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Sunset Hills Subaru - St Louis

Sunset Hills, MO

4.8
427 Reviews
LOVE. It's Why We've Been Your Subaru Dealer For Over 40 Years We want to thank you for taking time out of your car shopping to explore our website from all of us here at Sunset Hills Subaru. We've come a long way in our time as a part of the local business community in Webster Groves, Missouri, to our new, spacious facility as Sunset Hills Subaru. We're committed to being the premier resource for Subaru sales and service to drivers all over Jefferson County, MO. And with so many drivers from all over nearby cities like St. Louis, Webster Groves, Kirkwood, Arnold MO, and Metro East IL shopping with us year after year, we remain as confident as ever in our ability to deliver the best Subaru shopping and service experience in St. Louis for years to come. Sunset Hills Subaru, located at 10100 Watson Road in Sunset Hills is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the pre-owned car, truck or SUV of your dreams today!
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10100 Watson Rd

Sunset Hills, MO

63127

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Showing 427 reviews

November 28, 2018

Speedy oil change and tire rotation right before Thxgiving I needed an oil change and a tire rotation the day before leaving for Thanksgiving holiday. There were only 2 cars ahead of me, and they got me in an More

by COOKWITHKATHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patty Muehleison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Nehme
Dec 06, 2018 -

Sunset Hills Subaru - St Louis responded

We are beaming with pride knowing that we hit the mark and delivered on everything that we promised. We sincerely look forward to serving you time after time. WGS

November 02, 2018

Internet manager is annoying and somewhat rude I came here because Webster Groves participates with Costco and True Car for pricing. The internet manager when I met her had a lukewarm reception at More

by Gwynneth
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Stephanie Steinbaker
Jan 10, 2019 -

Sunset Hills Subaru - St Louis responded

As of 11/28/18 we responded privately to this reviewer and offered to resolve this complaint through our general manager. We have not heard anything in reply so far. We do hope to talk with this customer soon.

October 14, 2018

Good car buying experience I was looking on line for a new Subaru Ascent. I found Stephanie Stinebaker at Webster Groves, MO. She is a terrific on line saleslady. She answered More

by Gma S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie, Jason, Donald
Nov 28, 2018 -

Sunset Hills Subaru - St Louis responded

Wow, thank you very much! Your sincere, positive review is appreciated more than you know. Thank you for making the decision to buy your new 2019 Subaru Ascent from our location. Your team at Webster Groves Subaru!

October 01, 2018

Just Another Customer After 3 months of walking onto another car dealership lot, I never expected to be met with genuine smiles and helpful greetings from every single empl More

by Alexa0709
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All
Nov 28, 2018 -

Sunset Hills Subaru - St Louis responded

We are so grateful for your review and for giving us a try. Our goal is to make you a part of our family and make you feel welcome every single time. Please join us again, WGS

September 01, 2018

Bait and Switch I found a 2018 Outback online with the trim level and color combination that I wanted. I corresponded with the internet sales person, Stephanie Sti More

by Cstlouis
Customer Service
Recommend Dealer
No
Employees Worked With
Stephanie Stinebaker; Sean
Nov 28, 2018 -

Sunset Hills Subaru - St Louis responded

Cstlouis, I'm regretful my reply hasn't come until now. Our dealership recently subscribed to Dealer Rater, which has allowed for our replies to customer comments. I sincerely apologize for the mix-up. I and our dealership do value your time and effort to visit our location. There were a couple of inventory obstacles which interfered with your experience that day. I should have been more aware of how quickly things were changing, and I wasn't. You deserve a seamless experience with accuracy and kindness. We can't fix the past. However, we are committed to improving every day with our communication. Thanks again for your honest feedback, Stephanie

September 01, 2018

First time Subaru buyer Raymond at Webster Groves Subaru treated us with respect. The no haggle type of buying our new 2018 Outback was smooth, quick, and no hassle. Love th More

by Bill123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond
Nov 28, 2018 -

Sunset Hills Subaru - St Louis responded

Thank you for taking the time to share your opinion with others. Please come again. It will be our pleasure to serve you. WGS

July 08, 2018

Love My Impreza! I would like to give a shout out to the Webster Groves Subaru dealership team. I purchased my beautiful white Impreza in April 2015. The sale and f More

by Linda B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patty Muehleisen, Raymond Johnson, Joe Recker, Sam Nehme
Nov 28, 2018 -

Sunset Hills Subaru - St Louis responded

We are beaming with pride knowing that we hit the mark and delivered on everything that we promised. We can't wait for the next opportunity to serve you, and will do everything in our power to once again allow you to experience the best that we have to offer, including Patty! WGS

June 02, 2018

Sales??? Stopped by this dealership on 5 separate occasions , got out of my car walked around the lot and was surprised that not a single person came out to se More

by Humancapo
Customer Service
Recommend Dealer
No
Employees Worked With
No one bothered to talk to me...
Nov 28, 2018 -

Sunset Hills Subaru - St Louis responded

Indeed, your experience is rare! We regret you did not get the type of service you expected when taking the time to stop by our location to look at a new Subaru. Our most sincere apologies. WGS

May 23, 2018

Great Outback purchase experience We were directed to WGS through Costco, and the dealership made the entire process as easy as could be. Highly recommended, and we will undoubtedly re More

by TandV
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Entrekin
Nov 28, 2018 -

Sunset Hills Subaru - St Louis responded

We look forward to your next visit and will once again work hard to earn your endorsement. Costco has been a great partner, we really do value their members, and your business. WGS

March 29, 2018

Disappointed Scheduled a visit to test drive a used vehicle advertised online. Upon arrival was assigned a salesperson. Car was brought to the entrance for us. Car More

by Outback 2014
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Stinebaker
Nov 28, 2018 -

Sunset Hills Subaru - St Louis responded

Our staff is aware of your concern and they have taken corrective measures to avoided anything like this ever happening in the future. Committed to excellence in service, WGS

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