Sunset Hills Subaru - St Louis - Service Center

Uninterested, unhelpful staff and incorrect estimates I had a flat tire on my one year old Forester that could not be patched. I called Webster Groves Subaru to check on pricing to replace the tire. They I had a flat tire on my one year old Forester that could not be patched. I called Webster Groves Subaru to check on pricing to replace the tire. They quoted me “about $200” including labor. This was lower than the quote from my local shop, so I decided to go in and have them do it. When I dropped off my car, I asked about the final price and told them I was quoted $200. They said that sounds about right, and possibly a bit lower for that tire. He also quoted me just $10 for the labor. An hour later, I get a call telling me that the price of the tire is actually higher than they expected. Then when I pick up my car, my total bill is over $280. Both the price of the tire AND the service were higher. I was obviously annoyed, as I would’ve paid less at the other shop, but I needed to get back to work so didn’t have time to argue. I just cannot comprehend HOW this shop is unable to give an accurate estimate for both parts and service. They KNEW which tire they were ordering and installing. My sense was that the staff there are uninterested and too lazy to check. Every time I’ve called to try to schedule service, including in the past, they have been completely unhelpful in scheduling any sort of appointment, telling me to just come in during their regular hours, which by the way are not convenient for people with full time jobs. It honestly feels like they couldn’t care less about keeping my business - so they will not get any more of it. Maybe I’ll try the other Subaru dealer location but I’m done with Webster Groves. More

Pathetic Lied and overcharged bdid not have part for scheduled repair. I will never go there again. They are a bunch of thief’s. They suck Lied and overcharged bdid not have part for scheduled repair. I will never go there again. They are a bunch of thief’s. They suck More

Replaced tires as quoted and in time estimated. Excellent service, except for one time this year when I made apt. for a recall, brought the car in and they said out of the part and they did not s Excellent service, except for one time this year when I made apt. for a recall, brought the car in and they said out of the part and they did not save the part for us or call to save us the trip. More

free mutipoint inspection fella who "took me through" the "experience" was nice enough but because I was given no summary sheet of my vehicle multi point inspection I walked a fella who "took me through" the "experience" was nice enough but because I was given no summary sheet of my vehicle multi point inspection I walked away not knowing what was checked and what wasn't; he came out to the showroom with the two filters to show me they needed replacing and said something about the brake measurements - that they were fine. But in the end I felt like the free service was just to sells filter replacements. sorry More

Could have been better Made appointment ahead of time to drop vehicle off for diagnosis of blower motor noise. Dropped off early so they could get to it when they had time. Made appointment ahead of time to drop vehicle off for diagnosis of blower motor noise. Dropped off early so they could get to it when they had time. Didn’t hear from anyone all day. I finally called approximately 5 min prior to closing time the night before Thanksgiving to check on status. After a short time on hold because paperwork could not be located I was told that parts had to be ordered. No offer of a loaner, no explanation for lack of notification. I had to make my own arrangements to pick vehicle up so that I had a car to drive. Just disappointed in how it was handled. Still haven’t heard anything about istatus of parts that were ordered. Cannot provide employee info because I have no paperwork. More

Oil Change I came in to Webster Groves Subaru this week for an oil change and tire check. Everyone was very accommodating as always. They are always so friendl I came in to Webster Groves Subaru this week for an oil change and tire check. Everyone was very accommodating as always. They are always so friendly and helpful at this location More

30k Mike service This dealership has an excellent service center. They are prompt and courteous and the staff is very professional. Highly recommend you pay them a vis This dealership has an excellent service center. They are prompt and courteous and the staff is very professional. Highly recommend you pay them a visit for your Subaru needs. More

Great people Joe in the service center is very courteous and knowledgeable. Service is prompt and efficient. Area spotless. All other staff amicable. An excellent Joe in the service center is very courteous and knowledgeable. Service is prompt and efficient. Area spotless. All other staff amicable. An excellent experience! Webster Groves Subaru rocks! More

Unnecessary tire rotation $19.99 I brought in my 2016 outback for an oil change and tire rotation. After the services were completed I was told my tired were in bad shape and needed I brought in my 2016 outback for an oil change and tire rotation. After the services were completed I was told my tired were in bad shape and needed to be replaced. The service department then tried to sell me new tires. Why was I not informed that I needed new tires before the tire rotation was done. Obviously a tire rotation was not going to extend the life of my worn out tires. I agree that I definitely needed new tires and I purchased them elsewhere. I called the service manager and asked for a refund of the $19.99 charge for the rotation. He offered me a credit for my next service visit. I should just give him a call at my next visit. Obviously I don't plan on returning to Webster Groves Subaru. I expect better from Subaru and a Subaru service department. More

Speedy oil change and tire rotation right before Thxgiving I needed an oil change and a tire rotation the day before leaving for Thanksgiving holiday. There were only 2 cars ahead of me, and they got me in an I needed an oil change and a tire rotation the day before leaving for Thanksgiving holiday. There were only 2 cars ahead of me, and they got me in and out within an hour. Always a pleasure to talk with Patty the receptionist. More