Sunset Hills Subaru - St Louis

I went to this dealer with my brother looking for a car for our mother, particularly a used Trooper that was on their second lot (they have two about half a mile apart). We arrived about half hour before c for our mother, particularly a used Trooper that was on their second lot (they have two about half a mile apart). We arrived about half hour before close to the second lot. There was an older salesman in the office. He appeared to be just sitting there. Within moments of realizing that we might want help, he literally got up, walked outside to a car, got in, and drove off. I was astounded. I guess he assumed that anyone coming at that point in time wasn't a serious buyer. I was ready to leave after that, but my brother talked me into going to the main lot. A larger salesman came out to greet us. We told him we were interested in the Trooper. He went back inside and came out with a list of all the used cars on the lot. Ignoring our interest in the trooper, he promptly walked us to a low-milage used Subaru...that looked like it had been side-swiped by a garbage truck. I'm talking several thousand dollars in body damage to the rear bumper, quarter panel, and door. I just looked at my brother in disbelief, and was again ready to blow this place off, but my brother remained collected. He suggested to the salesman that we proceed to the Trooper, but the salesman said it was closing time. I looked at my watch and it was 15 minutes before their listed closing time. Granted, 15 minutes is not time enough to buy a car, but it is time enough to smell, test-drive, and consider a car. (30 minutes is even more time to do those things, but that option was ruined by the first salesman.) He asked when we could come back. I walked away and I'm not sure what my brother said. Obviously, we bought from a different dealer. For being a small dealer in a nice neighborhood selling a car brand that typically appeals to loyalists, I'm surprised at the poor quality of salesmen Webster Groves Subaru employs. Very disappointing. More

This is my nearest Subaru dealer (45 miles from my home), but I had an issue that nearby shops weren't sure about dealing with (torque binding). The fact that a loaner was there when I dropped it off (as ar but I had an issue that nearby shops weren't sure about dealing with (torque binding). The fact that a loaner was there when I dropped it off (as arranged) was a plus. The fact that they said they had it fixed by replacing drive belts instead of touching the transfer coupling area surprised me. The "you're an idiot" look I got when I asked if they were sure they'd gotten the issue fixed raised my blood pressure a bit ... but for their shop rate and expertise, if they had fixed the issue, I would have taken it in stride and been happy to be done with them. I even asked about the "everything's fine until the car has been warmed up and driven for 10-15 miles at speed" symptom I had described when I dropped the car off. Yes, the car still has the same problem. The additional 2000$ of work they offered to do might even have been taken in stride, if they had fixed the problem I was in the shop for. All taken together, a very poor performance, by a staff that fell somewhere between deadpan and rude (except the cashier, who was pleasant and helpful .. Thanks for that!) More

Incompetent, rude, accusatory, deceptive, uncommunicative, unresponsive. i brought in my 2001 rodeo for some emissions repairs, only to have the repairs done by someone not recognized as a q uncommunicative, unresponsive. i brought in my 2001 rodeo for some emissions repairs, only to have the repairs done by someone not recognized as a qualified emissions technician. after the repairs, my car still won't pass inspection. i thought i'd be ok since i'd spent enough money to claim an emissions waiver from the state. but when i showed up to have them sign the waiver, they'd never heard of such a thing. then they told me the repair was done by someone not recognized by the state as an emissions technician. they do have a recognized emission tech, but he didn't do my repair. when i complained about this obvious oversight, i was accused of asking someone to lie to the state of missouri, even though i specifically stated (many times) that i only wanted them to do what they could without breaking the law, or even their own consciences. the way they were taking turns walking past me and launching insults, and later raised their voices at me, i feel that i'm in physical danger if i return. i spent more than $500 on absolutely nothing. More

We had decided on a Subaru Outback and visited a few other dealerships to test drive and begin initial car-buying conversations. We did not have good experiences - typical circus you expect from a deale other dealerships to test drive and begin initial car-buying conversations. We did not have good experiences - typical circus you expect from a dealer. We were determined to buy our car this past weekend and started with Webster Groves Subaru. They had the car we wanted on the lot and we test drove it. Our sales rep asked us if we were ready to buy or discuss buying (no pressure! I loved it) and after we replied yes - we talked about price. He asked us to name a fair price with our trade-in included and he'd see what they could do (of course you are always afraid to name the actual price you would pay, if the typical circus begins you will never get to that price, right?) We decided to trust him and we named the TMV we had seen for our vehicle based on the features, minus the trade-in for our car - fair for us and the dealer. Then we were filling out paperwork. I asked him when we were going to negotiate the price of the car and he said "we're done!! I really couldn't believe it. No haggling, no fighting, no back and forth with him in his "manager's" office. No pressure to buy car mats or other features. We got the car we wanted for the price we wanted and were home in 3 hours. I will definitely recommend this dealership to friends and hope to be back in the future to purchase our next car. More

Love this dealership, would definetly buy another vehicle from this dealer. The staff was friendly, courteous and non-pushy.The staff took time answering questions and allowed me to take time and make an inf from this dealer. The staff was friendly, courteous and non-pushy.The staff took time answering questions and allowed me to take time and make an informed decision that was best for me.First time I enjoyed buying a new vehicle. More

Do not go to this dealer!!! I bought a Suzuki there back in 2006. 3 months later a Valvoline guy told me I had a leaky valve. It started smoking soon after. I took it to the dealer since I had a "fully tran in 2006. 3 months later a Valvoline guy told me I had a leaky valve. It started smoking soon after. I took it to the dealer since I had a "fully transferable" warranty. It took them over a year and 3 visits to even see I had a problem. They couldn't see the smoke? By that time it was past the lemon clause. I had to take it to another dealer to get the denial from Suzuki that it wasn't covered under warranty because the previous owner didn't maintain it. Not only did this dealership sell me a lemon but they refused to deal with any issues. Along with this issue, I went in to get my check engine light reset because I lost the gas cap. I had replaced it but the light was still on. $75 later they said they reset it but it was going to come back on since it was an after market cap and I needed to buy a $25 one from them. I told them just to reset it and I was not going to buy a cap from them. I got in the car and the light was still on. We bought our own code reader and reset it ourselves and it never came back on. This dealer refused to refund the $75 for what they didn't do. Asked for a manager twice with no return call. The girl at the shop counter was nothing but rude to me everytime I went in. BEWARE!!! More

My WRX has been there for over a month and a half for a transmission rebuild. It was originally supposed to take a week and a half, and when they wwere supposed to be done I called and they said they neede transmission rebuild. It was originally supposed to take a week and a half, and when they wwere supposed to be done I called and they said they needed parts. This was apparently supposed to take another week and a half, and when is was time for me to go get it, they told me they still hadn't ordered the parts. They finally got the parts and rebuilt it and once again, it was delayed because they didn't have the shims to mount the tranny. For the entire time my car has been there they have never called me once. I have always had to call them and I have always gotten bad news. This is THE WORST service center I have ever dealt with. DO NOT PATRONIZE WEBSTER GROVES SUBARU!!! More

my car was in there for two months being fixed and when it was returned the check engine light AND the maint req. light was on. I brought it back and it was in the shop for another 2 weeks. DONT GO TO THIS it was returned the check engine light AND the maint req. light was on. I brought it back and it was in the shop for another 2 weeks. DONT GO TO THIS DEALER. DO NOT DO NOT DO NOT DO NOT DO NOT GO TO THIS DEALER!!!!!!!!1 More