctly and that caused miscommunication. he ended up threatening to kick me out for no reason. i told him if he acted like this that i dint want his dealership to work on my car. i smiled, shook his hand and left. this should of been an easy transaction...a simple wait and fix kind of thing but turned into something like car lot rescue episode! o ya, the mileage when i took it in was27278 and when i left was 27278! so this proves that they dint look at the navi correctly... for whatever reason. i will never go back and your experience will be dif, but all i can do is tell you my experience that i had. i wasnt really upset about not diagnosing the nav but how they acted unprofessional when confronted on it. i can see the worker acting unprofessional , but not the owner! now, for some of the things i did like to be fair. i did like how it was clean and seemed to be very busy. the sales manager guy was very nice when i talked to him and seemed to care. he stood up, greeted me with a smile and shook my hand asking me if i could be helped. i started telling him the problem and thats when the owner, joe, came in all defensive.(god i wish i would of had a spy camera!!!!) you guys would of pooped your pants. i guess the owner was having a bad day. i wouldnt recommend the service, but have no idea on buying or financing a vehicle. good luck! p.s.. i will be writing a letter to the BBB on how they did not perform the work as stated More

My 2008 impreza needed a new cabin air filter because it has not been replaced in a while. I stopped by the dealership thinking that out of all parts stores they will have it. Customer service was good, I w has not been replaced in a while. I stopped by the dealership thinking that out of all parts stores they will have it. Customer service was good, I was greeted upon entry and had a good experience while inside the dealership. The down side of the experience? they sold me the wrong part. The filter that i was given is meant for outback not impreza. The filter sold to me by the dealer was too small and did not fit and upon further research i discovered it was meant for outback. Upon returning the filter i was charged 20% restocking fee even though it was a wrong part. I end up finding the wright part at NAPA for half the price. I do not recommend this dealership for parts at all. More

This is my nearest Subaru dealer (45 miles from my home), but I had an issue that nearby shops weren't sure about dealing with (torque binding). The fact that a loaner was there when I dropped it off (as ar but I had an issue that nearby shops weren't sure about dealing with (torque binding). The fact that a loaner was there when I dropped it off (as arranged) was a plus. The fact that they said they had it fixed by replacing drive belts instead of touching the transfer coupling area surprised me. The "you're an idiot" look I got when I asked if they were sure they'd gotten the issue fixed raised my blood pressure a bit ... but for their shop rate and expertise, if they had fixed the issue, I would have taken it in stride and been happy to be done with them. I even asked about the "everything's fine until the car has been warmed up and driven for 10-15 miles at speed" symptom I had described when I dropped the car off. Yes, the car still has the same problem. The additional 2000$ of work they offered to do might even have been taken in stride, if they had fixed the problem I was in the shop for. All taken together, a very poor performance, by a staff that fell somewhere between deadpan and rude (except the cashier, who was pleasant and helpful .. Thanks for that!) More

Incompetent, rude, accusatory, deceptive, uncommunicative, unresponsive. i brought in my 2001 rodeo for some emissions repairs, only to have the repairs done by someone not recognized as a q uncommunicative, unresponsive. i brought in my 2001 rodeo for some emissions repairs, only to have the repairs done by someone not recognized as a qualified emissions technician. after the repairs, my car still won't pass inspection. i thought i'd be ok since i'd spent enough money to claim an emissions waiver from the state. but when i showed up to have them sign the waiver, they'd never heard of such a thing. then they told me the repair was done by someone not recognized by the state as an emissions technician. they do have a recognized emission tech, but he didn't do my repair. when i complained about this obvious oversight, i was accused of asking someone to lie to the state of missouri, even though i specifically stated (many times) that i only wanted them to do what they could without breaking the law, or even their own consciences. the way they were taking turns walking past me and launching insults, and later raised their voices at me, i feel that i'm in physical danger if i return. i spent more than $500 on absolutely nothing. More